A £20 goodybag, giffgaff labs and much more revealed

A £20 goodybag, giffgaff labs and much more revealed

by vincent on ‎27-08-2010 14:40 - last edited on ‎22-11-2012 16:23 by handy giff-staffer victoriatagg

Hi all,

 

Gosh, there is so much to reveal in this blog post I hardly know where to start...

 

First of, as always a thank you to everyone for the fantastic feedback and support you continue to give giffgaff. It really is what makes giffgaff giffgaff.

 

We've always said that we want to keep things simple here at giffgaff and that is what we'll continue to try and do. That's also why we've initially said we did not want to add any more goodybags until we had seen how well they fared and to keep things simple.

 

Well, I can tell you goodybags have been extremely well received and on top of that we have been overwhelmed with great suggestions for implementing even more goodybags. Most notably a £20 goodybag to fill the gap between our brilliant £15 goodybag and our truly unlimited £35 goodybag. 

 

As always we have taken your feedback on board and can now reveal we are implementing a brand new £20 goodybag as of September the 6th, which will include 600 minutes, unlimited texts and unlimited mobile internet. 

 

A special thanks should go out to englishbeer, xpz393, tobyriding and ragnorak for championing this idea. Thanks guys for your continued effort and support of giffgaff. As always, much appreciated.

 

Over the last couple of Months many more great ideas for what a goodybag should or shouldn't contain have come up in the community. But of course we can't implement them all, as that would get rather messy. As we want to stick to simplicity but somehow still offer choice and implement community suggestions, how do we do that?

 

We think the solution can be found in what we like to call 'giffgaff labs' :smileyhappy:

 

What is goodybag labs you ask me?

 

Well, it is a goodybag that continuously changes. It never stops evolving and with great input from the community we can try out new ideas very quickly. Each time we come up with an idea together, we run the goodybag for two or three Months and see how successful it is and then implement another. 

 

The idea for the first 'labs goodybag' comes from reading your  feedback. On quite a few occasions we found comments from people saying that their usage wasn't always predictable. Some months you use much more minutes than others. Which made the choice for which goodybag to buy harder as you did not want to run out. 

 

The first goodybag to come out of the giffgaff labs hopes to fulfil the need for variable use and at 2p a minute and 1p per text for £5 a Month we feel we've hit just the right mark. 

 

This way you don't have to worry about big bills and you pay exactly for what you need.

 

I hope you all like it and although we have a few other giffgaff labs goodybags in mind, we would love your ideas on what you would like to see. Giffgaff labs is truly a new platform for innovation where we're happy to trial new and different ideas. So head over to the contribute section of our forum and flesh out your own ideas with the help of the rest of our community.

 

In addition to all of this, we have even more good news for you as we have changed a few of our existing goodybags.

 

We improved our £10 goodybag, which now contains an additional 50% more minutes, bringing it up to 150 minutes.

 

And we created even better value by bringing our £35 goodybag down to £30 for a truly unlimited experience.

 

And on top of all of this, we've decided not to forget our those members who do not use our goodybags and extended the free 100mb a day mobile internet until the 1st of December.

 

To give a few more days to implement all of these changes, we will continue to run with the half price goodybags until September the 5th.

 

I am very excited to see your ideas for giffgaff labs in the coming Months and hope all this has put a smile on everyone's face.

 

Cheers,

 

Vincent

Comments
by brradley on ‎27-08-2010 14:42
Added to Hot UK Deals! ;D
by tobyriding on ‎27-08-2010 14:48

Amazing as ever!

by loveabitofpizza on ‎27-08-2010 14:51

Love the news about the £10 goodybags!

 

giffgaff gets better and better!

by rjheald on ‎27-08-2010 14:53

Wow this is excellent as my partner will now be able to join as the £20 goodybag will suit her down to the ground.

 

It's definitely a great feeling to be a part of an evolving network that really does listen to it's members :smileyhappy:

 

The only thing that worries me know is that this will make giffgaff even more popular so I hope that the fixes for the system that are being put in place will be robust enough to cope with even higher demand than we've seen recently.

by ukheather on ‎27-08-2010 14:53

Thank you for extending the free internet until 1st December!

by vaughany on ‎27-08-2010 14:56

Excellent, thanks peeps, you really know what 'good customer service' means! :smileyvery-happy:

by glw vanguard on ‎27-08-2010 15:00

I think the goodybag labs idea is brilliant, it has been a rough week for giffgaff but who else is doing anything like this? And the news goodybag prices are great too.

 

I hope you get your technical fixes done quickly as I think you are going to need it. :smileyhappy:

by devilboi on ‎27-08-2010 15:01

Seems like some good updates :smileyhappy:

by mph on ‎27-08-2010 15:07
Giff Gaff getting better all the time!
by ogzzi on ‎27-08-2010 15:09

Extra minutes on the £10 deal is ridiculously good, like that deal wasn't already good enough. Thanks giffgaff. <3

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