Blog

[#1]

We’d like to introduce you to a few more giffgaff-staffers; the small yet needed member service staff – those friendly folks that deal with your issues and queries. And again, we’ve also included a LKF (Little Known Fact) to make it a bit more personal. So please join me in welcoming the member service team:

Conor Tasker-Lynch, Customer Service Administrator:

Conor previously worked with MasterCard, on the Tuxedo project. Conor’s typical line of work to begin with was in Human Resources but he gladly jumped ship in Sept 09, in the early days of giffgaff to help set-up. Conor is now a team leader and our back bone for the giffgaff customer service team. LKF: Conor has a strange habit of losing his shoes when he goes out? And then finding them in the strangest places like the roof of his house.

Shaun McGrory, Customer Service Administrator:

Shaun started off as a customer service advisor working for SKY TV. He was then promoted to Team Leader and in Sept 09, while giffgaff was still in its infancy; Shaun was asked to join giffgaff, knowing little about it but wanting a new challenge. He is now a team leader for our giffgaff customer service team just like Conor. LKF: Shaun has an older brother (Nicknamed Fats) that was knocked down by an Ice-cream van. We kid you not.

Nigel Campbell, Trainer/Customer Service Advisor:

As well as being a trainer, Nigel is also another customer service advisor helping you with your queries. He previously worked as a trainer for Sky TV but has gladly come across to join the rest of us here at giffgaff. He’s our computer guru in the team and knows anything worth knowing about forums. LKF: Some say he was born in the Matrix, and that he can only read the giffgaff forum in binary…Yes…it’s the Megatron! (His Nickname)

Simon Barrow, Customer Service Advisor:

Simon was spotted a few months back as a great Sky TV agent, and so, after a few tests, got the chance to come across to giffgaff, as one of two new agents. As an agent, he felt at ease talking to Sky customer’s and could have talked all day. LKF: He was once referred to as Silver Tongue by a Sky customer because his ability to talk and talk – a nickname that just happened to stick.

Danielle Travers, Customer Service Advisor:

Danielle, the only girl at customer services, again, was doing great as an agent for Sky TV and so, after doing a few tests, alongside Simon, got the opportunity to come across to giffgaff. She, like the others, is one of those people that are making your journey with giffgaff as smooth as possible. LKF: The highlight of Danielle’s Christmas was getting a Marmite bear – not her laptop or Sat Nav, but her Marmite bear (a little teddy bear holding a tub of marmite!?)

We'll have more postings on member services for you soon.

Rob

[#2]

You don't have to be mad to work for Giffgaff - but it helps! Nice to have some background information on the team. My partner and I were on holiday in Ireland over Christmas and we visited Derry. We always try to fit in a visit when we're over there, as it is such a lovely city. We normally walk the length of the Derry walls, but it was too icy, so we went to the pub instead!

[#3]

Cool hi guys, if you have anymore openings for an advisor position do let me know

[#4]

Wow! Everyone on the service team sounds great ^_~b I would love to work at giffgaff. I'm currently doing my A-levels, good with computers, sociable and a quick learner. Part-time would be great, please let me know if there will be any opportunities. Much appreciation, Noor

[#5]

cool to know all the member service team. I think we already met everyone on the forums except for one. Is there some kind of thing between sky tv and Giffgaff? lol!

@noor and @drew1982 you might want to have a look at the options available in o2. I think Giffgaff has finished recruiting for now.  What you can do however is get involved in the forums and show your will for customer satisfaction and your involvement which could be a good selling point on your CV or interviews