on 13-02-2014 18:48
Hi buy air time often on giff gaff as I make lots of international calls . These two days giff gaff is not allowing me to buy air time and keeps saying that the bank is declining the action. I called the bank and they said that everything is fine. I also tried lots of other visa cards and none of them are going through. PLEASE HELPPPPP ME as I really need to to make these international calls. I have been using international visa cards and they haven't been making a problem I have had giff gaff for about a year now its the first time it has done something like this to me ... I don't know what to do ...
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on 13-02-2014 18:50
Is you card due to expire soon, that is the main cause of this issue.
Try deleting all your card details then try clearing your browser's cache or use another browser. Now start again.
Giffgaff no longer accept maestro cards.
Also if you are using the mobile site https://giffgaff.com/mobile try the full site http://giffgaff.com and vice versa.
Finally try using another device, pc, laptop or tablet.
Or here is some detailed reasons why card payments fail
If no joy, then you will need to ask an agent for help here http://support.giffgaff.com/app/ask
Or if you are desperate get a gg voucher, they always work for me.
13-02-2014 18:50 - edited 13-02-2014 18:52
The only way really is to pop to your local shop with a paypoint machine and purchase a voucher-I appreciate this may be inconvenient but you'd at least be able to get some airtime credit onto your account.
EDIT:-You can purchase either a giffgaff voucher or o2.