Help & Support

[ozzy65]

Can somebody please tell me how to have my sim card provisioned for blackberry? I'm still unable to get web and mms on it! Please don't send me that link that takes me to the blackberry help as that's where I found out I need to have it provisioned for blackberry. I don't want bbm or stuff like that, just standard browser and mms! I text settings to 2020 but this is what I got back - &amp;quot;We are having trouble dealing with your request. &lt;a target=&quot;_blank&quot; href=&quot;<a target="_blank" href="http://giff.ly/gg_blackberry">http://giff.ly/gg_blackberry</a>&quot;&gt;<a target="_blank" href="http://giff.ly/gg_blackberry">http://giff.ly/gg_blackberry</a>&lt;/a&gt; has info about setting up your phone with mobile internet and picture messaging.&amp;quot; - that there hasn't helped at all. Thankyou.

[ellie2001]

http://community.giffgaff.com/t5/Service-Updates-Notice-board/Blackberry-add-on-issues/td-p/3039417

[pringlemccungle graduate]

Any sim should work. You need the bb add on is all

[billy_ik]

text settings to 2020

[mrcool073 seer]

your blackberry add on should start automatically with your goodybag within 24hrs but may take that bit longer..
if not working after that time see below..

Hard Reboot:
Main Menu
Options/Device
Advanced Options/Advanced System Settings
Host Routing Table
Press Blackberry button
Register now
Battery Pull
For 1 min then back put it back in restart on your blackberry

(if this step did not solve your issue see below)

Check Service Books:
Main Menu
Options/Device
Advanced Options/Advanced System Settings
Service Book

ask an agent and have them check the provisioning of your account and resend the service books

http://bit.ly/giffgaffagent - Ask an agent

full blackberry guide see here:http://bit.ly/giffgaffblackberry

[mrcool073 seer]

follow below for the internet on your blackberry without the blackberry add-on

first of all use opera mini 6.5 download here:www.opera.com/mobile/

then follows this:

you don't have a zip file manager program such as winzip or winrar to do it with,download 7zip,it's fre and handles all zip files.

Once you unzip it you'll have a folder with an "alx" and a "cod" file in it.

Using the add/remove applications function of BDM,click "browse" and in the box that opens navigate to and double click the Opera "alx"file which will then be added to the list of programs to be installed.

Then click "next" then "finish" and BDM will add Opera to your phone

 full blackberry guide without add-on see here:http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Blackberry-without-BIS-project-updated-09-1...

Go to options-advanced options-TCP/IP

Tick the box for use APN enabled and enter the following

APN giffgaff.com

Username giffgaff

Password password

Press menu or back and select the option to save the settings

Opera should now work via 3G

[foxymac2020 consultant]

Hav u put the BB add on

[mrcool073 seer]

texting settings to 2020 does not work with the blackberrys

[ozzy65]

Thanks all. How do I get the bb add on?

[mrcool073 seer · Accepted solution]

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ozzy65 wrote:
Thanks all. How do I get the bb add on?

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you need to add to your goodybag at the same time for it to work