A £20 goodybag, giffgaff labs and much more revealed

A £20 goodybag, giffgaff labs and much more revealed

by vincent on ‎27-08-2010 14:40 - last edited on ‎20-11-2014 10:33 by handy giff-staffer zobia22

Hi all,


Gosh, there is so much to reveal in this blog post I hardly know where to start...


First of, as always a thank you to everyone for the fantastic feedback and support you continue to give giffgaff. It really is what makes giffgaff giffgaff.


We've always said that we want to keep things simple here at giffgaff and that is what we'll continue to try and do. That's also why we've initially said we did not want to add any more goodybags until we had seen how well they fared and to keep things simple.


Well, I can tell you goodybags have been extremely well received and on top of that we have been overwhelmed with great suggestions for implementing even more goodybags. Most notably a £20 goodybag to fill the gap between our brilliant £15 goodybag and our truly unlimited £35 goodybag. 


As always we have taken your feedback on board and can now reveal we are implementing a brand new £20 goodybag as of September the 6th, which will include 600 minutes, unlimited texts and unlimited mobile internet. 


A special thanks should go out to englishbeer, xpz393, tobyriding and ragnorak for championing this idea. Thanks guys for your continued effort and support of giffgaff. As always, much appreciated.


Over the last couple of Months many more great ideas for what a goodybag should or shouldn't contain have come up in the community. But of course we can't implement them all, as that would get rather messy. As we want to stick to simplicity but somehow still offer choice and implement community suggestions, how do we do that?


We think the solution can be found in what we like to call 'giffgaff labs' :smileyhappy:


What is goodybag labs you ask me?


Well, it is a goodybag that continuously changes. It never stops evolving and with great input from the community we can try out new ideas very quickly. Each time we come up with an idea together, we run the goodybag for two or three Months and see how successful it is and then implement another. 


The idea for the first 'labs goodybag' comes from reading your  feedback. On quite a few occasions we found comments from people saying that their usage wasn't always predictable. Some months you use much more minutes than others. Which made the choice for which goodybag to buy harder as you did not want to run out. 


The first goodybag to come out of the giffgaff labs hopes to fulfil the need for variable use and at 2p a minute and 1p per text for £5 a Month we feel we've hit just the right mark. 


This way you don't have to worry about big bills and you pay exactly for what you need.


I hope you all like it and although we have a few other giffgaff labs goodybags in mind, we would love your ideas on what you would like to see. Giffgaff labs is truly a new platform for innovation where we're happy to trial new and different ideas. So head over to the contribute section of our forum and flesh out your own ideas with the help of the rest of our community.


In addition to all of this, we have even more good news for you as we have changed a few of our existing goodybags.


We improved our £10 goodybag, which now contains an additional 50% more minutes, bringing it up to 150 minutes.


And we created even better value by bringing our £35 goodybag down to £30 for a truly unlimited experience.


And on top of all of this, we've decided not to forget our those members who do not use our goodybags and extended the free 100mb a day mobile internet until the 1st of December.


To give a few more days to implement all of these changes, we will continue to run with the half price goodybags until September the 5th.


I am very excited to see your ideas for giffgaff labs in the coming Months and hope all this has put a smile on everyone's face.





by tobyriding on ‎27-08-2010 14:48

Amazing as ever!

by vaughany on ‎27-08-2010 14:56

Excellent, thanks peeps, you really know what 'good customer service' means! :smileyvery-happy:

by glw exemplar on ‎27-08-2010 15:00

I think the goodybag labs idea is brilliant, it has been a rough week for giffgaff but who else is doing anything like this? And the news goodybag prices are great too.


I hope you get your technical fixes done quickly as I think you are going to need it. :smileyhappy:

by devilboi on ‎27-08-2010 15:01

Seems like some good updates :smileyhappy:

by beaker on ‎27-08-2010 17:08

When will the new goodybags be available to buy? Will the labs have a seperate area to buy from?

BTW, the contributions link on the OP seems dead. Was going to add a goodbag lab idea for £5 free landline calls, but guessing thats been raised more than once already ;-)

by samrakesh on ‎27-08-2010 17:12

Thanks kimatgiffgaff. Makes a lot of sense now. Coupled with free internet, this would be my fav goodybag.

by vincent on ‎27-08-2010 17:15

Link fixed beaker. No idea why it keeps breaking...


Here is the full link, should it go wrong again: http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/bd-p/Improvements_suggestionbox





by joepowell3 on ‎27-08-2010 17:18

Vincent, you said "To give a few more days to implement all of these changes, we will continue to run with the half price goodybags until September the 5th."


Thank you. I recently posted in the "Submit: Great giffgaff ideas" section asking for exactly what you have just provided.


Many thanks.

by krazykiowa on ‎27-08-2010 20:24

Some great improvements listed here. Timing is great too, considering the difficulties some customers have had of late getting ported, activated etc I would like to think this will make them more inclined to stay with GG and see how things go from here.

Well done GG for listening to customer ideas and implementing them and adding extra value to existing deals!


Kiowa (a brand new GiffGaffer)

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