How long does my SIM take to be activated?
Most of the activations are processed within a few minutes but it can take up to 24 hours in some situations.
You can check if your SIM has been activated by logging in to "My giffgaff". When the SIM is activated, your purchase will be displayed:
- In the "Balance" box if you added credit to your balance
- In the "My goodybags" section if you bought a goodybag
When your SIM is active you'll also see giffgaff as your network provider.
If your SIM is not activated after 24 hours, please contact our agents so they can verify the status of your activation.
Don't forget to include:
- Your name
- Your giffgaff username
- The 6 digit Activation Code
- 19-digit code of your SIM serial number. This is printed on your SIM card just before 3Ggg1 for 3G SIM cards or 4Ggg4 for 4G SIM cards
- If you have a Nano SIM, just enter 894411 followed by the 13-digit code found on your SIM
Please leave enough time for the activation to complete before contacting the agents.