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Allow temporary call forwarding when ordering replacement SIM.

Status: Not For Us
by thinkpad on ‎18-10-2011 12:27
I'm hoping this is not a duplicate.

When someone requests a replacement sim when they have either lost their sim or it has become faulty, the existing sim is barred. The user is then unable to make or receive any calls. I propose that the user is given an option to set call forwarding to a designated number when ordering replacement SIM so that they can still receive calls whilst the new SIM is being delivered. When the new SIM is activated the forwarding is automatically disabled.

Thanks for reading!
Status: Not For Us
Hey folks, we won't be taking this any further as we can't see anyway around the security implications that would come from routing your phone calls to a different phone - however since the implementation of sim swap, this process is hopefully so painless you don't need to miss a call Smiley Happy Kind regards, Hazel.
by ouaisne ‎18-10-2011 13:46 - edited ‎18-10-2011 13:46

This makes a lot of sense and if I ever lost my phone etc. I would appreciate this.

by cim on ‎18-10-2011 15:28

Sounds like a very useful idea to me.


I suppose the generic approach would be to allow setting of call forwarding from My Giffgaff?

by thinkpad on ‎18-10-2011 15:45



I think the idea of call forwarding has been raised many times however giffgaff have been reluctant to accept the idea - probably due to the termination costs involved. However this is temporary and a very important need for a uninterrupted service (for incoming atleast).

by I boldly went... bertiebat ‎18-10-2011 17:18 - edited ‎18-10-2011 17:24

Yes this is interesting.  There is a short code that can be used for diverting calls 

Call divert

not reachable

** 62 * phone number where calls are to be forwarded #


If this could be applied even though the SIM is deactivated by reporting the SIM lost then it would be very useful.  It could be an option on the lost phone link to include a forwarding phone number.


To keep implementation costs down, the users themselves could be told to cancel their own divert after the SIM is working properly by using the cancel code 

Call divert

not reachable cancel


by andreww ‎18-10-2011 17:32 - edited ‎18-10-2011 17:33
Nice idea, I like it Smiley Happy. (ps and no, not a duplicate Smiley Wink)
by jackiechanman on ‎18-10-2011 17:47

This is a brilliant idea! I had to order a replacement SIM and at the time I wasn't a heavy user (still not really), so didn't mind the 2, or so, day wait. However, I can see the uses for people who receive calls a lot and even small businesses. Kudos Smiley Happy

by yuwa on ‎18-10-2011 18:08

nice idea, you have my kudos..

by thinkpad on ‎18-10-2011 18:24



Thanks. I thought I'd let the duplicaters do the donkey work of seeing if it is a duplicate! Lol :smileyhappy:

by thinkpad on ‎18-10-2011 18:26



Yes, there would be an option to enter the call forwarding number on the replacement SIM order page as I have stated in my post.

by andreww on ‎18-10-2011 18:32
I'll let you off this time, thinkpad Smiley Very Happy. And well done you've got 10+ kudos so it will be considered Smiley Happy

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