on 08-12-2012 16:40 - last edited on 09-12-2012 11:39 by francesca_
Update - 11:33
The site issue has now been resolved.
I am aware that some of you are still waiting for top-ups/goodybags/activations to go through this morning, I have unresolved the Activations, top ups and goodybags issue while they are being pushed through.
Will keep you updated in there.
We've noticed that currently there is an issue where members cannot log in to our website. We are currently working on the issue and hope to have it resolved as soon as possible. I will update this thread as soon as I have some new information for you.
Update - 17:15
There is also an issue with the main giffgaff website. We are looking into this issue and will update this thread with progress when possible.
Thank you for your patience,
Update - 18:32
Thanks for being super patient. We are currently looking into this issue and will let you know of any updates on our progress.
Update - 19:20
It looks like we have a possible fix for this issue. When there is an update on this I will let you know - we hope to have the site back up and running as soon as we can.
We are still working on a fix for this issue. Thanks for being patient whilst we get this issue sorted out.
We are very much still workng on the fix. I will continue to keep this thread updated with the latest information regarding the issue.
Thank you for being lovely and patient,
The fix for this issue has been applied and the issue is currently partly resolved. The site will work fine for now, although it may be a bit slow, while we work on bringing things up to full speed. We are also aware of some issues with the iPhone app that may be related. The tech team will be working on this throughout the night and the next update will come in the morning.
Thanks for being wonderfully patient,
The iPhone App is now back up and running, the tech team are still working on the fix on the site issues so I will update the thread as soon as any further information is available.
on 08-12-2012 17:04
Teenage Daughter abroad auto top up, cc, voucher all fail, GG unreliable... Please sort this out!!
Do you also have a giffgaff phone? If so, dial #31#43430 and enter her number when prompted.
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on 08-12-2012 17:21