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EU Roaming Goodybag

Status: New Idea
by franbollo on ‎06-11-2014 11:24
It would be good to have a goodybad with mb and minutes to spend abroad

Calls & texts from laptops & tablets: o2 Tu Go for giffgaff?

Status: Under Consideration
by jnm21 ‎10-08-2013 20:51 - edited ‎10-08-2013 21:47

Just came on here to search for & give Kudos to any suggestions for this - the only thread I found was back in March when the feature was unknown & wasn't picked up - currently only available to o2 pay monthly , but this feature would go down a storm with GG users.

 

I have been testing it today & have to say (in agreement with a very good Android app review) that it does seem to work better on higher end phones (could not call on my SG mini, but on the SG note it works perfectly).  This may be the thing that brought me back to GG after the data charging fiasco.

 

link to o2 page for those interested:

 

http://www.o2.co.uk/tugo/want-it

 

 

A couple of media links:

 

http://www.bbc.co.uk/news/technology-21623810

http://www.gizmodo.co.uk/2013/03/o2s-tu-go-app/

http://www.mobilemadesimple.co.uk/tugo-the-low-down-on-o2s-latest-app/

 

 

Vodafone users looking jealous!

 

http://forum.vodafone.co.uk/t5/Chill-lounge/Tu-Go/td-p/1367196

 

 

Please can you seriously consider this one?  This plus the improved £10 GB could make me consider trying GG again.

Status: Under Consideration

19th May 2015 - Good Afternoon folks, this idea is currently on the backburner. It's something we love the concept of, but with how saturated the market is with Whatsapp Calls, Skype, Viber and others, we can't see the argument for supporting the resources it would take to create and maintain this feature. We'd need a strong case that people would use giffgaff's feature over the popular apps like Skype, Facetime and Whatsapp. 

i think we should receive our voicemails free with or without credit as long as you have topped up in the last 3 months, there is nothing more frustrating than missing a call and you have used up all your mins, i think this could give giffgaff another edge again in the market.

Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 

 

Hi folks,

 

This is something we'd like to do, so we'll sit down with our technical architects to see what this will take. The good news is that most members get free voicemails calls with their free giffgaff to giffgaff minutes, it's only members who top up infrequently who will be affected. We would like to make it happen though since it's such a well supported idea, so we'll keep you in the know about any progress.

 

[A previous version of this update said that calls to voicemail were free with giffgaff to giffgaff. This is not the case - apologies for the error.]

Sim Activity Checker

Status: Working On It
by alibrightwell on ‎04-01-2015 10:32

After 6 months of inactivity a giffgaff sim will be deactivated. At present the only way to find out when this will happen is to check your call and text logs, work out when you last topped up (source), or wait for an email from giffgaff warning you of your sim's impending doom (source).

 

I would like to suggesst a Sim Activity Checker for the dashboard/My giffgaff page. This could simply be a link to a page showing 2 dates: one for when the sim was last considered active, and another for when the sim is due to expire/become deactived.

 

I spend quite a lot of time overseas, and I selected giffgaff because of its flexibility. I love that I can get a contract-like deal for my sim for just a month or two at a time, and avoid paying over the odds with payg or getting a contract that I simply won't use. I can only imagine that there are many other users just like me.

 

Being able to check sim activity for intermittent but committed users like myself would be a real help. Not only will it help us to avoid losing our numbers and credit, but it will also give us a quick and easy way to check our sim's activity and put our minds at rest, without having to scramble around for call logs or emails.

 

I hope you like this idea and can show your support.

 

Ali

Status: Working On It

Hey everyone, I've just spoken with our communication team, and I'm pleased to say that we're going to be implementing this in multiple stages.

 

The first one is to set up a new keyword for 43430, so that you can text in and receive an indicator of how close you are to expiry. This'll give you an indication of what stage of the process you're in and give you an idea of what to do next. This basic functionality should pop up fairly soon, so keep an eye out.

 

While that fills the need of being able to check manually rather than having to wait for the email, it doesn't fill every need that you folks have laid out in this Idea, so we're also looking at a more robust solution to implement on the website further down the line. We'll have more information on that at a later date.

 

Cheers all,

~WT

Personalised Goodbags

Status: New Idea
by elijoby12 on ‎03-01-2015 17:31

GiffaGaff For The People By The People. (I love this idea) 

 

So my idea goes like this- Instead of having set plans i.e £12 for so many minutes, texts, and data; you have the option to pick how many minutes, texts, and data you want. The cost is processed from the relavant ammounts you choice, and everyone is happy (hopefully).

 

I'm not sure if this makes much sense (the festive times have certainly catched up with my senses) so I've attached a picture I created on paint. You're welcome to even use my wonderful 'slider' idea and the catch phrase. 

 

Peas xGiff~Gaff Idea.png

pause on goodybags

Status: New Idea
by kerensac on ‎03-04-2015 21:54

would it be possible to pause a goodybag if you go abroad on holiday for 2 weeks you cant use any of your goodybag while your away so would it be possible to pause the goodybag for a time limit of 2 weeks or whatever you pick till you come back even if you only have so many times your able to use it, seems a waste if you pay for a months goodybag and only get to use it for half the time

Unlimited Goodybag, Tethering Option

Status: New Idea
by i_am_sy ‎10-01-2015 15:41 - edited ‎11-01-2015 19:00

Currently when someone trys the tether on a unlimited goodybag they are blocked for 30 minutes, this is the right thing to do as they could abuse the data, however it creates a issue, anyone who buys a unlimited goodybag thinking that they can tether is now stuck, we can only advise them to get a limited goodybag next month that alows tethering.

 

So anyway the member has been presented with a 30 minute block, this causes them to kick off on the help board as they have not seen that it says you can not tether.

 

My Idea:

 

Add a option to the goodybag, to go limited for the rest of the month and allow tethering.

 

The unlimited goodybag is going back up to its £20 price point soon so i think a fair amount of data would be 8GB, all the members usage up to this point would be deducted from that amount, so if they have used 4GB of there unlimited so far they would have 4GB left that they can then tether.

 

The option to go limited can be shown on there dashboard with a counter of how much data they would have left if they chose it, and can also be on the 30 minute block page, if seleted it would instanly unblock internet access.

 

Please vote for this idea by clicking Kudos.

 

Cheers

-Sy

 

 

Thread limit

Status: New Idea
by auntied on ‎08-02-2015 11:35

Ok....so we all know we only get 50 kudos to use in any one 24 hour period, and once they're used you have to wait for them to kick back in again!

 

Well my idea is along the same lines, but with thread making! We see it time and time again, someone flooding the S:GD board with up to 10 threads in the space of 10 minutes, but never returning to answer questions that members may have asked.

 

And lately it's gotten worse! It's prolific amongst certain members, maybe they think the more threads they make the more payback they'll receive! But as we all know, it's quality NOT quantity that counts!

 

So how about a thread limit? Maybe only being able to make 3 threads in any one hour period and with at least a mandatory 10 minutes between each thread made?

 

And i think that is still being generous!

 

I know there's a similar idea on here somewhere, but that one would've still been open to abuse with regards the amount of thread making!

 

Hope this all makes sense! Smiley Happy

Phone Number Pricing Tool

Status: New Idea
by I boldly went... bertiebat ‎05-12-2014 20:46 - edited ‎09-12-2014 20:48

I think it's time for giffgaff to provide a more helpful method of checking what charges will be made for ALL types of phone calls and texts by creating a number checker tool.

 

This could be available both on the website and the giffgaff app.

 

Problem

 

The pricing pages https://giffgaff.com/index/pricing http://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Special-Charges-Code-of-Practice/t... contain a lot of information on checking the first few characters of the number to see what type of number is being dialed and sometimes even tables of exceptions and differing rates on the prices and what pricing models will be used.  

 

They are not the easiest pages to navigate and I'd prefer that a standardised output giving all the current information for ALL types of numbers be developed.   

For instance most people have the idea that all numbers begining with 07 are ALL standard UK mobile numbers but in fact it depends on the next 1 or 5 chars as to whether they are special numbers charged at non inclusive higher credit only rates.   Eg. Numbers beginning with 070 are personal numbers charged at 50p and a range of other 07.... are non mobiles which are charged at 20p for calls and 8p per text.

 

There are even some '01' prefixed numbers which aren't part of the normal landlines number but are Channel Islands or IOM numbers which are charged at international prices.  http://www.area-codes.org.uk/uk-offshore.php

 

Solution

 

This type of analysis is much better suited to be done by a computer rather than a human eye so I propose an automated tool to do this job instead.  :smileyhappy:

 

This tool could be added to the existing giffgaff app as well as available on the website.

 

For a full analysis please refer to my thread in contribute.

 

Examples:

 

blank price tool 118118.png

 

blank price tool nm07.png

Once this tool has been set up for online use in including availability on the giffgaff app it might also be nice to have a non data option (for those without internet access) by providing this by text.

 

Simply text PRICE followed by the number to 43430 and giffgaff could use this tool to return a suitably formatted text by providing the same information as the online form.   Obviously this is for a later date once the online version has been sorted, but no harm in also mentioning it in this idea as a future expansion.

 

A further expansion could be to select the country calling from (by default this would be the UK).

 

So far I can't find a reason why this couldn't be developed (just a case of rationalising the existing numbers into their component parts and creating a table linking to using the existing expansion tables where needed).

 

 

Benefits:

 

Simple to use tool for those that need costing information without having to analyse the complicated pricing structures.

 

Much more professional looking than the existing pages.

 

Simpler to update (no website maintenance required when pricing is updated).

 

Helpful tool for those helping on the forum and agents to ensure that they are giving accurate help on pricing issues.

 

So if you would like to see this happen then please add your vote using the kudos button. Smiley Happy

 

1 June 2015 sees the launch of a radically revised Payback system which it is hoped will vastly improve the quality and caliber of the answers on the, 'Help & Support' platform.

It is sincerely felt that by rewarding knowledgeable members with the new enhanced graduated payback scheme which will see payments of up to £85 (+£15 regular) a month given to high quality answers posted by boni-fidi members.

One of the main criteria for achieving enhanced payback under the new system is getting the OP to set a Best Answer (BA) for the question they posted. The more BA's the more payback earnt.

The puzzle that exists is that for some reason a lot of OP 's fail on a number of occasions to set BA despite reminders. Educators do their best to rectify this by reviewing answers on threads and in default setting BA's which in their opinion reach the required standard of quality. This is all time and energy intensive and not ideal.

How do we encourage say newcomers, for example, to routinely set a BA, so it is second nature to them?

My solution is this, once the the OP sets a BA to their question the OP will automatically receive a higher ranking along side their giffgaff username. There would be a cap on how many improved ranks in a month, any OP would
be allowed to gain, perhaps five ranks at most. This idea would not cost giffgaff a penny it would merely be a fast-track to improving your rank, at the same time rewarding the BA who would benefit by potentially receiving extra payback and freeing up Educator's time,, for their
other roles including their encouragement of newcomers to join in and contribute to the community.

Data rollover

Status: New Idea
by tomhaigh93 on ‎10-05-2015 11:49
If you have unused data from one month, it rolls
Over to the next month and adds to your new data for that month. After that month it expires and the excess data from that month rolls over.

4G trial bag with bigger allowance

Status: Implemented
by bluemoonbaz ‎07-06-2014 10:19 - edited ‎07-06-2014 10:23

Good morning

As I opted for the 4G trial goody bag I feel the 1 g allowance available to test the service is woefully inadequate .

We need around 4g to be able to fully test the service and then report back our finding to giffgaff.

If giffgaff carry on with only 1g trial bags the feedback will be not be a  true test as members cannot fully use the service due  to the  limitations in data available and thus the feeback will be of little use to giffgaff.

 

I understand giffgaff may have set plans in mind for full rollout but to test the service with only 1g is impossibly hard ..as just doing speed test eats the data so if you agree please support this idea

Status: Implemented

[10th Feb 2015]: This idea has been set to 'Implemented'. 

 

Hi folks,

 

We've set this idea to Implemented because between November and January we did offer several 4G goodybags at a lower cost for members to test out the service at the same price as a 3G goodybag. While this wasn't strictly part of the 4G Trial this did also offer us very valuable insight into usage on larger goodybags, so it served a very similar purpose. 

 

Thanks for supporting the idea. We appreciate it.

Allow goodybags to recur from credit

Status: We’re Looking Into It
by ski_31 ‎25-04-2014 20:50 - edited ‎08-05-2014 22:04

Hi all Smiley Very Happy

 

I did some searching to see if this idea has been submitted before and I couldn't find anything. Please forgive me if my searching wasn't thorough enough and there has been this idea before.

 

The idea

 

 The recurring goodybag feature is great because it gives people a feeling that you would have with a contract - without the boundaries. However, you can only recur a goodybag from a credit/debit card and I (and I'm sure many others) think that it's time to allow goodybags to recur from airtime credit.

 

Implementation

 

This shouldn't be hard to implement is there anything that I have missed that makes this not possible?

 

Benefits

Here are some benefits of this idea being implemented:

  • Some people (like myself) will never use a credit/debit card on giffgaff for different reasons and to have the possibility of having a goodybag recur from airtime credit will make the usage of goodybag bundles so much easier.
  • People will get a real good feeling of being able to directly use their payback points that they worked hard to earn over the course of the 6 month period as money for goodybags.
  • It will save people the trouble of logging into their giffgaff account monthly just to activate a goodybag that is the same every time.

Hope you like this idea and if you do please kudos and comment to support. I know that a lot of you don't use airtime credit for goodybags but this is honestly something that is missing from giffgaff and really needs to be implemented.

 

COME ON GIFFGAFF LET US RECUR GOODYBAGS FROM AIRTIME CREDIT! Robot Very Happy

 

Cheers,

Sami Smiley Happy

 

Edit: Including one of  my comments below in the idea post because I think it is a valid thing to put in:

 

"

Not really @hasan249 the recurring goodybag feature is great many people use it and it is of course optional Smiley Happy

 

If goodybags can be recurred from credit/debit card payment then they should be able to be recurred from airtime credit, I am honestly quite surprised that this is not a possibility at the moment and if there is a valid reason why this cannot happen then I would like to be educated about it Smiley Happy

 

Of course if there is not enough credit left to purchase another goodybag in the month that follows then a goodybag won't be purchased, and maybe giffgaff can send a reminder to people to top-up if their balance is low so they can continue to enjoy the bundle in giffgaff goodybags Smiley Happy

"

Status: We’re Looking Into It

[10th Feb 2015]: This idea has been set to 'We're Looking Into It'. 

 

Thanks for supporting this idea. It's really good to see ideas with so many kudos. Automatically recurring a goodybag from credit has both technical considerations and potential problems with members eventually having zero credit. It's an exciting idea, so it's still on our radar, and we'll let you know if we start work on it.

 

Thanks again

As we can all see, a lot of people are unhappy about the current situation with data on goodybags being reduced, in particular the £12 goodybag losing unlimited data, and in all liklihood, feel that 3GB is not good enough.

 

I'm sure that the most unhappy people are similar to myself, people who prioritise data over minutes and texts.

For this reason, I suggest an alternative £12 goodybag, with reduced minutes from "Option 1" (which increased minutes to 500)

 

I propose a £12 goodybag option where:

Data: Unlimited Data remains (At the very least gives a 5GB allowance)

Texts: Unlimited

Minutes: 200/300

 

giffgaff needs to realise that not all customers require excessive minutes and as this referendum is showing, prefer data instead.

 

Please Kudos this idea if you prioritise data over minutes Smiley Happy

Status: Not For Us

[11th Feb 2015]: This idea has been set to 'Not For Us'

 

Hi folks, thanks for submitting this idea - it's great to see how much members are interested in improving our goodybag offerings. Unfortunately this particular idea isn't something we can implement - having another £12 goodybag would complicate what's currently on offer which we've seen has a negative impact on the satisfaction of members using the site, as well as increases the risk of members accidentally choosing the wrong goodybag. Beyond this, our existing goodybags give as much data as we can without negatively impacting the network at this moment in time. Thanks again for submitting and all the great support it's received, we'd be looking forward to your next lightbulb moment.

PAYBACK ON BIRTHDAY!

Status: New Idea
by dannykhann13 on ‎14-05-2015 20:33
Give us like 1500 points on our birthday Smiley Happy

I've just joined Giffgaff.

I have absolutely no signal when at home. We live in a fairly narrow valley and so expected this - none of the networks have a signal here. If we go up either side of the valley by a few hundred metres we get a signal.

 

On our EE account we have a "signal box" which provides us with a local 3G signal via our broadband.

 

Has giffgaff negotiated anything similar yet? I know O2 have a similar device - their "boost box".

Giffgaff seen to be lagging behind with this now as this technology (femtocell) is now widely used by EE, O2 and Vodafone for their domestic (not just business) customers.

 

I'm sure many giffgaff customers would benefit and would be prepared to purchase such a device if it were available.

 

Thanks for reading!

 

Mike

Like many others I enjoy sharing pics with the community and understand why there is a 333k limit for the pic size, trouble is that even on the lowest settings my phones camera comes up at around 500k so of no use until i convert them using a seperate program. A pain when I am out and about.

Have a word with Lithium to see if you can incorporate software like Facebook do that reduces file sizes automatically, saves us having to waste time doing it Smiley Happy

Change Your Username!

Status: New Idea
by dannykhann13 ‎04-05-2015 13:44 - edited ‎08-05-2015 21:05
Giffgaff should offer members that have been active participants of the giffgaff community for 6-12+ months the option to request a username change.

This is because some members may not be happy with their current ones so it would be nice if you could offer the option for people to request a one off username change if they are not happy as when they join it may be random and they may later not like it. Smiley Happy


KUDOS IF U AGREE

No 'expiry date' on gigabags

Status: New Idea
by theoriginalgiff on ‎06-11-2014 16:25
Hello,

I'm new to both giffgaff and the whole message board/forum thing, so forgive me if this has been covered already, but I'd like to suggest that - as with airtime credit for calls and texts - why not scrap the expiry time on the gigabags? Why not work it so that the gigabag lasts until the user has used up all of their data allowance, rather than simply expiring after a month?
This would be helpful to lighter data users, who might take 2/3 months to use-up their allowance.

If you like the sound of this, why not get on-board!

Thanks Smiley Happy

I've seen a lot of errors on the giffgaff community where members try to add a gigabag onto their account when theyve run out of data in their current goodybag but they end up doing an early repurchase so their goodybag allowance is removed (they aren't so chuffed about that either).

 

My idea is to make gigabags supplementary to goodybags so that both bundles can be active at the same time. This will also enable high data users or those who want to tether to use this option as they find that they get blocked for tethering on unlimited data goodybags. Sounds like it needs quite a bit of work to put into action but considering the benefits it may have for members I think it's definitely one worth considering. 

 

All the best guys Smiley Happy

 

Don't forget to Kudos this if you think it's a good idea