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beginner
majordisaster
Posts: 26
Registered: ‎16-08-2011

Ask an agent

Hi,

 

I'm new here, so if this seems a stupid question, I apologise..........whenever I click on a link to 'ask an agent' or 'go to inbox' it just takes me back to my 'dashboard' page.

 

How can I ask an agent, or access my inbox?

 

Thanks for any help.

 

Speak to you soon.

 

Majordisaster.

rookie
giff_2
Posts: 165
Registered: ‎06-08-2011

Re: Ask an agent

are you sure your logged in mate as the main site will logged you out if left . 

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aphex
Posts: 1,300
Registered: ‎23-11-2010

Re: Ask an agent

Are you logged in?
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allwyn
Posts: 1,471
Best Answers: 109
Registered: ‎19-07-2011

Re: Ask an agent

graduate
reemaa
Posts: 757
Registered: ‎22-04-2011

Re: Ask an agent

here is a direct link to it http://support.giffgaff.com/app/ask

Just fill in the form that loads up and make sure your logged into your account when you use the link

 

to check your inbox, click community at the top of the page and you'll see inbox on the line where it says about me / community settings/ help/ INBOX

 

 

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rudedog
Posts: 7,197
Registered: ‎09-11-2010

Re: Ask an agent

Hi majordisaster, sounds like you have a broken Ask An Agent link. Ok, you can either get in touch with an Educator (you can check if one is online by checking Users Online on the main community page). Or you can email an Agent on

giffgaffteam@mailuk.custhelp.com

Reach for the stars if anyone has helped you :smileywink: Also Accept the best Solution :smileyhappy:
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shedy
Posts: 1,783
Registered: ‎12-06-2011

Re: Ask an agent

make sure youre logged in if it still gives you problems try using firefox.

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kudos if I helped and mark as solution answered if you are satisfied. thxs.
Posts: 13,246
Kudos: 5,116
Best Answers: 573
Registered: ‎16-02-2011

Re: Ask an agent


Hi

@rudedog's advice is correct. Don't bother wasting time with browsers, logging in and out, cache/cookies etc as they wont make any difference. There is a specific fix that needs to be applied to your agent links to get them working. PM an educator and they will get the agents to apply this fix.