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newcomer
Posts: 6
Registered: ‎04-10-2011

CANNOT CHANGE THE ADULT CONTENT CONTROL SETTING

HI GUYS!

I AM NOT ABLE TO CHANGE SETTINGS FOR THE ADULT CONTENT FILTER. EVERY TIME I TRY TO ENTER PASSPORT DETAILS IT SAYS: "UNEXPECTEDLY YOUR ACTION FAILED". 


CAN ANYONE HELP ME IN THIS REGARD? AM I THE ONLY PERSON FACING THIS PROBLEM?
OR IS IT THAT IT ONLY ACCEPTS THE PASSPORT DETAILS FOR BRITISH PASSPORT AND NOT ANY OTHER COUNTRY'S PASSPORT .

THANKS
RABI. 

instructor
Posts: 3,528
Registered: ‎07-10-2010

Re: CANNOT CHANGE THE ADULT CONTENT CONTROL SETTING

Try asking an Agent to save further delays.

Posts: 2,676
Kudos: 245
Registered: ‎19-02-2011

Re: CANNOT CHANGE THE ADULT CONTENT CONTROL SETTING

You might be better off contacting an agent
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Posts: 6,500
Topics: 12
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Registered: ‎03-09-2011

Re: CANNOT CHANGE THE ADULT CONTENT CONTROL SETTING

It has to be a british passport or driving licence
navigator
Posts: 1,728
Registered: ‎26-06-2011

Re: CANNOT CHANGE THE ADULT CONTENT CONTROL SETTING

If you are unable to remove the bar either contact an agent and ask them to do it for you or go to an O2 shop. Good luck

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Posts: 364
Topics: 59
Kudos: 53
Ideas: 2
Best Answers: 22
Registered: ‎25-09-2011

Re: CANNOT CHANGE THE ADULT CONTENT CONTROL SETTING

Contact an agent, or alternatively, visit an o2 store (don't mention giffgaff) and they can remove the content lock. (providing your over the age of 18)
head honcho
Posts: 5,086
Registered: ‎15-09-2011

Re: CANNOT CHANGE THE ADULT CONTENT CONTROL SETTING

and stop with the caps

Please mark the correct answer so users can find them later on


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seer
Posts: 13,126
Registered: ‎18-06-2011

Re: CANNOT CHANGE THE ADULT CONTENT CONTROL SETTING

[ Edited ]

I had some trouble with my passport too, only because it's such an odd number and character combo. Make sure you have the right number of <<<<<<<<< in there and have another couple of goes, if it still doesn't work then get in touch with an agent who will lift the adult block (but not immediately)

rookie
Posts: 387
Registered: ‎21-10-2010

Re: CANNOT CHANGE THE ADULT CONTENT CONTROL SETTING

Depends on the o2 store

Both my local small ones could not do it

 

A bigger one on Leeds had systems down

 

Other one did it there and then

Posts: 3,002
Topics: 100
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Registered: ‎03-01-2011

Re: CANNOT CHANGE THE ADULT CONTENT CONTROL SETTING

this is something I believe an agent has to do for you.
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