£10 top up

[russell343]

hi i activated my sim with a £10 top up but on the wedsite and my phone i have 0 balance ? thx

[sloz I win the interwebs · Accepted solution]

Did you buy a goodybag?
What does it say when you dial .*100*7#

[dteg instructor]

Did you buy a goodybag? If so, zero balance is correct because you've spent it. Not all networks work like this, but it makes most sense.

[jmistry prophet]

The website may not be refreshed.

Check omn your phone

dial *100# for your airtime credit balance

[rizzle visionary]

sim can take 24 hours max to activate
do u have a goodybag instead of credit?

[duddriks mentor]

Sim fully active?

[think_of_tomoro heavy hitter]

Credit can take upto 24 hours to show up on the device (through calling *100#) or on the website.

Also, are you sure you didnt buy a goodybag with it??

Hope this helps!

[nerakb soothsayer]

Have you purcahsed a goodybag from your airtime?

[paultheball]

Your £10:00 top up has paid for your goodybag.

[silverfox55 instructor]

It can take 30 minutes to 24 hours for your account to fully activate and if you have bought a £10 goodybag then you have used the £10 top up to buy it and your credit balance will be zero