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newcomer
Posts: 1
Registered: ‎25-01-2013
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Can't activate my new sim

I lost my other phone what had my Giffgaff sim and number now I got a new sim card and tried activating it and it said you cant have two sim cards active so i choose to replace my old one on my old giffgaff account and now I dont have the new number and Its not activated :/

Posts: 3,498
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Registered: ‎21-12-2010

Re: Can't activate my new sim

You will need to open a separate account for the second sim .

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Posts: 1,751
Topics: 9
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Best Answers: 137
Registered: ‎30-04-2012

Re: Can't activate my new sim

If you lost your sim you can do either one of the following:

1. Do a Sim Swap by following this link:

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/What-is-SIM-Swap/ta-p/7320084

If you have a spare unactivated Giffgaff sim you can do it straightaway. If not just order a sim from your dashboard or from any banner on this forum. Giffgaff now send out hybrid sims, which contain both a standard and mirco sim that you can pop out.

Please not that Giffgaff shuts up sim swap activation between 9.30pm to 4.30am every night.

2. Report sim lost or stolen:

http://giffgaff.com/support/lost

You'll be sent out a replacement sim ( with same number ) via first class post. All credit and goody/gigabag allowances will be transferred as well.

See here for a full guide on what you need to do should you want to put a bar on the lost sim and phone:

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/How-do-I-report-my-phone-and-or-SI...
scholar
Posts: 862
Registered: ‎06-08-2013

Re: Can't activate my new sim

[ Edited ]

If you reported your sim stolen then the new one that was sent to you would have had all the information from your account on it. If not you will have to do a sim swap with the new sim.  You can not have two sims active on one account.

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pioneer
Posts: 2,380
Registered: ‎12-12-2013

Re: Can't activate my new sim

if you reported it lost or stolen giffgaff will send you a new sim to activate on your account with the same number
motivator
Posts: 1,748
Registered: ‎01-10-2013

Re: Can't activate my new sim

What does it say here

 

https://giffgaff.com/dashboard

 

Sounds like you have done a sim swap 

 

Number balance etc. should be the same.

Posts: 58,027
Registered: ‎27-11-2009

Re: Can't activate my new sim

You don't get a new number with a sim swap
You retain the old number
How long ago did you perform the sim swap?
Is your account active online

Is your phone showing a signal? ( signal bars and a connection symbol)
What does it say when you dial *100*7# and *100#

Posts: 215
Topics: 10
Kudos: 15
Best Answers: 3
Registered: ‎07-01-2014

Re: Can't activate my new sim

If you lost your sim you can do either one of the following:

1. Do a Sim Swap by following this link:

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/What-is-SIM-Swap/ta-p/7320084

If you have a spare unactivated Giffgaff sim you can do it straightaway. If not just order a sim from your dashboard or from any banner on this forum. Giffgaff now send out hybrid sims, which contain both a standard and mirco sim that you can pop out.

Please not that Giffgaff shuts up sim swap activation between 9.30pm to 4.30am every night.

2. Report sim lost or stolen:

http://giffgaff.com/support/lost

You'll be sent out a replacement sim ( with same number ) via first class post. All credit and goody/gigabag allowances will be transferred as well.

See here for a full guide on what you need to do should you want to put a bar on the lost sim and phone:

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/How-do-I-report-my-phone-and-or-SI...

Posts: 15,160
Topics: 120
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Registered: ‎24-08-2011

Re: Can't activate my new sim

Doing a simswap is what you need to do as all number credit and goodybags jump onto the new sim u have so follow this >
http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/What-is-SIM-Swap/ta-p/7320084
Get a free Giffgaff Sim
 
pupil
Posts: 613
Registered: ‎16-05-2011

Re: Can't activate my new sim

You cant have 2 numbers on 1 account you will have to make a new 1