Discuss: giffgaff Questions and Discussions

[sevendotzero]

Suggest that you need to be cheaper than the competiion (otherwise it would be most un-giffgaff!). I pay Vodafone £5 per mth for flat rate data so for a flat rate tariff £3 sounds about right. Advanatge of flat rate is transparency. If you're going to charge per MB then regular SMS updates on usage & associated cost are essential, plus visibility via giffgaff.com.

[jaiyden]

Soooooooo agree

[jaiyden]

This is good news, making sure people can't take out their credit balance in one swoop by accidentally using data abroad.

As for what options you should provide, I definitely think an unlimited data option is essential, because most smartphones nowadays have an always-on data connection for syncing and such.

For fair-use policies, I would prefer a monthly amount (of say 3Gb) instead of a daily 100 megs, some days I will hardly use any data but on others I might need to use more than 100 megs.

It would also be nice if you didn't say in your Ts and Cs that tethering (accessing the Internet on your computer through your phone) is forbidden. I know when I do it at the moment, I only do it for web browsing. I know there is the potential on computers for activities that will use large amounts of bandwidth, but you should restrict these activities (e.g. peer to peer file sharing and so on) instead of banning tethering outright.

[tmohammad]

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trick202 wrote:

How does the old saying go?

"You can please some of the people all of the time, or all of the people some of the time.........."

I'm not a big fan of 3, although my most recent experience was over a year ago. The offerings were excellent, but the reality rarely lived up to that.

I think it's important to see the bigger picture in terms of service, price, convenience, support and added bonuses (like free GG to GG calls). I like being part of something where I'm not just a number (you know what I mean) - but I have the assurances of a backbone like O2's.

Works for me.

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Three used to be crap (in our are at least) but the coverage has improved substantially. Pity the same cant be said for their customer Service as they wont listen to you at all and insist on reading the full text of their scripts!

[tmohammad]

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jaiyden wrote:

This is good news, making sure people can't take out their credit balance in one swoop by accidentally using data abroad.

As for what options you should provide, I definitely think an unlimited data option is essential, because most smartphones nowadays have an always-on data connection for syncing and such.

For fair-use policies, I would prefer a monthly amount (of say 3Gb) instead of a daily 100 megs, some days I will hardly use any data but on others I might need to use more than 100 megs.

It would also be nice if you didn't say in your Ts and Cs that tethering (accessing the Internet on your computer through your phone) is forbidden. I know when I do it at the moment, I only do it for web browsing. I know there is the potential on computers for activities that will use large amounts of bandwidth, but you should restrict these activities (e.g. peer to peer file sharing and so on) instead of banning tethering outright.

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From our point of view we agree with the monthly usage limit as usage is averaged out. But from GG's point of view it would be bad as it would cause major troughs and peaks in data usage.. I'm sure there would be a massive peak when some sports event is taking place!  

[sammozoo]

Mobile internet has hit off quite recently and i think its great. However i don't the prices fair. I have seen 10mb for £3.00 which is quite a lot. In my opnion (and hopefully yours) a fair price could be anything between this £3.00 and 30p in business terms. So a great price (in business terms) Should be a monthly limit.

The reason as to why a monthly limit is because i know a few people who browse the same way i do, little on some days but other days (maybe weekends) hours.

So i propose a 3 option plan. How about it?

Option 1: £1.50 = 50mb

Option 2: £2.50 = 200mb

Option 3: £5.00 = Unlimited

Maybe the allowances change but i'm alright with the prices.

What do you think?

[wlmoate]

We shouldn't have the word unlimited dataas some people will abuse it.

Basic clear amounts of data for money that have a time limit of say 6 months, but certainly don't expire after 30 days.

£1 = 200 meg.

£3 = 1 Gb

£5 = 2GB

£8 = 4GB

This way it is better than the competion, but hopefully realistic as still able to function as a business. Most web ages are large now so offers like Orange with 50mB free is pointless.

[andy0]

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wlmoate wrote:

We shouldn't have the word unlimited dataas some people will abuse it.

Basic clear amounts of data for money that have a time limit of say 6 months, but certainly don't expire after 30 days.

£1 = 200 meg.

£3 = 1 Gb

£5 = 2GB

£8 = 4GB

This way it is better than the competion, but hopefully realistic as still able to function as a business. Most web ages are large now so offers like Orange with 50mB free is pointless.

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But having an open-ended bundle is effectively very similar to paying pro rata as you go.

Other networks who have had such packages have priced them rather higher than as above, and some have been discontinued.

I believe that most monthly expiring bundles are underused, that the networks allow for this, and this might be what leads people towards assumptions about underlying costs. But perhaps expiring and non-expiring bundles can't be priced at the same pro rata tariffs.

Yes, there is an advantage to low users of having a modest open-ended bundle, if the only alternative was a minimum daily charge and they only want to use a few kilobytes a day, but it should be possible to design a tariff that takes all usage levels into account

[cassiohui]

since everything seem to be decided i'd just like to say please do NOT say unlimited if it isn't (i.e. FUP). that's just a blatant lie.

[trick202]

Of course there has to be a FUP. 

Otherwise, the small minority will spoil it for the sensible, responsible majority.