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russell343
Posts: 3
Registered: ‎15-07-2012
Best Answer

£10 top up

hi i activated my sim with a £10 top up but on the wedsite and my phone i have 0 balance ? thx

sloz
Posts: 49,547
Registered: ‎27-11-2009

Re: £10 top up

Did you buy a goodybag?
What does it say when you dial .*100*7#
dteg
Posts: 1,389
Kudos: 207
Best Answers: 71
Registered: ‎14-10-2011

Re: £10 top up

Did you buy a goodybag? If so, zero balance is correct because you've spent it. Not all networks work like this, but it makes most sense.
OP: please click the Accept as Solution button below if this advice best solved your problem!

jmistry
Posts: 9,357
Topics: 6
Kudos: 840
Best Answers: 673
Registered: ‎20-12-2010

Re: £10 top up

The website may not be refreshed.

 

Check omn your phone

dial *100# for your airtime credit balance

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rizzle
Posts: 2,103
Topics: 0
Kudos: 211
Best Answers: 141
Registered: ‎09-04-2012

Re: £10 top up

sim can take 24 hours max to activate
do u have a goodybag instead of credit?
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duddriks
Posts: 3,678
Topics: 45
Kudos: 745
Ideas: 18
Best Answers: 57
Registered: ‎13-02-2011

Re: £10 top up

Sim fully active?
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think_of_tomoro
Posts: 2,967
Topics: 61
Kudos: 1,249
Blog Posts: 0
Ideas: 15
Best Answers: 235
Registered: ‎09-02-2012

Re: £10 top up

Credit can take upto 24 hours to show up on the device (through calling *100#) or on the website.

Also, are you sure you didnt buy a goodybag with it??

Hope this helps!
nerakb
Posts: 20,816
Registered: ‎22-01-2012

Re: £10 top up

Have you purcahsed a goodybag from your airtime?

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paultheball
Posts: 18,462
Registered: ‎21-03-2012

Re: £10 top up

Your £10:00 top up has paid for your goodybag.


Feel free to award Kudos to posts that helped you
and BEST ANSWER to the post that solved it :-)
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silverfox55
Posts: 1,858
Topics: 14
Kudos: 231
Best Answers: 71
Registered: ‎03-06-2011

Re: £10 top up

It can take 30 minutes to 24 hours for your account to fully activate and if you have bought a £10 goodybag then you have used the £10 top up to buy it and your credit balance will be zero

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