There are a lot of questions asked where the only real response is to contact an agent or an educator.
While there is a link under 'My giffgaff' to contact an Agent, it isn't quite so easy to find out how to contact an Educator.
My idea would be to have a 'Contact Us' link which then has sublinks to contact either an Agent or an Educator. I feel that this would make it much easier for people to find.
This is a variant on this idea (which has been accepted)
At the bottom of the page there is a contact us bit but there isnt a link for educators, just agents, i think their should be a like for educators too!
You contact an educator by just clicking on the drop down on the top right hand side of a post - Options (report content). Asking an agent via your mygiffgaff page. This is obviously related to posts
Okay, then 'Report Content' should be changed into something more obvious :-)
That would make too much sense!
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