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While commenting on another idea about reverting the new design back to the old one due to poor performance, I had a look some the source code and data for the website. I noticed they are some simple ways that the performance could be improved quite simpally.


I ran the page through Page Speed Insights tool from Google which gave a dismal score of 38/100

(Link to results), higher being better. They are two simple modifications that would dramtically improve the performance of the page which I spotted just by looking at the page for a couple of minutes, these shouldn't be there on a website of a modern technology brand.

They both are relating to the full width picture at the top of the page. This causes a major delay when loading the page due to its large size (2.1MB), the next largest object for comparison around ~250KB. According to Page Speed tool from Google for website developers this image could be resized and compressed without lossing signicant visual quality by 78%, saving 1.4MB.

Secondly this image is set only to be cached for one and a half hours. Caching means it is stored on your computer so you don't have to load it from the web again. This means after one and a half hours you have to download the image again. I can't see why the image cannot be set to be cached for 1 month at least. This means every time you went to the giffgaff page in a month you wouldn't have to spend data and time downloading the the image.


giffgaff should spend some time working through the simple fixes to make the website faster for all of us. This would improve the brand as well as slow pages just put people off companies, espically technology companies.

Personalised Goodbags

Status: New Idea
by elijoby12 on ‎03-01-2015 17:31

GiffaGaff For The People By The People. (I love this idea) 


So my idea goes like this- Instead of having set plans i.e £12 for so many minutes, texts, and data; you have the option to pick how many minutes, texts, and data you want. The cost is processed from the relavant ammounts you choice, and everyone is happy (hopefully).


I'm not sure if this makes much sense (the festive times have certainly catched up with my senses) so I've attached a picture I created on paint. You're welcome to even use my wonderful 'slider' idea and the catch phrase. 


Peas x

Sim Activity Checker

Status: Working On It
by alibrightwell on ‎04-01-2015 10:32

After 6 months of inactivity a giffgaff sim will be deactivated. At present the only way to find out when this will happen is to check your call and text logs, work out when you last topped up (source), or wait for an email from giffgaff warning you of your sim's impending doom (source).


I would like to suggesst a Sim Activity Checker for the dashboard/My giffgaff page. This could simply be a link to a page showing 2 dates: one for when the sim was last considered active, and another for when the sim is due to expire/become deactived.


I spend quite a lot of time overseas, and I selected giffgaff because of its flexibility. I love that I can get a contract-like deal for my sim for just a month or two at a time, and avoid paying over the odds with payg or getting a contract that I simply won't use. I can only imagine that there are many other users just like me.


Being able to check sim activity for intermittent but committed users like myself would be a real help. Not only will it help us to avoid losing our numbers and credit, but it will also give us a quick and easy way to check our sim's activity and put our minds at rest, without having to scramble around for call logs or emails.


I hope you like this idea and can show your support.



Status: Working On It

Hey everyone, I've just spoken with our communication team, and I'm pleased to say that we're going to be implementing this in multiple stages.


The first one is to set up a new keyword for 43430, so that you can text in and receive an indicator of how close you are to expiry. This'll give you an indication of what stage of the process you're in and give you an idea of what to do next. This basic functionality should pop up fairly soon, so keep an eye out.


While that fills the need of being able to check manually rather than having to wait for the email, it doesn't fill every need that you folks have laid out in this Idea, so we're also looking at a more robust solution to implement on the website further down the line. We'll have more information on that at a later date.


Cheers all,


4G trial bag with bigger allowance

Status: Implemented
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.


I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: Implemented

[10th Feb 2015]: This idea has been set to 'Implemented'. 


Hi folks,


We've set this idea to Implemented because between November and January we did offer several 4G goodybags at a lower cost for members to test out the service at the same price as a 3G goodybag. While this wasn't strictly part of the 4G Trial this did also offer us very valuable insight into usage on larger goodybags, so it served a very similar purpose. 


Thanks for supporting the idea. We appreciate it.

Unlimited Goodybag, Tethering Option

Status: New Idea
by i_am_sy ‎10-01-2015 15:41 - edited ‎11-01-2015 19:00

Currently when someone trys the tether on a unlimited goodybag they are blocked for 30 minutes, this is the right thing to do as they could abuse the data, however it creates a issue, anyone who buys a unlimited goodybag thinking that they can tether is now stuck, we can only advise them to get a limited goodybag next month that alows tethering.


So anyway the member has been presented with a 30 minute block, this causes them to kick off on the help board as they have not seen that it says you can not tether.


My Idea:


Add a option to the goodybag, to go limited for the rest of the month and allow tethering.


The unlimited goodybag is going back up to its £20 price point soon so i think a fair amount of data would be 8GB, all the members usage up to this point would be deducted from that amount, so if they have used 4GB of there unlimited so far they would have 4GB left that they can then tether.


The option to go limited can be shown on there dashboard with a counter of how much data they would have left if they chose it, and can also be on the 30 minute block page, if seleted it would instanly unblock internet access.


Please vote for this idea by clicking Kudos.






Phone Number Pricing Tool

Status: New Idea
by I boldly went... bertiebat ‎05-12-2014 20:46 - edited ‎09-12-2014 20:48

I think it's time for giffgaff to provide a more helpful method of checking what charges will be made for ALL types of phone calls and texts by creating a number checker tool.


This could be available both on the website and the giffgaff app.




The pricing pages https://giffgaff.com/index/pricing http://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Special-Charges-Code-of-Practice/t... contain a lot of information on checking the first few characters of the number to see what type of number is being dialed and sometimes even tables of exceptions and differing rates on the prices and what pricing models will be used.  


They are not the easiest pages to navigate and I'd prefer that a standardised output giving all the current information for ALL types of numbers be developed.   

For instance most people have the idea that all numbers begining with 07 are ALL standard UK mobile numbers but in fact it depends on the next 1 or 5 chars as to whether they are special numbers charged at non inclusive higher credit only rates.   Eg. Numbers beginning with 070 are personal numbers charged at 50p and a range of other 07.... are non mobiles which are charged at 20p for calls and 8p per text.


There are even some '01' prefixed numbers which aren't part of the normal landlines number but are Channel Islands or IOM numbers which are charged at international prices.  http://www.area-codes.org.uk/uk-offshore.php




This type of analysis is much better suited to be done by a computer rather than a human eye so I propose an automated tool to do this job instead.  :smileyhappy:


This tool could be added to the existing giffgaff app as well as available on the website.


For a full analysis please refer to my thread in contribute.





Once this tool has been set up for online use in including availability on the giffgaff app it might also be nice to have a non data option (for those without internet access) by providing this by text.


Simply text PRICE followed by the number to 43430 and giffgaff could use this tool to return a suitably formatted text by providing the same information as the online form.   Obviously this is for a later date once the online version has been sorted, but no harm in also mentioning it in this idea as a future expansion.


A further expansion could be to select the country calling from (by default this would be the UK).


So far I can't find a reason why this couldn't be developed (just a case of rationalising the existing numbers into their component parts and creating a table linking to using the existing expansion tables where needed).





Simple to use tool for those that need costing information without having to analyse the complicated pricing structures.


Much more professional looking than the existing pages.


Simpler to update (no website maintenance required when pricing is updated).


Helpful tool for those helping on the forum and agents to ensure that they are giving accurate help on pricing issues.


So if you would like to see this happen then please add your vote using the kudos button. Smiley Happy


Allow goodybags to recur from credit

Status: We’re Looking Into It
by ski_31 ‎25-04-2014 20:50 - edited ‎08-05-2014 22:04

Hi all Smiley Very Happy


I did some searching to see if this idea has been submitted before and I couldn't find anything. Please forgive me if my searching wasn't thorough enough and there has been this idea before.


The idea


 The recurring goodybag feature is great because it gives people a feeling that you would have with a contract - without the boundaries. However, you can only recur a goodybag from a credit/debit card and I (and I'm sure many others) think that it's time to allow goodybags to recur from airtime credit.




This shouldn't be hard to implement is there anything that I have missed that makes this not possible?



Here are some benefits of this idea being implemented:

  • Some people (like myself) will never use a credit/debit card on giffgaff for different reasons and to have the possibility of having a goodybag recur from airtime credit will make the usage of goodybag bundles so much easier.
  • People will get a real good feeling of being able to directly use their payback points that they worked hard to earn over the course of the 6 month period as money for goodybags.
  • It will save people the trouble of logging into their giffgaff account monthly just to activate a goodybag that is the same every time.

Hope you like this idea and if you do please kudos and comment to support. I know that a lot of you don't use airtime credit for goodybags but this is honestly something that is missing from giffgaff and really needs to be implemented.





Sami Smiley Happy


Edit: Including one of  my comments below in the idea post because I think it is a valid thing to put in:



Not really @hasan249 the recurring goodybag feature is great many people use it and it is of course optional Smiley Happy


If goodybags can be recurred from credit/debit card payment then they should be able to be recurred from airtime credit, I am honestly quite surprised that this is not a possibility at the moment and if there is a valid reason why this cannot happen then I would like to be educated about it Smiley Happy


Of course if there is not enough credit left to purchase another goodybag in the month that follows then a goodybag won't be purchased, and maybe giffgaff can send a reminder to people to top-up if their balance is low so they can continue to enjoy the bundle in giffgaff goodybags Smiley Happy


Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 


Thanks for supporting this idea. It's really good to see ideas with so many kudos. Automatically recurring a goodybag from credit has both technical considerations and potential problems with members eventually having zero credit. It's an exciting idea, so it's still on our radar, and we'll let you know if we start work on it.


Thanks again

voicemail costs

Status: New Idea
by kerensac on ‎12-05-2015 00:05

i think when you get the 3 months free giffgaff mins you should also get 3 months free voicemail, it is still giffgaff your phoning so it should be covered by the giffgaff free calls i had to go 2 weeks without money in my phone and had voicemail but couldnt listen to them till i topped up 1 was from my land lord as i finaly found out after 2 weeks when i topped up to listen to it but people that leave messages think you will get the message which is why they leave a message, they pay to leave a message then we pay to hear it, something should change with that but even if its free voicemail for the 3 months with our giffgaff mins would be so much better

Thread limit

Status: New Idea
by auntied on ‎08-02-2015 11:35

Ok....so we all know we only get 50 kudos to use in any one 24 hour period, and once they're used you have to wait for them to kick back in again!


Well my idea is along the same lines, but with thread making! We see it time and time again, someone flooding the S:GD board with up to 10 threads in the space of 10 minutes, but never returning to answer questions that members may have asked.


And lately it's gotten worse! It's prolific amongst certain members, maybe they think the more threads they make the more payback they'll receive! But as we all know, it's quality NOT quantity that counts!


So how about a thread limit? Maybe only being able to make 3 threads in any one hour period and with at least a mandatory 10 minutes between each thread made?


And i think that is still being generous!


I know there's a similar idea on here somewhere, but that one would've still been open to abuse with regards the amount of thread making!


Hope this all makes sense! Smiley Happy

pause on goodybags

Status: New Idea
by kerensac on ‎03-04-2015 21:54

would it be possible to pause a goodybag if you go abroad on holiday for 2 weeks you cant use any of your goodybag while your away so would it be possible to pause the goodybag for a time limit of 2 weeks or whatever you pick till you come back even if you only have so many times your able to use it, seems a waste if you pay for a months goodybag and only get to use it for half the time

As we can all see, a lot of people are unhappy about the current situation with data on goodybags being reduced, in particular the £12 goodybag losing unlimited data, and in all liklihood, feel that 3GB is not good enough.


I'm sure that the most unhappy people are similar to myself, people who prioritise data over minutes and texts.

For this reason, I suggest an alternative £12 goodybag, with reduced minutes from "Option 1" (which increased minutes to 500)


I propose a £12 goodybag option where:

Data: Unlimited Data remains (At the very least gives a 5GB allowance)

Texts: Unlimited

Minutes: 200/300


giffgaff needs to realise that not all customers require excessive minutes and as this referendum is showing, prefer data instead.


Please Kudos this idea if you prioritise data over minutes Smiley Happy

Status: Not For Us

[11th Feb 2015]: This idea has been set to 'Not For Us'


Hi folks, thanks for submitting this idea - it's great to see how much members are interested in improving our goodybag offerings. Unfortunately this particular idea isn't something we can implement - having another £12 goodybag would complicate what's currently on offer which we've seen has a negative impact on the satisfaction of members using the site, as well as increases the risk of members accidentally choosing the wrong goodybag. Beyond this, our existing goodybags give as much data as we can without negatively impacting the network at this moment in time. Thanks again for submitting and all the great support it's received, we'd be looking forward to your next lightbulb moment.

Fix Default Goodybag On 3G Phones

Status: New Idea
by dylanhere ‎20-05-2015 21:33 - edited ‎20-05-2015 21:34

If you're looking at buying a phone from giffgaff, and you're not already a giffgaff customer, you have to take a goodybag to purchase a phone. However, on 3G phones, the default goodybag is 4G. While this is not completely useless, as it will be restricted to 3G only, paying the extra price for the same amount of data at the same speed is pointless. Of course you can change the goodybag yourself; not everyone will think to do this though. I think that giffgaff should make it so that the default goodybag is 3G, when trying to buy a 3G phone. Thanks.


I've created a short clip to show the problem: https://www.youtube.com/watch?v=X31a4qtUKfs

4G at no extra cost

Status: Implemented
by erikslom on ‎13-10-2013 13:04

Hello all,


As many of us are excited as 4G is finally rolling out in the uk. Has it not occured to you that it could cost extra, much like EE are charging loads more for the service.


Well as giffgaff is know as the 'affordable'  network I belive that it should be implemented free or at very very little extra cost.


The network 3 (THREE) are not charging user anymore so it would be just like connecting to 3g everyday. This is a massive selling point and my friend has moved to three due to this news, so to stop users from moving we shouls annoce that there would be no major price differance if any on the new 4G network.


Thanks, please support me with a kudo if you feel its a good idea (only if you want to, Im not asking you to, but feel free to do so)  

Status: Implemented

6th November 2014: This idea is being set as Implemented - From the 12th of November 2014 until 12th January 2015, existing members will be able to purchase a selection of 4G goodybags for the price of the corresponding 3G goodybag. We are unable to sustain this passed the 12th Jan, but due to the popular nature of this idea and knowing it's the 'giffgaffy' thing to do we've made it so we can offer this for a limited time. We want you to have the opportunity to experience 4G and decide if it’s right for you, so to help we are giving our existing members the opportunity to get 4G speeds at no extra cost. Hope you guys enjoy. 

1 June 2015 sees the launch of a radically revised Payback system which it is hoped will vastly improve the quality and caliber of the answers on the, 'Help & Support' platform.

It is sincerely felt that by rewarding knowledgeable members with the new enhanced graduated payback scheme which will see payments of up to £85 (+£15 regular) a month given to high quality answers posted by boni-fidi members.

One of the main criteria for achieving enhanced payback under the new system is getting the OP to set a Best Answer (BA) for the question they posted. The more BA's the more payback earnt.

The puzzle that exists is that for some reason a lot of OP 's fail on a number of occasions to set BA despite reminders. Educators do their best to rectify this by reviewing answers on threads and in default setting BA's which in their opinion reach the required standard of quality. This is all time and energy intensive and not ideal.

How do we encourage say newcomers, for example, to routinely set a BA, so it is second nature to them?

My solution is this, once the the OP sets a BA to their question the OP will automatically receive a higher ranking along side their giffgaff username. There would be a cap on how many improved ranks in a month, any OP would
be allowed to gain, perhaps five ranks at most. This idea would not cost giffgaff a penny it would merely be a fast-track to improving your rank, at the same time rewarding the BA who would benefit by potentially receiving extra payback and freeing up Educator's time,, for their
other roles including their encouragement of newcomers to join in and contribute to the community.

No 'expiry date' on gigabags

Status: New Idea
by theoriginalgiff on ‎06-11-2014 16:25

I'm new to both giffgaff and the whole message board/forum thing, so forgive me if this has been covered already, but I'd like to suggest that - as with airtime credit for calls and texts - why not scrap the expiry time on the gigabags? Why not work it so that the gigabag lasts until the user has used up all of their data allowance, rather than simply expiring after a month?
This would be helpful to lighter data users, who might take 2/3 months to use-up their allowance.

If you like the sound of this, why not get on-board!

Thanks Smiley Happy
Ok so this should be an easy one to implement and quite worthwhile too. Today I helped a new GG user register and activate the new SIM card. From memory, on the very first page it asks for the name, with a pretty stern warning to think carefully as this cannot be changed in the future!

Even though I'm a seasoned giffgaffer, it was not immediately obvious to either of us whether it was expecting the inputting of the users real name, or a made up username.

So as it could not be changed later, we decided to play safe and enter her real full name. Only then did it become fairly clear that it must be the latter required as it threw an error due to us entering forename and family name separated by a space. Spaces are not allowed in that entry, so it would not accept the input.

So we changed the entry to a single word username, which was accepted. As we progressed through the subsequent pages it then did ask for real name and address etc. So it all becomes clear, though somewhat after the event.

My idea is to simply add some more guidance text to that pretty bare first page of registration to take away the doubt. It should explain precisely what it is expecting ie a one piece made up user id/login name and password. It should also advise that this username will be subsequently publicly visible on any future community discussion posts etc. it could also advise that real full name etc. will be entered on subsequent pages of the process but that will not be published anywhere.

It just needs a bit more detailed help text on that early sim activation/registration page so that the GG user experience at this very early stage is improved. There should be no need to find out by trial and error just what input it requires.

Hope that's clear, it's tricky to explain here but I think anyone who has gone through that process recently will know what I'm alluding to.

Please kudos top left if you agree with this simple idea proposal.

Thank you.

Like many others I enjoy sharing pics with the community and understand why there is a 333k limit for the pic size, trouble is that even on the lowest settings my phones camera comes up at around 500k so of no use until i convert them using a seperate program. A pain when I am out and about.

Have a word with Lithium to see if you can incorporate software like Facebook do that reduces file sizes automatically, saves us having to waste time doing it Smiley Happy

Call information

Status: New Idea
by marinaallen on ‎06-02-2015 13:36

Why do you not make customer call and text history detail available on the internet?


By expecting customers to write to you (enclosing £10) is totally alien to the GiffGaff principle of internet-only.  This allows customers to verify that they've been correctly charged and is open and transparent.


Your policy really surprises me.


gg should provide a regular report to the community on the performance of the 3G and 4G data network

gg must know what level of data service they are providing based on the stress levels on their data servers so that data should already be available. A graph of "average network speed and latency vs time of day" would be useful for example. Data should be updated at least say once a week.


Why do we need this?

Mobile data can be really slow at times and congestion management and traffic shaping policies are being implemented but the benefits to users are not yet clear -  meanwhile members are complaining, reporting poor speedtest results, expressing discontent with a lack of information from gg, some even leaving gg.


The vacuum left by the lack of up-to-date performance status info is filled by posts of worst-case reports of slow data and even speculation that gg is willingly allowing the system to degrade.


Future Targets?

To make this idea work well, data performance should be stated against speed targets. We would all like to know where gg's data performance is heading - what speeds can we expect to get say in 1 month, 3 months, 6 months? I hope gg have a plan with some numbers, I think gg should consider sharing more of it with us, instead of letting users wonder for ourselves on a daily basis whether the network will perform adequately.


Do you think this would be a good idea? 

Data rollover

Status: New Idea
by tomhaigh93 on ‎10-05-2015 11:49
If you have unused data from one month, it rolls
Over to the next month and adds to your new data for that month. After that month it expires and the excess data from that month rolls over.