giffgaff Blog

A first birthday update.....

by handy giff-staffer gaffer on ‎12-11-2010 14:01 - last edited on ‎23-11-2012 12:07 by handy giff-staffer victoriatagg

Believe it or not giffgaff launched its beta service nearly a year ago on 25th Nov 2009 and so I thought it would be good idea to share with you what we have planned in the countdown to our first birthday and beyond.

 

There’s been a lot happening here at the Old Rectory and the team has been very busy, from developing new products and rationalising old ones, to getting our facebook community to help us spread the word.

 

If you ‘Like’ giffgaff on facebook, then you have probably seen us adding extra minutes to our £10 goodybag.  We asked our facebook community to help us spread the word about giffgaff – the more they spread the word and the more “Likes” we got, the more minutes we added to the £10 goodybag. The good news is that we hit every target we set , so we’ve been able to add an extra 100 minutes.

 

So the £10 goodybag will have250 UK minutes, unlimited text and mobile internet for just £10 for any member buying it between 15th November and 31st December 2010.  It’s a special offer to say thanks for spreading the word.

 

We’re also going to be updating our giffgaff Labs offer – our current 2p calls / 1p text Lab will be replaced with an exciting new one at the beginning of December.  I can’t reveal too much about it at this stage, except to say it’s called “Hokey Cokey” and the fact that it’s quite unlike any product on the market today. Watch the blog for more details.

 

Remember too that we’re reaching the end of our second payback points earning period , so points earned between June and November will be paid out as cash, airtime balance or can be donated to our community nominated charity in early December.

 

With a couple of new products on the way and our 1st birthday coming around soon we’ve taken the opportunity to spring (autumn?) clean our goodybag range also.

 

As you know, goodybags have been a great success overall but the £30 goodybag has always struggled in the popularity stakes.  Even when we reduced the price its popularity didn’t pick up with less than 5% of our members taking it  – so in the spirit of only having winners in our range we’re sending it to the great tariff resting place in the sky. It’ll be sad to see it go but fans of it will have until 21st November to buy one before we take it off the sale rack.

 

We’re also removing some phone numbers from within all goodybag allowances as they break our Terms and Conditions.  These are being used for call forwarding services which aren’t part of the goodybag offer, so you can still call them, but outside of your goodybag allowance. 

 

And finally, I can announce that our free mobile internet offer, which was due to end on Dec 1st, is going to be extended until the end of February 2011.  As many of you know, we developed a pricing plan in consultation with our members for data used outside of our goodybags a while back and the implementation of this has been delayed again.

 

So that’s all for now – as always, we’re  interested in your views and feedback – so don’t be shy and post a comment.

 

The gaffer

Comments
by mary_r_t on ‎12-11-2010 14:06
Many thanks for the update - looks like it's going to be a very busy and interesting few weeks.
by jamesdn on ‎12-11-2010 14:11

Great post to read. It's a shame the £30 goodybag is going but I suppose if it isn't cost effective or popular as originally planned it isn't worth having. Also fantastic news that the free internet has been extended... AGAIN!! :smileyvery-happy: 

 

Looking forward to this 'Hokey Cokey' labs bag, sound quite amusing and let's hope it's a good one!

 

Happy birthday, giffgaff :smileyhappy:

by nutellajunkie on ‎12-11-2010 14:12

Phew! what an update there!

 

Good stuff on the tenner bag, always knew that was the best one. Shame I thought I was being smart this month and getting a fiver bag and use my extra credits for calls, when Ive just been over using that credit for MMS. So Ill just require to top up again.. oh well, good times good times! :smileyvery-happy:

 

Also I had a funny feeling about those "other" numbers being used and potentially abused. I thought about it, but kept away from them.

 

The Thirty quid bag, im not really sad to see it go, I personally didnt see any use for it. However I thought it woulda been more popular than it was. Just please DONT get rid of the five and ten quid bags!

 

 

by lordofangels on ‎12-11-2010 14:23

And finally, I can announce that our free mobile internet offer, which was due to end on Dec 1st, is going to be extended until the end of February 2011.  As many of you know, we developed a pricing plan in consultation with our members for data used outside of our goodybags a while back and the implementation of this has been delayed again.

 

So that’s all for now – as always, we’re  interested in your views and feedback – so don’t be shy and post a comment.

 

 

Happy 1st Birthday.

Fantastic news on the Free Internet extension.

New bags as well..

It's everyones birthday.

Thank you gifgaff

 

Graham

by sevendotzero rookie on ‎12-11-2010 14:24

Puzzled that 079788 numbers are no longer inclusive. 079788 is used by Truphone which is a mobile VoIP service, not a call forwarding service. These numbers are not charged at a premium from landlines. I can only assume it's something to do with the way O2 handles them.

 

Looking forward to more tariff innovation with the goody bags.

by reddwarf on ‎12-11-2010 14:24

With the £30 goodybag ending, looks like I'll be heading back to O2. :-(

by nnj10 on ‎12-11-2010 14:29

I am pleasantly surprised to see the free internet extention until end of february.

I hope we will have some data centric goodybag before end of february.

 

Give us some more clue on "hockey cockey" goodybag.

by tobyriding on ‎12-11-2010 14:36

To clarify, will there be no unlimited everything goodybag?

by jamesdn on ‎12-11-2010 14:37

No toby, they'll be getting rid of the £30 bag so no unlimited calls - and it appears they aren't planning on anything to replace it.

by trick202 on ‎12-11-2010 14:39

It does seem a shame to drop the £30 goodybag, but then again business is business. I've used it a couple of times, and so has my Mrs - but with the absence of a call log/itemised billing system it's hard to tell (for us at least) if it's just overkill.

 

I appreciate some people do need the £30 bag - I hope we don't lose them all :smileysad:

 

Glad to see the majority are being protected/considered in the ban of forwarding numbers.

 

I have a post somewhere on my bookmarks. It was from earlier in the year, when goodybags were just being launched. I decided to keep it as I knew I would look back and laugh! It basically said "Goodybags are a terrible idea. Giffgaff will fail."

 

Sweet :smileyhappy:

 

Is the Hokey Cokey what Vincent has to do when passing back through passport control at Heathrow after a "cultural visit" back home?

Knees bend, arms stretch, RAH! RAH! RAH! - can I have the Sudocrem now? :smileysad:

Looking for something?

Join giffgaff
  • For only £10 a month:

    • 500 minutes
    • Unlimited texts
    • 1 GB Internet
    • Free calls to giffgaff