Posts: 1
Registered: ‎25-09-2013
Best Answer

Air time credit

Hi buy air time often on giff gaff as I make lots of international calls . These two days giff gaff is not allowing me to buy air time and keeps saying that the bank is declining the action. I called the bank and they said that everything is fine. I also tried lots of other visa cards and none of them are going through. PLEASE HELPPPPP ME as I really need to to make these international calls. I have been using international visa cards and they haven't been making a problem I have had giff gaff for about a year now its the first time it has done something like this to me ... I don't know what to do ...

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Registered: ‎18-10-2013

Re: Air time credit

Buy a voucher m8
Enjoy £5 free credit when you order a SIM Get a free giffgaff Sim
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Registered: ‎16-06-2013

Re: Air time credit

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Registered: ‎24-10-2011

Re: Air time credit

Is you card due to expire soon, that is the main cause of this issue.
Try deleting all your card details then try clearing your browser's cache or use another browser. Now start again.


Giffgaff no longer accept maestro cards.

Also if you are using the mobile site try the full site and vice versa.

Finally try using another device, pc, laptop or tablet.

Or here is some detailed reasons why card payments fail
And tips.

If no joy, then you will need to ask an agent for help here

Or if you are desperate get a gg voucher, they always work for me.

If I helped click ''solutions and kudos'' thanks.
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Posts: 24,503
Registered: ‎22-01-2012

Re: Air time credit

[ Edited ]

The only way really is to pop to your local shop with a paypoint machine and purchase a voucher-I appreciate this may be inconvenient but you'd at least be able to get some airtime credit onto your account.


EDIT:-You can purchase either a giffgaff voucher or o2.

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Posts: 1,561
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Registered: ‎19-11-2013

Re: Air time credit

is it a new card or about to expire that some times the problem with payment
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Registered: ‎16-05-2013

Re: Air time credit

You could try using a different browser or even try a different device laptop PC tablet or buy a top up voucher
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Registered: ‎08-08-2012

Re: Air time credit

you can buy an 02 voucher which will work
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Registered: ‎01-09-2011

Re: Air time credit

go through mobile site
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Posts: 1,865
Registered: ‎24-10-2013

Re: Air time credit

Just buy an o2 top up voucher then use it for airtime credit minimum £10