Help: Ask the community (got stuck? get help here)

[jangir]

needs to port my old number to my new giffgaff sim

where do i  email details to???

thanks

[simon69c]

Once you have activated your SIM and it's up and operational on your phone, use the Ask an agent link and select "Joining giffgaff" from the first drop down and "Transfer your number" from the second - you can then enter the details in the various fields that will appear.  You should get a reply in your messages section of the Support pages within 24 hours confirming the details of when it will happen (usually within 2 working days) and what to do on the day of the port.

[ivida]

Best if  you contact an agent with your details through this link.

Choose Category: Join giffgaff and Incident category:  Transfer your number.

Agents usually respond promptly and the transfer takes about 2 working days.

If you want to get an overview of the process have a look at this link.