Archive: Service Updates

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zobia22
Posts: 12,879
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Registered: ‎04-04-2011

[Resolved] Activations, top ups and goodybags issue [08/12/2012]

[ Edited ]

Update 23.00

 


Hi All, 

 

All activations are queued and the issue has been resolved.

 

 

Thanks,

 

Anthony C

 

 

 

Update 21:58

 


Hi All, 

 

Our tech team are in the penultimate stage of resolving this issue and we expect the process to be complete at some point tomorrow. We will update you on ETA as soon as we know more.

 

 

Thanks,

 

Anthony C

 

 

Update 21:05

 


Hi All, 

 

Our tech team are still working on the final batch of activations and we hope to have this resolved as soon as possible.

 

Thanks,

 

Anthony C

 

Update 18.35

 


Hi All, 

 

Our tech team are now investigating the final set of activations and we hope to have this matter resolved as quickly as possible. 

 

Many thanks to all of you for your patience whilst this matter is being dealt with.

 

Kind regards,

 

Anthony C

 

Good Evening, 

 

This issue has now been resolved, we kept the thread open whilst we have been experiencing site difficulties in case there was an impact, but we can now confirm that the fix was successful, 

 

Thank you for your patience, 

 

Kind regards, 

Hazel. 

-----------------------------------------------------------------------------

 

Hi guys,

 

we've noticed members are not abe to top up, purchase a goodybag, or their activations are stuck in progress. We are currently investigating this, so please do not raise a case with the agents.

 

As soon as we have any more information, we will update this thread.

 

Thanks,

Zobia

 

Spoiler

Update: 12:35

 

Hi guys,

 

just to let you know, we are still investigating this issue.

 

At the moment, we have no time frame on when this will be fixed. Once we have, we will update this thread to let you guys know.

 

Thanks,

Zobia. 

 

 

Update: 15:27

 

Hey giffgaffers,

 

I can see that these issues must be frustrating for those of you affected. Just so you know our tech team are doing all that they can to work on fixing the issue. When there is any new information we will let you know of it straight away. Thanks for your patience whilst we deal with this.

Ayla.

 

 

Update: 17:19

 

Hello,

Just to let you know - we are still working on this issue. I will keep this thread updated with progress as possible.

Thank you again for your patience,

Ayla.

 

 

Update: 17:36

 

Hello again,

The tech team are making good progress in restoring services, I will let you know when there is a further update on this.

Thanks for sitting tight,

Ayla.

 

 

Update: 18:27

 

Hey guys,

Thanks for your patience today. We are still working on a resolution for these issues. As soon as there is an update with this I will let you all know.

Thanks again,

Ayla

 

Update: 19:11

 

Hello,

We have now completed all of the work that we can to get these services back up and running. However topping up, activating or adding a goodybag, will be unavailable through the website until we resolve the issue detailed in the thread here.

Thanks once again for your patience :smileyhappy:

Ayla.

 

Update 11:51

 

Hey Guys, 

 

I have unrsolved this thread as there are still a few of you waiting for top-ups/goodybags/activations to go through. The tech team have done some work to make sure these these go through quicker. I will keep you posted with the updates.

 

Any new requests since midnight will go through fine. 

 

Best wishes, 

Francesca 

 

Update 13:34

 

Hey Guys, 

Just to let you know the tech team are still working on the activations and top-ups that are still left to go through. We will update you as soon as there are any further updates. 


Best wishes,
Francesca

 

Update 16:33

 

Hey all, 

 

Still a few more cases to go through the tech team are still working hard to speed this up for you. Will get back to you with anything new as soon as it comes in.

 

All the best, 

Francesca 

 

Search & Content Marketing Executive (Former Community Educator)

bonusball
Posts: 32,675
Registered: ‎11-08-2011

Re: Goodybag and topping up Issue [08/12/2012]

Thank you for update.

cutcopy85
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Registered: ‎29-07-2011

Re: Goodybag and topping up Issue [08/12/2012]

Oh look, another issue so soon after the last one.
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kbates
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Registered: ‎18-05-2012

Re: Goodybag and topping up Issue [08/12/2012]

Great post :smileyhappy:
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ajenno
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Registered: ‎08-12-2011

Re: Goodybag and topping up Issue [08/12/2012]

Thanks for the update
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chrisroberts21
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Re: Goodybag and topping up Issue [08/12/2012]

Thanks for confirming this ....
motivator
im_mandi
Posts: 3,790
Registered: ‎31-05-2012

Re: Activations, top ups and goodybags issue [08/12/2012]

thank you
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maca1977
Posts: 11
Registered: ‎29-03-2012

Re: Activations, top ups and goodybags issue [08/12/2012]

My voucher said successful but not got the credit sort it giffgaff
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sheefy
Posts: 122
Registered: ‎29-11-2012

Re: Activations, top ups and goodybags issue [08/12/2012]

Cheers for the honesty!
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sheepeatingtaz
Posts: 15
Registered: ‎19-07-2012

Re: Activations, top ups and goodybags issue [08/12/2012]

Thanks for the Announcement, my SIM arrived this morning, and my Nexus 4 last night - am eager to get things up and running and start porting my number!

 

Any idea on an ETA? Can I activate over the phone instead?