Help & Support

Reply
newcomer
philp1989
Posts: 1
Registered: ‎25-01-2013
Best Answer

Can't activate my new sim

I lost my other phone what had my Giffgaff sim and number now I got a new sim card and tried activating it and it said you cant have two sim cards active so i choose to replace my old one on my old giffgaff account and now I dont have the new number and Its not activated :/

tornado007
Posts: 3,397
Topics: 32
Kudos: 437
Best Answers: 202
Registered: ‎21-12-2010

Re: Can't activate my new sim

You will need to open a separate account for the second sim .

For a free giffgaff sim + £5 free credit click the banner below

Get a free Giffgaff Sim
intelligent22
Posts: 1,611
Topics: 9
Kudos: 218
Best Answers: 126
Registered: ‎30-04-2012

Re: Can't activate my new sim

If you lost your sim you can do either one of the following:

1. Do a Sim Swap by following this link:

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/What-is-SIM-Swap/ta-p/7320084

If you have a spare unactivated Giffgaff sim you can do it straightaway. If not just order a sim from your dashboard or from any banner on this forum. Giffgaff now send out hybrid sims, which contain both a standard and mirco sim that you can pop out.

Please not that Giffgaff shuts up sim swap activation between 9.30pm to 4.30am every night.

2. Report sim lost or stolen:

http://giffgaff.com/support/lost

You'll be sent out a replacement sim ( with same number ) via first class post. All credit and goody/gigabag allowances will be transferred as well.

See here for a full guide on what you need to do should you want to put a bar on the lost sim and phone:

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/How-do-I-report-my-phone-and-or-SI...
scholar
mnivs
Posts: 852
Registered: ‎06-08-2013

Re: Can't activate my new sim

[ Edited ]

If you reported your sim stolen then the new one that was sent to you would have had all the information from your account on it. If not you will have to do a sim swap with the new sim.  You can not have two sims active on one account.

Get a free giffgaff Sim
pathfinder
crinkes
Posts: 2,150
Registered: ‎12-12-2013

Re: Can't activate my new sim

if you reported it lost or stolen giffgaff will send you a new sim to activate on your account with the same number
instructor
smartmedia
Posts: 1,704
Registered: ‎01-10-2013

Re: Can't activate my new sim

What does it say here

 

https://giffgaff.com/dashboard

 

Sounds like you have done a sim swap 

 

Number balance etc. should be the same.

sloz
Posts: 55,455
Registered: ‎27-11-2009

Re: Can't activate my new sim

You don't get a new number with a sim swap
You retain the old number
How long ago did you perform the sim swap?
Is your account active online

Is your phone showing a signal? ( signal bars and a connection symbol)
What does it say when you dial *100*7# and *100#

al_kan
Posts: 215
Topics: 10
Kudos: 15
Best Answers: 3
Registered: ‎07-01-2014

Re: Can't activate my new sim

If you lost your sim you can do either one of the following:

1. Do a Sim Swap by following this link:

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/What-is-SIM-Swap/ta-p/7320084

If you have a spare unactivated Giffgaff sim you can do it straightaway. If not just order a sim from your dashboard or from any banner on this forum. Giffgaff now send out hybrid sims, which contain both a standard and mirco sim that you can pop out.

Please not that Giffgaff shuts up sim swap activation between 9.30pm to 4.30am every night.

2. Report sim lost or stolen:

http://giffgaff.com/support/lost

You'll be sent out a replacement sim ( with same number ) via first class post. All credit and goody/gigabag allowances will be transferred as well.

See here for a full guide on what you need to do should you want to put a bar on the lost sim and phone:

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/How-do-I-report-my-phone-and-or-SI...

solid247
Posts: 15,160
Topics: 120
Kudos: 1,845
Best Answers: 417
Registered: ‎24-08-2011

Re: Can't activate my new sim

Doing a simswap is what you need to do as all number credit and goodybags jump onto the new sim u have so follow this >
http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/What-is-SIM-Swap/ta-p/7320084
Get a free Giffgaff Sim
 
pupil
shaz14
Posts: 563
Registered: ‎16-05-2011

Re: Can't activate my new sim

You cant have 2 numbers on 1 account you will have to make a new 1