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I just thought that it might be good idea to offer a cashback system for when you don't use a considerable amount of your texts, minutes or data from your goodybag. It could work off percentages so that you could get a bit of money back if you used less than say 25% of your contract materials.

 

If this idea has already been posted, sorry I didn't find it.

 

If not, who's with me?

 

 

 

Jaz

Status: Not For Us

[11th Feb 2015]: This idea has been set to 'Not For Us'.

Hi everyone,

 

We've been having in depth discussions about this for a while due to it's tremendous support. This has been a genuinely record breaking idea for the amount of Kudos it's received in such a short time. Ultimately we've had to hold up our hands and say, despite this being giffgaffy and something we would love to do for our members, this can't be done. After running the numbers, it's not financially viable and would actually add complexity to our offerings. Part of the attraction of goodybags is the freedom to use what you want, and we'd be concerned about adding pressure onto members to not use their phone, or pay for more than they need if they expect to get cashback.

 

Thanks for your support on this, please don't hestiate to post ideas like this in future as we really appreciate the thought, effort and desire to make giffgaff better.

Increasingly the competition has come closer to giffgaff offering and in fact in may cirumstances have beaten  the goodybags on offer. The market now is fierce. I would like Giffgaff to regularly review its goodybags on a monthly basis that we are indeed getting the best prices they can offer given to this fierce competition.

 

Some if not all these offerings are beating giffgaff hands down and we all want the cheapest as possible around.

 

Kingdom Mobile on EE

http://kingdommobile.co.uk/bundles/

BUNDLES VOICE LIMIT SMS LIMIT DATA OTHER DETAILS SELECT BUNDLE

Kingdom £5550 minutes to other UK networksUnlimited texts to other UK networks1 GB Data UsageUnlimited calls and texts from Kingdom to Kingdom.

To buy Kingdom 5 send TEXT/SMS with Bundle NAT5 to 1244
 
Kingdom £101000 minutes to other UK networksUnlimited texts to other UK networksUnlimited Data UsageUnlimited calls and texts from Kingdom to Kingdom.

To buy Kingdom10 send TEXT/SMS with Bundle NAT10 to 1244
 
Kingdom £202000 minutes to other UK networksUnlimited texts to other UK networksUnlimited Data Usage

 

 

 

Asda Mobile 

 

 

£5

100 mins

2000 texts

100MB data

 

£7

300 mins

Unlimited texts

500MB data

 

£10

600 mins

Unlimited texts

1GB data

 

£15

1000 mins

Unlimited texts

2GB data

 

Vectone Mobile on  EE

 

http://www.vectonemobile.co.uk/pay-as-you-go/offer/low-cost-international-calls-uk.aspx

 

Unlimited Texts Unlimited Minutes Unlimited Data £10

 

 

Delight Mobile on EE

 

http://www.delightmobile.co.uk/bundles/delight-bundle.aspx

 

£10 

Bundle

500 UK Minutes

Unlimited UK Texts

2000MB Data

Unlimited Delight to Delight

 

 

£15Bundle

 

Unlimited UK Minutes

Unlimited UK Texts

Unlimited Data

Unlimited Delight to Delight

 

As you can see the market is fighting now and I do feel the goodybags on GG could be better. If they had monthly reviews and actually compare with the REAL market not just the ones they want to match like o2 EE and Vodafone you would keep more custom

 

 

international goody bags

Status: New Idea
by laurynh on ‎25-05-2015 14:20
Vodafone have a deal called "Eurotraveller" where you can use data roaming abroad in Europe for £3 a day (there is a world wide one but it is more expensive) and you don't get charged when it is not being used. I think giffgaff should offer a deal like this one as it is another reason why people would want to use their service. Many people don't use roaming due to the high prices per mb and I think this would be benificial not only to the customers, but to giffgaff as it is highly requested and many people would use this service Smiley Happy

top up using PayPal

Status: New Idea
by robbiermb on ‎07-05-2015 08:29
I think you should be able to top up using PayPal as its very very safe and then more people can top up if they dont want to put the card details on giffgaff

Advertise Capped SIM Cards.

Status: New Idea
by i_am_sy on ‎17-05-2015 21:10
Here's a idea brought to you by the bloke in the pub that I chatted to last night, don't know his name but here goes...

Currently when you do a Google search for Capped SIM Cards you get a few ads and just one result: Tesco Mobile. Well with more and more scary media reports of people being billed thousands of pounds by accidentally leaving their data switched on or using their phone abroad, why not do a bit of SEO (Search Engine Optimisation) and get giffgaff up there on the results page. I'm thinking this would work the best with the £5/£7.50 goodybags at the lower end, which I've heard are much better than Tesco's similarly priced offerings. And once we have the possible new member landed on a giffgaff page, we can say something like:

"If you only buy a Goodybag, then when you run out of your allowance it will stop and not run up a bill, and if you have remaining credit, that can be used but once that runs out you will not be charged further."

"With giffgaff there are no shocking bank statements."

Hopefully this would lead to lots of new members that otherwise wouldn't have chosen giffgaff and may have moved to Tesco Mobile.

Please Vote for this idea by clicking Kudos.

Cheers Smiley Happy
-Sy

Under Consideration - Countdown?

Status: New Idea
by cab on ‎05-05-2015 08:07

We get a lot of replicate ideas here, which tends towards the same thing happening over and over, i.e. we're directed to an older version with loads of kudos already, but which may have been 'under consideration' for months or even years. So we're meant to give kudos so something thats been effectively forgotten?  Thats rubbish!

 

This really does expose two problems - its hard to find old ideas using the search tool, and 'under consideration' is meaningless if good ideas can languish thus for years.

 

So here's my suggestion - move ideas 'under consideration' into a new forum and put a 90 day countdown on them. After that time let's have a clear answer one way or another from GiffGaff - either  its happening or, for the foreseeable future, it isn't. At least this system would be clear.

Gigabag Warning

Status: New Idea
by philbond on ‎28-04-2015 10:38

We see this alot, a member inadvertently buys a gigabag instead of a goodybag.

 

My idea is simple, when you buy a gigabag, and click PAY, a very large warning bubble comes up to advise you that this is a data only gigabag and has no calls or texts, are you sure you want this product?

 

Additionally, a warning that this will not add data to an existing live goodybag and will be queued until the live goodybag expires.

 

Introduce Trio (3 in 1) Sims

Status: Implemented
by xollobru ‎12-10-2014 00:56 - edited ‎12-10-2014 01:08

I received a replacement sim from 3 in the post today as my new phone uses a different size to my old one and the new sim is what they call a Trio Sim in that it is a standard/micro/nano all in one!

 

No more need to perform a sim swap if and when someone changes mobiles and they take different sizes obviously assuming that they remember to keep the spare bits but they do clip back together for safe keeping.

 

Just a thought in that any extra costs in sourcing and supplying these new style sims will hopefully help reduce the need for and cost of sim swaps.

 

Kudos this idea if you think that giffgaff should look at supplying these sims, thank you!

 

Edited to add: Obviously this would also help if someone doesn't know which size sim to order or makes a mistake when ordering

 

IMG_20141012_242728671.jpg

 

IMG_20141012_242803677.jpg

 

 

 

 

Status: Implemented

[6th May 2015] Hi folks, from the 6th May, Three in One sims are live. This is a brilliant idea which easily reflects making joining or changing your phone simple for our members, as well as making the Sim Order pages less cluttered and confusing. Thanks to @xollobru and everyone who supported this idea, to name but a few, @kathleen414@redisblue@ian011@whitleightb and @bmw4175 - the first few to give this weight, and @ayanenigma who proposed the Idea whilst it was before it's time - thanks everyone for making this happen!

 

(Worth noting that whilst these are live, it may take a few weeks for them to become the only sims we do whilst we reduce waste and use up the old stock)

Cap posting of new ideas to one per week per member maximum!

Status: New Idea
by prawlin ‎03-04-2015 13:13 - edited ‎03-04-2015 18:36
Self explanatory title.

Methinks this idea requires very urgent rapid implementation. It would stop any unfair repetitive spamming of the ideas board that sometimes occurs.

When a person issues multiple rapid fire ideas (most of which are hastily drafted, poorly written and not researched or considered), it very unfairly pushes other members ideas further down and off the front page prematurely. This prevents the other members ideas from getting a fair exposure time for garnering their needed support kudos.

This ideas board should not be used like some casual chat room affair, sending in every other thought that comes to mind. It is a place to publish carefully considered and developed ideas/suggestions. The true Eureka thoughts. They should have been written carefully, and researched adequately. Truly great ideas don't spring to mind everyday. So one a week limit would be just fine for everyone who comes up with realistic and original proposals IMO.

Please kudos the Orange arrow upper left if you agree

Thanks

Another new idea

Status: New Idea
by georgew666 on ‎20-05-2015 22:16
Got another idea for you guys to consider. MINIMUM TOP UP. Why not lower the minimum top up for calling credit to £5 ? As some other networks do, dead handy if you're a bit brassick. I'm sure quite a few people will find this handy!!

There are times when you want callers to hear your voicemail greeting but you don't want them to have the ability to leave a message. For example, if you're outside the UK and contactable on another phone number, then you might want to use your voicemail greeting to tell callers your phone number abroad, but you don't want callers to be able to leave you a message. There should be a simple setting within the voicemail settings to enable or disable the ability for callers to leave a message.

 

When I was on Orange, they offered this; they called it an "extended absence greeting". Giffgaff should offer the same functionality.

 

Note that this is totally different from dialling 1616 and 1626 to enable or disable voicemail. If you disable voicemail, then callers won't hear your greeting.

New giffgaff sims

Status: New Idea
by sholi ‎11-05-2015 16:51 - edited ‎11-05-2015 17:15

Hi,

I just received the new giffgaff trio sim. And even though  there is a little guide on the sims, the boundaries between sim/micro/nano, are not clear.See for yourself:

 

Capture4.PNG

 

Capture3.PNG

 

So yes there is a mini guide on the sim, but it is still not clear. Especially as these are close up photos while a person would see them from a good half a metre away.

 

An example of a clearly marked sim, would be the 3 triple sim which has another color for each rim size around the sim.

 

My idea is not to ruin the the new branding, but to make it clearer to see the other sizes. you could do this by puting a clear thin line on every layer. And i am almost sure there are many other ways.

 

Thanks for reading

 

Please kudo if you agree

 

Cheers

 

Edit: People seem to think that it is clear in the picture. Not everybody has a great eyesight. Plus you are looking at a close up picture. And i cannot put in a bigger picture as giffgaff limits images to a third of mb.

keep gg money+mobile separate!

Status: New Idea
by bmw4175 on ‎19-04-2015 19:56

This one is simple and straight to the point! 

When any of us members signed up to giffgaff we never imagined we'd at some point become part of a loan company and with the ideas of payback being awarded for getting loan customers and for giving advice looking like becoming a reality myself personally I don't want to be involved in something like this and I'm sure plenty of other members feel this way too? 

I suggest you totally rethink your loan idea been associated with the giffgaff name and especially stop members giving any advice! 

I could state a billion reasons for this but will stick to the obvious. 

Your a phone company and that's what we joined. Please keep it that way. 

 

1 free goody bag a year

Status: New Idea
by mawdge on ‎27-05-2015 00:04

if you top up your phone or buy a goodybag every month it would be good if giffgaff would give you a free goodybag after a year of top ups each month to say thank you for staying with them

hi there,

 

I have been with GiffGaff sometime now and i especially love the forums !!  we all know that the majority of  help questions are about the NEW members having  NO INTERNET (sending a great first impression of the network to the new members)

 

New members don't realise that giffgaff do not send the configuration texts that the big networks do and that we as users have to manually enter them.

 

I think that when a sim and attached sleeve are sent out or when a member cuts it out to spread the giffgaff love Heart ,  the sleeve that's is attached to the sim should have a few essential 'need to knows' on it for new members to read.

 

For example

 

a simple activation guide, with web address link showing where more detail can be found, 

 

a link to explain the goodybag and airtime difference

 

but most importantly I feel are the apn settings, they should be printed out on there fully, and a link to where they are on the site.

 

WHY would you want to do that they can be found online i hear you say

 

THAT'S ONE OF MY MAJOR SUPPORTING POINTS (aside from the first impression of giffgaff)

 

I just feel that newbies need to be aware of these settings as some rely on mobile data only and if they cant get access to the net as they need the mobile data and then they suffer as they cant see the settings or enter them until they get online somehow.

 

I really feel putting  the apn settings on the sleeves that surround the sims would be such an advantage to newbies and therefore giffgaff is starting on the right foot as they do say that first impressions stick! 

 

In turn the forum posts about newbies data problems will be reduced and you will have more new customers having a better first experience with giffgaff

 

 

I think this would be a great idea to implement as I am always on the forums and its the number one problem I see time and time again

 

Michelle

Contact agent - 'None of the Above' option

Status: New Idea
by cab on ‎01-05-2015 13:32

Its a good idea to give us a pre-selected group of options to contact an agent. But it does happen that you may need to get in touch with GiffGaff with a matter that is not covered in the menus - and its frustrating to have to quite literally invent nonsense to fill in the forms to then tell you something else in the comments part of the contact form!

 

Look, just give us a 'none of the above' option with a text submission box at the bottom of the 'contact agent' options drop box. Feel free to add some text to the page telling us that filling in the wrong agent contact may end up making the process take longer, but at least do us the courtesy of giving us the choice not to randomly bounce around an irrelevant set of options.

 

Cheers,

 

Cab.

Password hint

Status: New Idea
by andyrh68 on ‎15-05-2015 09:31

I've just received about the 20th phone call from my Dad, unsure of what is password is for his gg account (he's only been with gg for about 3 months Smiley Wink ). Now, I'm more than happy to help him each and every time, but rather than request a password reset in these situations, couldn't a password hint be made available?

a suggestion by another giffgaffer here.. http://community.giffgaff.com/t5/Help-Support/Who-do-I-speak-with-to-make-phone-calls-to-Nepal-free-...

 

gave me the idea to suggest that giffgaff should make all calls to nepal made via giffgaff free.. for at least a week..

 

i spent money on giffgaff trying to contact nepal yesterday.. with no success.. just ended up getting charged without getting connected at all..

 

now, i know that few pounds isn't much.. 

 

but if giffgaff were to show some support to all the nepali expats living in uk who are giffgaff users like me.. would be so much help and a sign of great solidarity .. in this time of desperate need..

 

sincere thank you to all those who will support this..

 

p.s. there are several ways to lend a helping hand.. i'm sure people have heard of international red cross and other similar charities which are doing such a great work in nepal right now.. 

Status: Implemented

Hi everyone, 

 

This is a really lovely idea and we'd like to do what we can to make it easier for members affected by this tragedy to contact their loved ones. As of 6pm yesterday, Tuesday 27th, we dropped the price of calls to Nepal to 2p/minute. We are also working to refund everyone who called Nepal since the earthquake as it doesn't feel right for us to be taking money for this. Calls to Nepal will remain at this price until midnight on the 5th. We'll keep it at this price for a while and will reassess periodically. 

 

After keeping the prices low for an extra three weeks we have now returned them back to normal levels. We've been keeping an eye on the number of members contacting nepal and the increase we saw after the earthquake from members trying to contact loved ones has subsided and returned to normal levels.  

 

All the best,

 

Will

no self best answer

Status: New Idea
by mike1ceman ‎13-05-2015 16:49 - edited ‎13-05-2015 16:53

Ok so I don't understand why giffgaff allow us to mark our own answer as the best answer. We are not allowed to give ourselves kudos so why is best answer ok? Alot of people mark their own answer as best answer when they have just put something like "sorted now thanks" if they have explained how they have sorted it so other people can see how it was done fair enough but the majority don't and I suspect a lot do it in the hope of tricking the system by having best answers against their name. So I propose that giffgaff stop allowing us to mark our own answer as best. Anyone agree?

I think there should be an option where we can top up £5 because sometimes we can't afford to top up £10.
There's another reason why we should be able to top up £5, for example if you got £10 airtime balance and you want the £12 goodybag and you can simply top up another £5. And buy it. I know you can top up £10 and do that same but sometimes you don't have that type of money or it looks too much.
So overall I think £5 top up should be available. It will benefit us (giffgaff members) and giffgaff (company) aswell.