Blog

[#1]

giffgaff introduced charging for data (for members not taking a goodybag) on 4th April and since that time there have been a number of technical problems with the service. The problems have affected both the ability to start a data session and the throughput speed once a session has started.

Both types of problem have been traced to network components built for giffgaff by our network partner O2. We've been documenting the investigations here in our forum - but in summary O2 have isolated two separate technical issues and are working on solutions.

So I'd like to firstly apologise for any inconvenience we've caused our members and secondly to thank those members that highlighted the issues and helped us to isolate the cause.

We had hoped to be able to utilise work-arounds to keep charging in place until the fixes could be implemented in May but last week we experienced re-occurrence of the data session fault. As a result we decided that we could not confidently offer the quality of service we think our members deserve and have therefore decided to switch off charging for data whilst O2 fix the system.

Don't worry, the data service will still be available - its just that you won't be charged for using it! (as before when we had free data there will be a 100MB per day fair use policy)

We anticipate the fixes to be in towards the end of May and so have set a date for us to resume data charging on 1st June.

[#2]

Cheers Mike - again, giffgaff does the right thing - well done and very much appreciated

Good luck with the fix (but don't work too fast!!!!)

[#3]

I see no difference in speed or connection from yesterday or last week

[#4]

Great news! Thank you for the update

[#5]

Great news, just a pity that people weren't listened to when the issue first surfaced - if they had, data would never have started being charged for until everything was fixed and there would be no need for this.

Still, at least it is being fixed now.

[#6]

I'm sure people will appreciate being informed of the timescale. Thanks!

[#7]

Good stuff - I hope it takes a while to fix

[#8]

yay Giffgaff is awesome!

[#9]

I have a happy young lady beside me, she hardly uses data but it's nice to have it free for another month when she does use it I'm to chicken to put my card in the streak, just too much stress trying to sort all the settings back and fro.

[#10]

Bummer, I'm on a goodybag and I never come close to using all my call time.  Would have been better not to buy!  Still, my mum is signing up tomorrow so she'll be happy.

[#11]

so is it free if i go on it nw?