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sloz
Posts: 46,243
Registered: ‎27-11-2009

Re: Calling 02 customer service (202) from GiffGaff

[ Edited ]
Zippygeorgebundle wrote:
It does cost one quid a minute trust me i know as i accidentally dialled it on my phone once. The ability to call it should be removed and blocked and the scandlous price to call it. Its not as if you where on Asda mobile that by calling 191 you get put through to vodafone, or with virgin calling 150 you get put through to tmobile. If anything it should be blocked calling the number.

Exactly, I've been saying that all along, I started a thread over 2 years ago asking why giffgaff dosnt remove the ability to call that number and a few others,
zippygeorgebungle
Posts: 6,762
Kudos: 920
Registered: ‎04-05-2011

Re: Calling 02 customer service (202) from GiffGaff

if its a special number why cant you call 202 on a vodafone tmobile three mobile sim and get put through to o2. If anything i think its a mistake it being allowed to call it and set at a disgusting rate. Calling o2 0845 number would have cost 12p a minute exactly to go though to the same service. Or many find cheaper ways of doing than that. One quid is disgusting come on gg either remove it or charge it at 12p.
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hussainx
Posts: 795
Topics: 6
Kudos: 48
Best Answers: 5
Registered: ‎01-04-2012

Re: Calling 02 customer service (202) from GiffGaff

dont call it next time!
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nednats
Posts: 2,585
Topics: 58
Kudos: 526
Best Answers: 43
Registered: ‎28-02-2011

Re: Calling 02 customer service (202) from GiffGaff


zippygeorgebungle wrote:
if its a special number why cant you call 202 on a vodafone tmobile three mobile sim and get put through to o2. If anything i think its a mistake it being allowed to call it and set at a disgusting rate. Calling o2 0845 number would have cost 12p a minute exactly to go though to the same service. Or many find cheaper ways of doing than that. One quid is disgusting come on gg either remove it or charge it at 12p.

To be honest this valid complaint. Wonder what of Ofcom would say?

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nathanc2000
Posts: 1,125
Registered: ‎01-05-2012

Re: Calling 02 customer service (202) from GiffGaff

if you didnt have a goodybag thats why but i dont think it is included in the goodybag anywayy.

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drdilly101
Posts: 32
Registered: ‎27-07-2012

Re: Calling 02 customer service (202) from GiffGaff

*****DO NOT CALL 202 FROM A GG MOBILE *****

 

I just did the same. Thought as I was on O2 previously (left O2 less than a week ago), it would be free. My goodybag had run out and spent more than £8. Infuriated!!! not sure if it would be included in minutes from a goodybag or would be debited from inclusive minutes???

 

 

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kt_foolkid
Posts: 2,237
Registered: ‎28-07-2012

Re: Calling 02 customer service (202) from GiffGaff

give it a try by contacting agent might they help

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sloz
Posts: 46,243
Registered: ‎27-11-2009

Re: Calling 02 customer service (202) from GiffGaff

Ask an agent and demand a refund . And give them the link to this thread,
crystaltipps
Posts: 1,432
Topics: 30
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Registered: ‎24-09-2011

Re: Calling 02 customer service (202) from GiffGaff

Tell me about it, I've repeatedly misdialled a number before which happened to have the first few digits of an O2 topup number (which I shouldn't have been able to dial in the first place!) so I was being charged £1 a time! I didn't realise where my credit all went at first. Eventually after a lot of complaining an agent finally agreed to refund it back to my balance. giffgaff ought to sort this out so you can't dial these O2 numbers from giffgaff.

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david72817281
Posts: 2,351
Topics: 283
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Registered: ‎10-08-2011

Re: Calling 02 customer service (202) from GiffGaff

do you have a goodybag or just credit