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theboy
Posts: 1,285
Topics: 65
Kudos: 208
Best Answers: 19
Registered: ‎18-05-2011
Best Answer

404 replying to agent message

Does the reply get submitted?

 

Is there any way to tell?

 

Cheers

giffmeister
Posts: 2,896
Topics: 9
Kudos: 509
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Registered: ‎08-12-2011

Re: 404 replying to agent message

Error 404 is a known issue and the message does go through.
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shahalum12
Posts: 510
Topics: 58
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Registered: ‎19-06-2011

Re: 404 replying to agent message

No mate that means it has not gone through so you have to do it again

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stephenmiller
Posts: 11,968
Registered: ‎18-06-2011

Re: 404 replying to agent message

Yes it does, not sure you can check until they reply but it defintely does

theboy
Posts: 1,285
Topics: 65
Kudos: 208
Best Answers: 19
Registered: ‎18-05-2011

Re: 404 replying to agent message

OK, 1 vote for it hasn't gone through, 2 for it has, but concensus is no way to know... ...hmmm
morvin
Posts: 28,544
Registered: ‎16-02-2011

Re: 404 replying to agent message

Yea it has, trust us
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ronry
Posts: 1
Registered: ‎01-02-2012

Re: 404 replying to agent message

It does definitely get through.  When I first encountered this, I kept trying to submit my question.  When a reply came through it was evident the question had got through each time.  Trust it's got there and keep checking whether you have a new agents message on your 'my giffgaff' page.  Sometimes they let you know you have a new message by emailing you and sometimes they don't.

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incywincey
Posts: 12
Registered: ‎18-02-2012

Re: 404 replying to agent message

[ Edited ]

Yes it does, I have sent several messages that have been received despite the 404.

 

I check by selecting back and then refresh on the page. You can see your response in the trail.

crystaltipps
Posts: 1,615
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Registered: ‎24-09-2011

Re: 404 replying to agent message

It's ok it still goes through, it's a bug which is about time they fixed! If you click back when you get that error and refresh the page you can see your message.

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theboy
Posts: 1,285
Topics: 65
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Registered: ‎18-05-2011

Re: 404 replying to agent message


incywincey wrote:

Yes it does, I have sent several messages that have been received despite the 404.

 

I check by selecting back and then refresh on the page. You can see your response in the trail.



Yes, you are right, if I look at the support trail (which i can see as its a response to a previous query), I can see my update.

 

Thanks.