Archive: Service Updates

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former giff-staffer
david_m
Posts: 915
Registered: ‎25-02-2011

Re: Ask an Agent Issue: Educator Update (Online)

Hi Guy's

 

We have noticed some members are still experiencing this issue. We are currently investigating this and hope to have an update soon.

 

In the mean time if you are experiencing this issue please contact one of the Educators who will then raise a case on your behalf.

 

Thank you

 

David

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newcomer
wombleydude
Posts: 6
Registered: ‎25-07-2011

Re: Ask an Agent Issue: Educator Update (Online)

[ Edited ]

Hi
I only joined this Saturday and am suffering this issue but I don't know how to "contact one of the Educators".
Thanks

 

Scratch that I just found out.

 

Thanks

as7861
Posts: 16,521
Kudos: 3,541
Best Answers: 878
Registered: ‎09-09-2010

Re: Ask an Agent Issue: Educator Update (Online)

Hey,

 

I have contacted a educator for you

 

Don't worry.

 

You will see a 1 next to your inbox when you get reply from educator. Just click on the inbox and click the message from educator.

 

Thanks for your patience


jamesd2010
Posts: 7,301
Registered: ‎14-10-2010

Re: Ask an Agent Issue: Educator Update (Online)

[ Edited ]

wombleydude wrote:

Hi
I only joined this Saturday and am suffering this issue but I don't know how to "contact one of the Educators".
Thanks

 

Scratch that I just found out.

 

Thanks


(User solved issue)

newcomer
wombleydude
Posts: 6
Registered: ‎25-07-2011

Re: Ask an Agent Issue: Educator Update (Online)

Thanks

Of course at the moment I can't see my Inbox but hopefully that'll be sorted out and I'll see the message. :-)
jamesd2010
Posts: 7,301
Registered: ‎14-10-2010

Re: Ask an Agent Issue: Educator Update (Online)


wombleydude wrote:
Thanks

Of course at the moment I can't see my Inbox but hopefully that'll be sorted out and I'll see the message. :-)

To see your inbox, see here: http://community.giffgaff.com/t5/notes/privatenotespage

newcomer
wombleydude
Posts: 6
Registered: ‎25-07-2011

Re: Ask an Agent Issue: Educator Update (Online)

Ah I've been there and posted a message to a friend and got a reply but I don't see any messages from Agents, which I should have done for two reasons: my number was transferred so I should have got a confirmation of when it was happening and I received an email to my personal address telling me there was a message from an Agent.

Thanks
jamesd2010
Posts: 7,301
Registered: ‎14-10-2010

Re: Ask an Agent Issue: Educator Update (Online)

jamesd2010
Posts: 7,301
Registered: ‎14-10-2010

Ask an Agent Issue: Educator Update (Online)

Update 26/07/2011 4:30pm:

 

Users still experiencing problems should contact an Educator, Or David. However David will be offline soon, so it's best to contact the online educator/s below:

 

giffgaff Educator hazel22- giffgaff Educator Click here to send Hazel22 a Private Message

Online Status: Online

(Checked 26/07/11 @ 4:30pm)

giffgaff Educator the_joseph- giffgaff Educator Click here to send the_joseph a Private Message

Online Status: Offline

(Checked 26/07/11 @ 4:30pm)

giffgaff Educator tobias_b- giffgaff Educator Click here to send tobias_b a Private Message

Online Status: Online

(Checked 26/07/11 @ 4:30pm)

giffgaff Educator zobia22- giffgaff Educator Click here to send Zobia22 a Private Message

Online Status: Offline

(Checked 26/07/11 @ 4:30pm)

Community Coordinator david_m- Coordinator Click here to send David_m a Private Message

Online Status: Offline*

(Checked 26/07/11 @ 4:30pm)

jamesd2010
Posts: 7,301
Registered: ‎14-10-2010

Ask an Agent Issue: Educator Update (Online)

Update 26/07/2011 18:20pm:

 

Users still experiencing problems should contact the online educator below:

 

giffgaff Educator hazel22- giffgaff Educator Click here to send Hazel22 a Private Message

Online Status: Online

(Checked 26/07/11 @ 18:20pm)

giffgaff Educator the_joseph- giffgaff Educator Click here to send the_joseph a Private Message

Online Status: Offline

(Checked 26/07/11 @ 18:20pm)
giffgaff Educator tobias_b- giffgaff Educator Click here to send tobias_b a Private Message

Online Status: Offline

(Checked 26/07/11 @ 18:20pm)

giffgaff Educator zobia22- giffgaff Educator Click here to send Zobia22 a Private Message

Online Status: Offline

(Checked 26/07/11 @ 18:20pm)

Community Coordinator david_m- Coordinator Click here to send David_m a Private Message

Online Status: Offline

(Checked 26/07/11 @ 18:20pm)

 

Hazel22 is online until 11pm tonight