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What's the best plan for me

What's the best tariff for me? We've put together this guide to help you find the right offer for you.

 

 

 

What are the different tariffs?


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Giffgaff offers four different types of UK tariffs:

 

    • Airtime credit: This is classical Pay As You Go (PAYG), you pay when you use.
    • Goodybag: This is a pre-paid bundle that gives you a fixed amount of minutes, texts and data for a month.
    • Blackberry Plan: This is special goodybag for BlackBerry users who want to use BBM, BB Push Email and BlackBerry Internet Services (BIS) and who do not have a BB10 device. These BB services cost an additional £2.50 which is reflected in the cost of the Blackberry Plan when compared to a standard goodybag.  Users with BB10 devices or who do not require the BB services can just purchase standard goodybags.
    • Gigabag: This is a pre-paid bundle with a fixed amount of data, to be used in a tablet or dongle.

The table below explains what they are so you can choose the best one for you. All pricing shown is for use in the UK, separate international tariffs apply to when you are abroad or when you are dialling international numbers..

 

Airtime Credit

 

Goodybags /
BlackBerry Plans

Gigabags

 

You top-up an amount of your choice to your giffgaff Airtime Credit account and this amount is then debited each time you use your phone.

 

Airtime Credit is also used for items not included in goodybags, eg MMS, dialling international or premium numbers

 

Airtime Credit does not expire and lasts until you use it all up.

Goodybags / BlackBerry Plans are bundles which includes minutes, texts and mobile internet allowances. All goodybags last one month.

 

Included allowances do not include MMS, dialling premium or international numbers. For these you need Airtime Credit.

 

Select the goodybag / BlackBerry Plan which is the closest to your budget and usage.

 

Its allowances will be valid for one month and any unused allowances do not rollover.

Gigabags are data only bundles designed for data only devices, like iPads, tablets, dongles.  If you have one of these devices, you must use a gigabag or a limited internet goodybag.

 

Select the gigabag which is the closest to your budget and usage.

 

Its data allowance will be valid for one month and any unused allowances do not rollover.

It will cost you 10p/min, 6p/text, 16p/MMS and 20p for up to 20MB (and 20p/Mb thereafter per day) of mobile internet usage (see our pricing page for full details).

For example: The £12 goodybag (or £14.50 BlackBerry Plan) comes with 250 minutes, unlimited UK texts, plus unlimited UK mobile internet.

 

You can find the description of all the goodybags on this page.

For example, the £7.50 gigabag gives you a 1GB data allowance for one month.


See our pricing page for our gigabag options which start from just £5.

To check your credit balance, dial *100# from your handset (more info).

To check how many minutes and texts you have got left dial *100#7 (more info)

To check how much data you have remaining to use look on your My Giffgaff dashboard

To check how much data you have remaining to use look on your My Giffgaff dashboard

 

 

You can only buy one goodybag / BlackBerry Plan / gigabag each month, so you need to wait for your current 'bag' to expire to be able to buy a new one. For more convenience, you can queue your goodybags, or recur them.

 

This video explains the difference between the tariffs and shows how it materializes when you top up:

 

 

 

 

What is the best tariff for me?


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If you're not sure what will be best choice for you take a look at our handy chart below.  All pricing shown is for use in the UK, separate international tariffs apply to when you are abroad or when you are dialling international numbers.

 

First, choose how much internet you'll be needing. For example, choose "Mostly browsing (total use in a month <1GB)" when you mostly browse Facebook and other websites.

 

Then, find the row that corresponds the most to your calling habits. For example, choose "Mostly texts, just a few calls" if you prefer texting to calling.

 

Where your two selections meet in the table is the best offer for you. For our example, it would be the £10 goodybag. 

 

Blackberry users who want the additional BB services mentioned above need to just add £2.50 to the cost of the selected goodybag to get the cost of the appropriate BlackBerry Plan. For our example, it would be the £12.50 Blackberry Plan. Remember if you have a BB10 device, or you don't need the additional BB services you just need to select a standard goodybag.

 

 

 

 

No/ Low mobile internet (total use in a month<250MB)

Mostly browsing

(total use in a month <1GB)

Lots of mobile internet, watch catch up TV etc

(total use in a month >1GB)

Hardly any calls/ texts

£10 top-up credit PAYG - 10p/min, 6p/text, 20p for first 20MB (and 20p/MB thereafter per day) see pricing page for details

£10 goodybag inc. 500 Mins, Unlimited texts, 1GB UK Mobile internet

£12 goodybag inc. 250 Mins, Unlimited texts, Unlimited UK Mobile internet

Mostly texts, just a few calls

£7.50 goodybag inc. 200 Mins, Unlimited texts, 250MB UK Mobile internet

£10 goodybag inc. 500 Mins, Unlimited texts, 1GB UK Mobile internet

£12 goodybag inc. 250 Mins, Unlimited texts, Unlimited UK Mobile internet

 

Calls and texts

£10 goodybag inc. 500 Mins, Unlimited texts, 1GB UK Mobile internet

£10 goodybag inc. 500 Mins, Unlimited  texts, 1GB UK Mobile internet

£12 goodybag inc. 250 Mins, Unlimited texts, Unlimited UK Mobile internet

Lots of calls and texts

£15 goodybag inc. 500 mins, Unlimited texts, Unlimited Mobile internet

£20 goodybag inc. 2000 minsUnlimited texts, Unlimited Mobile internet

 

 

 You can also use this calculator made by member geekcubed, which calculates the best plan according to the minutes, text and data you used, or project to used. The formula used calculates the best plan, which will cover all your needs with a single purchase, so you don't have to top-up extra credits to make ends meet. 

  

Don't worry, if after a month you find yourself using more or less internet, calls or texts than you thought you would, the next month you can just use something different. 

 

If you are in the habit of calling abroad or of using specific services like phone directories, you will need to top-up your airtime credit balance as this usage is not included in our goodybags. See our detailed tariff on this page to identify how much you should top-up.

 

Crediting your giffgaff balance also comes handy if you use all your goodybag allowance before your goodybag expires.

 

 

 

 

How giffgaff helps you get the best value


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We do a few things throughout the month to help you better understand how you use your phone and what the best plan is for you, below are just a few things we do:

 

  • Personalised usage summary: Each month we email every member a summary of how they used their phone over the past month hrough the “Personalised usage statement”, We send it out on or around the 5th of each month (if you’re new, you’ll get it next month).  You do need to be opted in to marketing messages to receive these, see your Contact preference details.
  • Based on how you’ve used your phone in the last month, we will recommend the plan that will give you enough to last you for future months. We recommend the goodybag that will have all you should need, without having to top-up or use additional credit.
  •  
  • It includes other information like your points balance and latest news etc, hopefully a good read as well as being useful.

    For those members with goodbags the usage summary will also be included with the goodybag expiry notification text.  These are sent two days before your goodybag expires.
  • Adhoc personalised usage summary: You can request an abbreviated personalised usage statement by text at any time.  Text the word PLAN to 43430 and you will receive a text with a summary of your recent usage and your recommended plan:

    "Recommended plan: £x goodybag (last 30 days use to non giffgaff UK numbers: xx mins, xx texts, xx) giff.ly/ggdeals"


    This reply can take up to 30 minutes to arrive. If you do not receive it then try again, it's free to text 43430.

  • Goodybag expiry reminder: We will send you a text reminder 2 days before your goodybag is about to expire.  As mentioned above this text includes a short usage summary so you can tell if you are on the best plan or not.

    Also, if you head to
    My giffgaff you will find a summary of what you’ve used over the last month to help you work out what is right for you.
  • Balance notifications: after each call or text a pop-up message lets you know how much credit or goodybag allowance you have left so you can manage your remaining credit and allowance. You can switch ‘pop-up balance notifications’ on and off here,

    You can also check your balance any time from your handset or in "My giffgaff" (see here for more info).

 

 

Handy Links


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Didn't find what you were looking for?  Go here to search again, but if you have no luck then ask the community for extra help.

What's the best plan for me

started by stephenmiller on ‎02-11-2012 17:58 - last edited on ‎23-03-2014 13:52 by solubility
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