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I've seen a lot of errors on the giffgaff community where members try to add a gigabag onto their account when theyve run out of data in their current goodybag but they end up doing an early repurchase so their goodybag allowance is removed (they aren't so chuffed about that either).

 

My idea is to make gigabags supplementary to goodybags so that both bundles can be active at the same time. This will also enable high data users or those who want to tether to use this option as they find that they get blocked for tethering on unlimited data goodybags. Sounds like it needs quite a bit of work to put into action but considering the benefits it may have for members I think it's definitely one worth considering. 

 

All the best guys Smiley Happy

 

Don't forget to Kudos this if you think it's a good idea

Like many others I enjoy sharing pics with the community and understand why there is a 333k limit for the pic size, trouble is that even on the lowest settings my phones camera comes up at around 500k so of no use until i convert them using a seperate program. A pain when I am out and about.

Have a word with Lithium to see if you can incorporate software like Facebook do that reduces file sizes automatically, saves us having to waste time doing it Smiley Happy

giffgaff should offer a mobile phone insurance policy

Status: New Idea
by lpwilliams ‎14-05-2015 19:19 - edited ‎14-05-2015 19:20

giffgaff have been selling phones for some time now.

Success?  Yes.

 

giffgaff have joined forces with ratesetter to offer mobile phone loans.

Success?  I think it is, for those who want it

 

giffgaff have continued the link with ratesetter to offer loans for things other than mobile phones.

Success?  I think it could be, for those who want/need it

 

I propose giffgaff now consider offering mobile phone insurance policies for members to insure their phones - acting as a broker, as they are with ratesetter for loans.

 

This way, giffgaff generates more profit, which can be re-invested into the network, to enhance everybody's experience.  Members can take out insurance on their phones if they so wish.

 

Success?  What do you think?  Comments please?

 

Call information

Status: New Idea
by marinaallen on ‎06-02-2015 13:36

Why do you not make customer call and text history detail available on the internet?

 

By expecting customers to write to you (enclosing £10) is totally alien to the GiffGaff principle of internet-only.  This allows customers to verify that they've been correctly charged and is open and transparent.

 

Your policy really surprises me.

 

No 'expiry date' on gigabags

Status: New Idea
by theoriginalgiff on ‎06-11-2014 16:25
Hello,

I'm new to both giffgaff and the whole message board/forum thing, so forgive me if this has been covered already, but I'd like to suggest that - as with airtime credit for calls and texts - why not scrap the expiry time on the gigabags? Why not work it so that the gigabag lasts until the user has used up all of their data allowance, rather than simply expiring after a month?
This would be helpful to lighter data users, who might take 2/3 months to use-up their allowance.

If you like the sound of this, why not get on-board!

Thanks Smiley Happy
Ok so this should be an easy one to implement and quite worthwhile too. Today I helped a new GG user register and activate the new SIM card. From memory, on the very first page it asks for the name, with a pretty stern warning to think carefully as this cannot be changed in the future!

Even though I'm a seasoned giffgaffer, it was not immediately obvious to either of us whether it was expecting the inputting of the users real name, or a made up username.

So as it could not be changed later, we decided to play safe and enter her real full name. Only then did it become fairly clear that it must be the latter required as it threw an error due to us entering forename and family name separated by a space. Spaces are not allowed in that entry, so it would not accept the input.

So we changed the entry to a single word username, which was accepted. As we progressed through the subsequent pages it then did ask for real name and address etc. So it all becomes clear, though somewhat after the event.

My idea is to simply add some more guidance text to that pretty bare first page of registration to take away the doubt. It should explain precisely what it is expecting ie a one piece made up user id/login name and password. It should also advise that this username will be subsequently publicly visible on any future community discussion posts etc. it could also advise that real full name etc. will be entered on subsequent pages of the process but that will not be published anywhere.

It just needs a bit more detailed help text on that early sim activation/registration page so that the GG user experience at this very early stage is improved. There should be no need to find out by trial and error just what input it requires.

Hope that's clear, it's tricky to explain here but I think anyone who has gone through that process recently will know what I'm alluding to.

Please kudos top left if you agree with this simple idea proposal.

Thank you.

Pick and Mix

Status: New Idea
by edwardlittle on ‎16-04-2015 11:41
Why not have pick and mix goodybags? At the moment you have to choose a goodybag that most closely matches your requirements but may not match them completely. So I suggest that all the various items are priced individually, allowing members to choose what they want and get charged accordingly. So, for example, you could choose 500 minutes with 2 Gb of data or 200 minutes and 2 Gb of data, with each being at a set price. No mobile phone company does this so GiffGaff could lead the way!
At carphonewarehouse you can do payg upgrade
EE tmobile orange vodafone others allows their members to upgrade
So my idea is
Giffgaff should allow us to do payg upgrade with carphonewarehouse or giffgaff it's self (like 20% off on selected phones basic ones mostly)

be more clear!

Status: New Idea
by bmw4175 on ‎24-03-2015 16:44

Just a quick one Smiley Happy

So when you click onto a banner to order a sim card it says a few things about giffgaff but I've just noticed that it says this :

''Free calls & texts to giffgaff numbers

Keep in touch with your friends for free with unlimited calls & texts to giffgaff numbers.''

But no where on this page does it explain that you have to top up or buy a goodybag every 3 months to get these free allowances which could be very misleading to people that don't already know this!

So I propose that giffgaff include this information on this page even if they just add an asterisk (*) with small print at the bottom of the page explaining about the 3 month top up rule.

This should be there in the interest of fairness and it's very easy and free to implement! 

So if you agree that giffgaff should point this out then click the kudos button to show your support. 

Thanks Smiley Happy

 

Extra March payback should be available to all members

Status: New Idea
by bluemoonbaz ‎02-03-2015 13:55 - edited ‎17-03-2015 10:11

Giffgaff have come with another great promotional idea to get more members and I commend giffgaff for this as we all want a bigger better giffgaff.

 

But I don't agree with only a selected group of members getting the chance to earn this bonus.

 

I have always been against schemes that only offer partial community inclusion including the sims exclusion club and I just think we should be including everyone 

 

 a time when giffgaff have removed the excellent unlimited data offers and the continued problems with data speeeds and traffic management I would be giving this offer to all the members to generate as many members as possible .

 

 

 

Saying it's not affordable is a poor excuse when the members who received this offer can bring as members as they like so it's not limited to save £££.and the Sr deal So no reason not to offer it to all the members

 

 

We are a community and as such should not be giving some members this opportunity and not others

 

 

 

If you agree please indicate by kudos of this idea 

 

 

 

 

 

 

 

 ***********************👇

Here the promotion

 

March Double Payback offer - connect your friends

 

clairekav 

 

handy giff-staffer

 

Feb 27

 

Exclusive offer: Earn double payback for connecting your friends during March

 

 

If you’ve been included in this offer – you’ll get £10 Payback for every friend you bring on board to giffgaff during the month of March 2015.

 

 We'll be contacting members Sunday/Monday - you'll be included in this offer if you have recevied an email/ text or message in yourMessages in My giffgaff (emails sending Sunday/Monday - newsfeed/message in My giffgaff on Monday).

 

giffgaff rewards members for helping grow giffgaff, by connecting their friends and family. In return for connecting a friend - giffgaff gives members £5 Payback and the friend gets £5 credit when they join.

 

 

During the month of March, as a special treat - you'll get the regular £5 Payback plus a bonus £5 Payback = £10 Payback for every friend you bring on in March.

http://community.giffgaff.com/t5/Announcements/March-Double-Payback-offer-connect-your-friends/td-p/...

Data free goodybag

Status: New Idea
by claw on ‎07-03-2015 00:10

Right this isnt to ruffle anyones feathers. However it's fair to say that people are having a less than great experience when it comes to their data experience.

 

Currently we're paying for allowances that include data. And sure, many of us (including myself) pay for this accepting that its how it works, packages. Its an industry standard.

 

I propose the offer of data free goodybags. An example would be as follows:

 

£10 Goodybag

 

500 mins, Unltd texts, 1GB Data

 

OR

 

750/1000 mins, Unltd texts and NO DATA.

 

What would this achieve?

 

1. Non data users would finally have the option to avoid the data charge. Many are heavier minutes users so they'd benefit from this change (and it would probably be cheaper to provide.)

 

2. Data users currently affected by poor service could opt for this as they are not getting a service they want anyway, or even a usable service in many cases.

 

3. giffgaffs data service would get some relief, less data use means less congestion. Better service for data users.

 

This could certainly be a temporary solution to the current problem while long term solutions are found.

 

Please don't simply say "it's been suggested before" theres never been a better reason to do this, it has the potential to benefit most if not all members, and giffgaff itself.

Ability to cancel goodybags

Status: New Idea
by littlemisszoe on ‎19-02-2015 15:41

Hi,

 

I've noticed a few people posting about buying the wrong goodybag/gigabag recently and giffgaff won't refund them.

 

I think that giffgaff should offer a refund if the goodybag/gigabag has not been used, and is less than 24 hours old.

So, if someone accidently purchased the wrong one, they can email an agent straight away and receive a refund if they haven't used the goodybag. 

Sim Packaging / advertising

Status: New Idea
by talisker35 ‎26-02-2015 13:39 - edited ‎31-03-2015 10:15

Hi all,

 

Its fairly basic, so im sure you will get the idea without me explaining it.

 

The idea:

New packaging for sim cards as well as providing a means to advertise giffgaff sims & tariffs. This will provide some basic information for any new members as well as provide a means for members to advertise / recruit members to giffgaff (simply add a few tabs to the packaging to make it into a desktop display stand)

 

Hope you like it.

 

Example 1.jpg

 

New Packaging 2.jpg

Advertising rev2.jpg

(example desktop display stand)

 

Edits

27/02/15 to include further updates (all prices subject to change message & giffgaff run on the o2 network)

28/02/15 to include E4 sponsorship logo & text as suggested.

03/03/15 to replace £18 offer goodybag with £20 goodybag (offer ends 1/4/15)

31/03/15 to include info on giffgaff-giffgaff free calls / texts.

Reserve goodybags and airtime credit

Status: New Idea
by essie112mm on ‎24-05-2015 21:13

About a week ago I posted this idea on Contribute . With the website going down today and members unable to top up and feeling angry, frustrated and let down, now seems an opportune moment to post it here for your consideration.

 

Problem :

For various reasons, it can sometimes be impossible to top up. For example, a website issue might be responsible and like today affect many members. Or it might be an isolated problem which affects only one member, such as inability to redeem a voucher or top up using a card. Whatever the cause, this is a problem which crops up daily on the Help forum and causes delay, leading to frustration and loss of service while the problem is resolved, not to mention loss of confidence in giffgaff as a network. It can also result in loss of one’s credit  balance .  Members don’t always know this has happened until suddenly their device stops working and they discover that their recurring goodybag failed and credit has disappeared because they’ve unknowingly bought services at PAYG rates. If a failed card transaction is the issue an agent will usually have to be contacted, which might result in a delay lasting up to 24 hours before the problem is solved. Meanwhile, the member is left without service or has to top up with a voucher to buy a goodybag. This could mean topping up with more than a cost of their goodybag. For example, a £7.50 goodybag means buying a £10 voucher, which isn’t always a satisfactory outcome.

 

Regarding vouchers, they are notoriously troublesome and if there is no apparent reason why one can’t be redeemed it means contacting an agent. This is no help whatsoever if it’s late in the evening, agents have stopped working and someone tells you the response time is up to 24 hours.  It isn’t always possible or convenient for a member to go out and buy a second voucher. 

Another example of how this idea would solve a problem is when a member has travelled abroad thinking they can use a goodybag. With no auto top-up enabled, and in a country where a card is refused by the website, a person would also find it difficult to top up unless there is a friend or family in the UK willing or able to top up their number altruistically or text a voucher code. Someone in hospital for a long time might also find the idea useful, as might anyone living in a remote area, or a parent wanting to ensure that their child is always able to make a call.

 

Idea :

As a solution to the problem outlined above I am proposing that giffgaff offer reserve goodybags and reserve credit My idea is that members should be able to purchase a reserve goodybag to keep dormant on their account which has no start or expiry date. This would be in addition to any live, queued or recurring goodybags. In effect, it would be a goodybag for emergencies. 

 

For credit, members would be able to top up and buy reserve airtime credit. To illustrate : if someone were to top up with a £10 voucher this could be added to their account as usual or banked as reserve credit. Or if a £15 voucher were bought £10 could be added to an account and £5 banked to reserve credit.

 

How might the idea work in practice ?

 

Reserve goodybags : these could be bought at any time and started at any point using existing rules for starting a goodybag early. So if a member couldn’t top up for any reason to buy a goodybag or their recurring goodybag failed they could simply text the word RESERVE to 43430 and activate the goodybag. This might be preferable to logging in to activate the bag as it could result in confusion about the difference between starting a new goodybag early and activating a reserve goodybag. It would also bypass problems such as the one today when the website is inaccessible.

 

Reserve credit :

 

Credit would still be added to an account in the usual way by dialling 43430 to redeem a voucher or online as now. To allocate an amount to be set aside as reserve credit a method similar to the existing one for buying a goodybag from airtime credit might be employed. To redeem the credit the word CREDIT would be texted to 43430. 

 

 

Reserve credit and goodybags would not extend free giffgaff calls and texts.

 

 As ever, all feedback is welcome. If you think my idea has any merit please support it. 

 

gg should provide a regular report to the community on the performance of the 3G and 4G data network

gg must know what level of data service they are providing based on the stress levels on their data servers so that data should already be available. A graph of "average network speed and latency vs time of day" would be useful for example. Data should be updated at least say once a week.

 

Why do we need this?

Mobile data can be really slow at times and congestion management and traffic shaping policies are being implemented but the benefits to users are not yet clear -  meanwhile members are complaining, reporting poor speedtest results, expressing discontent with a lack of information from gg, some even leaving gg.

 

The vacuum left by the lack of up-to-date performance status info is filled by posts of worst-case reports of slow data and even speculation that gg is willingly allowing the system to degrade.

 

Future Targets?

To make this idea work well, data performance should be stated against speed targets. We would all like to know where gg's data performance is heading - what speeds can we expect to get say in 1 month, 3 months, 6 months? I hope gg have a plan with some numbers, I think gg should consider sharing more of it with us, instead of letting users wonder for ourselves on a daily basis whether the network will perform adequately.

 

Do you think this would be a good idea? 

Ability to add credit of less than £10 to top up your airtime balance.

 

Why?  - I have just been subject to a premium text message scam, where I got charged £5 to receive a text from some company I have never had contact with.

I am now left with £9 credit that they can continue to plunder. Since I cant withdraw the credit, there should be the ability to top up my credit to a round £10, so I can purchase a queued GBag.

Another instance where this is useful, is on my childrens account where they have a GBag, but I dont want them to have credit, in case it is accidently used roaming on holiday, or with premium services.

I once put £10 credit on, then immediately tried to convert it to a GBag, but it had dropped to £9.93 - totally useless, when I always buy a £10 GBag on the account!

Pick and Mix Goodybags

Status: New Idea
by james2mid on ‎09-01-2015 22:47
I think it would be a really good idea for Giffgaff to do a sort of pick and mix Goodybags so you can pick how many minutes, texts, and Internet you need each month.

So for example, I'm on the £15 4G Goodybag which gives me 3GB of 4G data, which is really nice; the only problem with this is that i have 500 minutes and unlimited texts which I never use. In a month, I'll use at most 50 minutes and around 200 texts (I iMessage mostly) which means that quite a lot of that £15 is wasted. As you can probably guess, this Goodybags for me is only because of the large amount of fast internet it allows for.

Obviously it's okay for Giffgaff because they get more money, but it the sake of their customers, implementing something like this would be fantastic and perhaps being in a load of new customers.

I logged into giffgaff this morning (6th May 2015) to find the house style of the website had changed almost beyond recognition. The fonts are ghastly and angular, while pictures and banners have been piled on top of each other, rendering it:

  • very difficult on the eye (too many bright colours);
  • difficult to find objects that are under other objects, especially hyperlinks in the dashboard, which appears to have been almost entirely obscured by new banners;
  • incredibly time-consuming to load each page, even on a home broadband connection (I dread to imagine how bad it must be for public wifi/mobile connections), because the pictures are so large — this got so frustrating that I used the Firefox add-on AdBlockPlus to block most .jpg and .png images from loading.

 

I, therefore, petition giffgaff to restore the house style that was in effect prior to 6th May, since it is much more user-friendly, easier to navigate, easier to read, and less bandwidth-guzzling.

I propose a much cheaper gigabag with substantially less data than the current ones or potentialy similarly priced gigabags that last for much longer. Possibly 3 or 6 months. The idea is for them to be a solution for independent machine to machine devices.

 

Some background...

There is this thing being talked about called the 'internet of things', it's proper name is machine to machine, or M2M for short and it's an IP based system for connecting things to the internet or networks. Currently and over the next year there'll be a lot of these things being made, soime by large companies and some by people in garages. This is a video from a current Kickstarter campaign from spark.io, some other companies such as GPS chipset manufacturer ublox have products out now too

http://www.u-blox.com/en/wireless-modules.html

 

 

Things like the Raspberry Pi and Arduino have really taken off in a big way and enabled many people to engage in home made electronics, both hardware and software. M2M is the next logical progression of that and is guaranteed to be a big deal but currently mobile data plan wise there's nothing for customers that don't have a dedicated financial team to organise enterprise contracts. The big three networks already have wholesale enterprise M2M solutions for large scale companies (and lots of info on M2M)

 

http://m2m.vodafone.com/

http://www.o2.co.uk/enterprise/services/m2m

http://wholesale.three.co.uk/

 

That is the background in a nutshell.

 

The proposal?

To be the first UK no contract MVNO to offer something for independent and small scale M2M makers and users. There is literally nothing like this currently on the UK market.

 

Why so little data?

Internet connected M2M devices don't use much data and nor do they necesarrily need a constant connection. They send bytes of data (tiny, tiny, tiny, tiny amounts), it'll just be something like a line of code or a geolocation, quite literally just a few bytes of data. There's no need for a gigabag with 500mb because approximately 499.9999.........mb would be left unused each month. A far smaller gigabag or one that lasts a helluva lot longer would tempt a lot of people...I say a lot but that's relative.

 

Is it right for giffgaff and why not use PAYG

PAYG is good but has odd pricing and isn't really for that. A product line that is geared specifically towards M"M and the internet of things is both enabling, simple to understand and sends a great brand message that giffgaff are a forward thinking company concerned with morte than mere mobile phones. It says 'this is the future and we want to get in on the ground floor'. (apologies if that sounds hyperbolic, I feel dirty having just written that).

 

I am by no means an expert in M2M, what the data needs are or what specifically would make an enticing plan but flexible data costs starting RIDICULOUSLY LOW and with as little maintenance as possible sounds good to me.

 

Disadvantages

Honestly? Not gonna be a big seller or make a whole lot of money but it won't lose money. The amount of people doing this on a scale that would need an cheap MVNO are are going to be extremely low buit are only going to grow.

 

Advantages

Getting in super early and offering something before there is even a demand for it. Brand wise it's a huge differentiator and opens up giffgaff to hardcore technical enthusiasts. And you can have a page on the website about the internet of things and how giffgaff are an MVNO with ambitions to facilitate that.

Five year bonus

Status: New Idea
by dangaff on ‎06-02-2015 16:22

So, when you've been with giffgaff for 5 years, mark this with a bonus as a special thank you. Airtime credit or free goodybag.  Reward customer loyalty, improve customer retention and satisfaction - it's good for business.