Help & Support

Reply
newcomer
juliel28
Posts: 3
Registered: ‎06-07-2013

Bbm setting up blue screen error

Hi, i recently unlocked my blackberry 9360 curve an put my gg sim that ive been using for years now..but my bbm dont work its not setting up its a blue screen an its been like this for a week now. Can you please help me thank you.
bullittinbfd
Posts: 1,191
Topics: 16
Kudos: 374
Ideas: 4
Best Answers: 108
Registered: ‎02-07-2013

Re: Bbm setting up blue screen error

Hi Julie.

To use bbm services you have to purchase the Blackberry addon at the same time that you buy a goodybag (£2.50).

If you have done that, then I'm sorry, but I personally can not help you (rather ignorant regarding Blackberry's), but I'm sure someone will be able to help you out.

Stick with us and I'm sure someone will have the solution.

Regards Steve.

Need a sim card quick? PM me and I'll send one first class post.
Get a free giffgaff Sim
revjonty
Posts: 3,198
Topics: 32
Kudos: 1,010
Best Answers: 279
Registered: ‎10-08-2013

Re: Bbm setting up blue screen error

I hate myself for saying it, but have you tried switching it off, then on again?

overwize I know nothing about blackberrys really, sorry
Get a free giffgaff Sim
newcomer
juliel28
Posts: 3
Registered: ‎06-07-2013

Re: Bbm setting up blue screen error

Hi, Steve an revjonty ive tried all of that i have the blackberry add on i deleted the app then reintslled it from the app world i even rebooted my phone.. -_- thank you for you advise guys.
revjonty
Posts: 3,198
Topics: 32
Kudos: 1,010
Best Answers: 279
Registered: ‎10-08-2013

Re: Bbm setting up blue screen error

[ Edited ]

Edited to remove pointless info

Get a free giffgaff Sim
revjonty
Posts: 3,198
Topics: 32
Kudos: 1,010
Best Answers: 279
Registered: ‎10-08-2013

Re: Bbm setting up blue screen error

doh! just read your response aswell now, so you didn't need that slab of info, :smileyembarrassed:

 

sorry I can't be of more help, but I'm sure a bb guru will be along at some point

Get a free giffgaff Sim
newcomer
juliel28
Posts: 3
Registered: ‎06-07-2013

Re: Bbm setting up blue screen error

Thank you for your help :smileyhappy:
adidasluke
Posts: 486
Topics: 17
Kudos: 59
Best Answers: 40
Registered: ‎24-10-2012

Re: Bbm setting up blue screen error

Hello sorry to hear about this:smileysad:
this normally happens because you don't have any blackberry services enabled to enable them you need to buy a bb addon.
to check if you have a addon then click here

https://giffgaff.com/dashboard

just look to the left of the page where it says your goodybags and look for a little picture under the goodybag if you do have the addon then you should see £2.50, if you don't have both a goodybag or an addon the look here

http://giffgaff.com/goodybags

double check your basket because once you've paid you cannot reverse any mistakes

Good Luck :smileyhappy:
Get a free giffgaff Sim