on 13-03-2012 10:06
I've had 'No Service' since about 12.30pm 12/03/2012 in various locations of West London where O2 signal is good.
No response from agents.
Third issue in 6 weeks of GiffGaff use, terrible service, time to go but need a working service to receive my PAC.
on 13-03-2012 10:06
i too have come across from o2, in two months have had four problems and one of which is the loss of service and sim registration failed, this in my opinion is not acceptable as i need my phone for schools to get in touch with me and of course emergency calls from family, i am really hacked off, really considering switching back to o2 because i didnt have any hassle and yes giff gaff runs on the same network but cannot give the care and support some members are facing at present
I have also have no service since yesterday afternoon and haven't heard back from an agent yet either but thats hardly suppressing as i bet they have a lot of people to respond too. My partner and a colleague i sit next too at work are on GG and have no problems.
Purely out of curiosity I wonder if there is any common denominator here?
I don't think its location from what i have read but for completeness i'm in london.
I joined in Dec 2011.
I was previously an O2 customer.
I was effected by the port in problems in jan (lost service for a week)
on 13-03-2012 10:12
This is now being investigated by our technical teams. We have collated and sent through enough affected members to investigate this fully. Those affected who haven't raised a case, please refrain from doing so for now until we provide further information.
on 13-03-2012 10:13
on 13-03-2012 10:23
on 13-03-2012 10:30
Are you already effected? If you aren't i don't think coming to london will change that. I see two people on GG everyday and they are both ok. I have read on other threads about this that people are being effected all over the UK so i don't think its just a london thing. But i dont have all the info so i could be wrong.
I don't believe in random events like this, i think its more likely there is a connection. If there is or isn't i doubt its something that we can effect just something that could be useful for diagnosis.
on 13-03-2012 10:39
Add me to the list - no service since 12/03/2012 1800, London. No response to my enquiry from yesterday.
Having spent Christmas & New Year with no service due to the porting disaster, then experiencing the usual stuff like goody bags / top-ups not working properly, money being removed from the account etc., this is the proverbial straw.
Amusingly, when I left O2 they offered effectively the same price as GG but I said 'I'd like to give GG a go'. The retentions agent said 'but the customer service with GG won't be as good' - I laughed and said 'who needs customer service with mobiles, they just work all the time'. How wrong was I?
on 13-03-2012 10:56