giffgaff Blog

91% of you voted that you have received a SPAM text at least once...

by daisyw on ‎26-04-2012 12:00 - last edited on ‎14-11-2012 13:31 by handy giff-staffer victoriatagg

I was prompted by a BBC online article last month which stated that Government officials have now started carrying out raids on premises where they think SPAM texts are being sent from- click here to read more. It is clearly becoming something that is being clamped down on which is fantabulous news as SPAM texts are not only a minor irritation but also a menace that catches out even the savviest of mobile users. To help you avoid being targeted, I wanted to find out more and gain a better understanding of your feelings on spam. 

 

Here's the reassuring part: giffgaff DOES NOT SELL PERSONAL DATA. Ever. 

 

Remember SPAM is unsolicited; this does not include communications from a company that you have opted in to - for example, you may have entered into a competition, ticked a box to opt-in to marketing and found yourself targeted. Maybe you remember the days of the Crazy Frog ring tone? Shudder.

 

However, the illegal SPAM is where you guys are most affected. 91% of you have received a SPAM at least once and 26% of you had received one in the last week. By far, the majority of you expressed a real concern about your personal data being obtained.

 

Spammers target you randomly. They send the same message to thousands and thousands of numbers. How many spam text message do you think get sent per day?

A: 1,000,000?

B: 4,000,000?

C: 8,000,000?

Horrid, spammy companies depend on bots to generate these messages and then rely on the odd person to actually reply…

 

The silver lining is that - you shouldn’t feel frightened or victimised when you receive SPAM as the reality is that your number has fallen between a bot going about it’s job…for example:

07000000000 -> 07999999999

 

So, here are 5 great pointers of how to deal with SPAM. Prevention Is Better Than Cure :smileyhappy:

 

First, breathe….and trust that as a company, we abide by the Data Protection Act- you can read more about this here. This SPAM text is nothing to do with giffgaff - we promise. Data Protection protects you from receiving information that you didn’t give permission to receive. I recommend that in order to really cull the number of unsolicited texts you receive, you should:

 

  • Never reply. Some spammers use text messages to cleanse lists.
  • Opt-out of 3rd party marketing which will take you off these companies’ radars. You can do this by emailing a company and asking to be taken of their marketing system.
  • You have to actively manage your own personal data - this might sound obvious, but so many of us hand out our mobile numbers, DOB, post codes and so forth just to enter a competition or be sent further info on an intriguing product for example…
  • Thirdly, you can inform your network provider and they should help you - at giffgaff we provide a free number change for those dealing with harrassement. 
  • Complain to the Information Commissioner (ICO). All complaints will be investigated by the ICO. Offenders can be punished with fines....OOoo.

57% of you didn’t know that SPAM texting at illegal. But here at giffgaff HQ we do :smileyhappy: Oh yes, we have a whole fraud and security department who are dedicated to combating any spammers. We’re checking right round the clock to see if there are any members sending obscene amounts of messages a day with little or no replies. giffgaff proactively monitors text usage to protect you.

 

The 'emotion bit' re.SPAM messages: How you feel.

45% of people voted that they are ‘extremely concerned’ about their personal information being sold by their network operator

35% of people are 'extremely concerned' about being charged for receiving these SPAM messages

53% of people asked voted that they were 'extremely concerned' about their network operator illegally obtaining their personal data.

 

Each network has a different ‘spam report’ number that you will need to forward your spam texts to. Go on and take a look at this list of numbers below and pass on them on to friends and family so that we can do our bit to fight SPAM.

 

giffgaff, T Mobile, o2 and Orange

7726

 

   

Vodaphone

87726

Three

37726

 

WHERE DO YOU giffgaffers PLACE THE BLAME...?

65% of you stated that the government weren’t doing enough.

40% of you say that the Police aren’t responsible for this issue.

 

Always remember that giffgaff will NEVER sell on any personal information, and never ever will.

 

That’s all for now folks ;-) Thanks again for taking part in my survey. I hope my 5 pointers to avoid nasty SPAM will help you. 

Cheers,

Daisy :smileyhappy:

Comments
by billythekid on ‎26-04-2012 12:22

Great Blog, Very Very usful.

Did not now about the number to send to, very shoking stats.

Thanks again for the Tips!

by appledroid on ‎26-04-2012 12:22
I get a lot of spam texts
by khairul on ‎26-04-2012 12:23
What's the answer to the trivia? Those spoilers are a bit of a nightmare on mobile browsers...
by daisyw on ‎26-04-2012 12:56

Hi Khairul, the answer is a whopping 8 million SPAM texts get sent every day!! Crazy hey!?

by rong42 on ‎26-04-2012 12:59

the spoiler is working for me (as in there is nothing inside it) on the full site btw

 

good blog though

by marvel andy0 marvel ‎26-04-2012 14:51 - edited ‎26-04-2012 14:56

daisyw wrote:

 

  • Complain to the Information Commissioner (ICO). All complaints will be investigated by the ICO. Offenders can be punished with fines....OOoo.

 




I'm amused that the Information Commissioner Office is promoting publicity that they are doing something about this.

 

It's a dramatic change from the past. I reported a couple of such texts a couple of years ago to the network of the origination number, and Ofcom, and the Information Commissioner 

 

They all refused to take any interest or do anything about it.

 

It took some insistence by me to get a manager at the network customer services to actually make a note of it at all in case I made a complaint later that it appeared that one of their customers might be behaving illegally and outside their terms and conditions, or that if the actual sending was a third party service they ought to check how many their customer was receiving.

 

The Information Commissioner's office was the same. The person there explicitly accused me of wasting their time, and it took some insistence by me to get them to actually make some notes in case this sort of thing became more common, and mohjt be associated with phishing and identity fraud or sale of illicit personal information

 

Thus I suspect that for a long time they didn't have accurate statistics on the prevalence of this, and only got overcame their inertia rather later than they oight to have done.  

by marvel andy0 marvel ‎26-04-2012 15:11 - edited ‎26-04-2012 15:12

I've just found something which shows the Advertsing Standards Authority was rather faster off the mark in dealing with one company which may have been receiving leads from these chancers

 

http://www.asa.org.uk/ASA-action/Adjudications/2009/12/Generating-Leads-Solutions-Ltd/TF_ADJ_47800.a...

 

December 2009, that was. Why did it take the ICO so long to get moving?

by cheepnetwork on ‎26-04-2012 16:23

I think I receved one telling me I had won the lottery:smileysurprised:

witch was saying somthing as I don't even play:smileysad:

by adsb on ‎26-04-2012 17:34

I'm careful who I give my mobile number to, and I receive very few spam texts.

 

Of course, being careful doesn't stop the people who spam to random numbers.

 

by zoestabler on ‎26-04-2012 17:42

Hate to be the one to do this:

'57% of you didn’t know that SPAM texting at illegal.'

shouldn't that be 

'57% of you didn’t know that SPAM texting is illegal.'

:smileyhappy:

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