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newcomer
nikkiloucas
Posts: 1
Registered: ‎25-09-2013
Best Answer

Air time credit

Hi buy air time often on giff gaff as I make lots of international calls . These two days giff gaff is not allowing me to buy air time and keeps saying that the bank is declining the action. I called the bank and they said that everything is fine. I also tried lots of other visa cards and none of them are going through. PLEASE HELPPPPP ME as I really need to to make these international calls. I have been using international visa cards and they haven't been making a problem I have had giff gaff for about a year now its the first time it has done something like this to me ... I don't know what to do ...

enigma
natty88
Posts: 23,730
Registered: ‎18-10-2013

Re: Air time credit

Buy a voucher m8
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head honcho
pjpoppy
Posts: 4,914
Registered: ‎16-06-2013

Re: Air time credit

dalan
Posts: 41,251
Topics: 116
Kudos: 5,486
Best Answers: 3,953
Registered: ‎24-10-2011

Re: Air time credit

Nikki,
Is you card due to expire soon, that is the main cause of this issue.
Also
Try deleting all your card details then try clearing your browser's cache or use another browser. Now start again.

Note.

Giffgaff no longer accept maestro cards.

Also if you are using the mobile site https://giffgaff.com/mobile try the full site http://giffgaff.com and vice versa.

Finally try using another device, pc, laptop or tablet.

Or here is some detailed reasons why card payments fail
And tips.

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Credit-Debit-card-problems/m-p/3621481

If no joy, then you will need to ask an agent for help here http://support.giffgaff.com/app/ask

Or if you are desperate get a gg voucher, they always work for me.

If I helped click ''solutions and kudos'' thanks.
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nerakb
Posts: 19,595
Registered: ‎22-01-2012

Re: Air time credit

[ Edited ]

The only way really is to pop to your local shop with a paypoint machine and purchase a voucher-I appreciate this may be inconvenient but you'd at least be able to get some airtime credit onto your account.

 

EDIT:-You can purchase either a giffgaff voucher or o2.

Please remember to mark a post "Best Answer" which appropriately answers your question/query.Please remember to also award kudos to posts you've found helpful/useful.

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weemag
Posts: 1,551
Topics: 6
Kudos: 130
Best Answers: 26
Registered: ‎19-11-2013

Re: Air time credit

is it a new card or about to expire that some times the problem with payment
pathfinder
dolphin1985
Posts: 1,292
Registered: ‎16-05-2013

Re: Air time credit

You could try using a different browser or even try a different device laptop PC tablet or buy a top up voucher
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adr_123
Posts: 150
Topics: 0
Kudos: 6
Best Answers: 0
Registered: ‎08-08-2012

Re: Air time credit

you can buy an 02 voucher which will work
khadj
Posts: 1,090
Topics: 5
Kudos: 68
Best Answers: 14
Registered: ‎01-09-2011

Re: Air time credit

go through mobile site
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apprentice
graham778
Posts: 900
Registered: ‎24-10-2013

Re: Air time credit

Just buy an o2 top up voucher then use it for airtime credit minimum £10