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beginner
cheryl147
Posts: 28
Registered: ‎13-10-2011
Best Answer

Blackberry: User account is in SUSPENDED mode

I haven't been able to send/receive email on my Blackberry for a few days now. The internet and BBM are fine though.

I get a big red X next to the email I've tried to send and the Message Status reads "User account is in SUSPENDED mode"

 

Is anyone else having this problem?

 

When I Googled the issue, I found this: 

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05055

It seems GiffGaff have to set my BIS to Active.

 

I'm going to contact an agent now but if anyone else is having this problem, this is what's happening.


consultant
ibraheemjaved19
Posts: 4,280
Registered: ‎11-12-2011

Re: Blackberry: User account is in SUSPENDED mode

Contact an agent
If i helped you please press the star button near my name and click accept a solution. Want a sim with £5 credit? Click below!
Get a free giffgaff Sim
usmanozzy786
Posts: 18,272
Topics: 1,060
Kudos: 1,729
Blog Posts: 0
Ideas: 82
Best Answers: 606
Registered: ‎24-02-2011

Re: Blackberry: User account is in SUSPENDED mode

only agent can help you
Get a free giffgaff Sim
consultant
ibraheemjaved19
Posts: 4,280
Registered: ‎11-12-2011

Re: Blackberry: User account is in SUSPENDED mode

http://bit.ly/giffgaffagent
If i helped you please press the star button near my name and click accept a solution. Want a sim with £5 credit? Click below!
Get a free giffgaff Sim
navigator
davtra4376
Posts: 1,728
Registered: ‎26-06-2011

Re: Blackberry: User account is in SUSPENDED mode

pius_
Posts: 231
Kudos: 38
Best Answers: 14
Registered: ‎01-11-2011

Re: Blackberry: User account is in SUSPENDED mode

cicerone
luqman_786
Posts: 1,425
Registered: ‎29-09-2011

Re: Blackberry: User account is in SUSPENDED mode

Contact an agent, they should b able to help you
newcomer
anees30
Posts: 1
Registered: ‎15-11-2012

Re: Blackberry: User account is in SUSPENDED mode

Hi Just activated my account and have the same issue.

 

could i get some help

 

Thanks