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newcomer
andrzejcom
Posts: 2
Registered: ‎02-02-2014
Best Answer

Can't connect to Internet

Hi, I've just put newly registered sim with £10 goodybag into a Blackberry Curve 9300 (which was on the 02network), and I can't connect to Internet, despite using the step by step video guide on giffgaff set up to try to set up manually. When trying to connect to browser, message comes up "unable to connect to the Internet, please try again later. If problem persists, please contact your service provider. Any help would be much appreciated!
bengalknights
Posts: 27,725
Topics: 21
Kudos: 2,469
Best Answers: 1,629
Registered: ‎29-07-2011

Re: Can't connect to Internet

For BlackBerry settings see http://bit.ly/jitbblackberry

Also ensure you have bb addon or opera browser
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dalan
Posts: 41,357
Topics: 116
Kudos: 5,500
Best Answers: 3,960
Registered: ‎24-10-2011

Re: Can't connect to Internet

Hi
Blackberry.

You have to buy the blackberry plan to get the full bb sevices. Ie, internet, push emails, and bb messenger, mms.

If you want to buy a Blackberry plan see link below.

https://giffgaff.com/buy/blackberry-plan

Please note. Blackberry's running on OS 10 do not need the blackberry plan. Credit or a goodybag will work.


How to setup your Blackberry: http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/giffgaffer-s-guide-to-Blackberry/td-p/92334

Have a look at this.
Blackberry troubleshooter

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Blackberry-User-Please-Read-before-Posting/...

Internet without the BlackBerry Plan.
In order to get the internet working on a BlackBerry without the BlackBerry Plan, you will need to have the Opera Mini browser installed on your BlackBerry instead. Follow this simple guide on some instructions to getting on the internet with out the BlackBerry Add-on:
First of all set up your BlackBerry internet settings to the following:
APN: giffgaff.com
Username: giffgaff
Password: password
Then, while connected to wifi, you need to download the Opera Mini internet browser from the BlackBerry App World
Now when you want to use the internet use the newly installed browser, Opera Mini, and it should work!

You can download the opera mini browser from the link below.

http://j.mp/bboperamini

If I helped click ''solutions and kudos'' thanks.
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mazinodo
Posts: 1,867
Topics: 14
Kudos: 156
Best Answers: 39
Registered: ‎04-08-2011

Re: Can't connect to Internet

you have buy the two together


check here

https://giffgaff.com/buy/blackberry-plan
If a post has solved your problem then do remember to mark as "best answer" :smileyvery-happy:
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aspirant
nad786hussain
Posts: 3,162
Registered: ‎20-01-2012

Re: Can't connect to Internet

Hi for blackberry plan follow link: https://giffgaff.com/buy/blackberry-plan
supporter
klccklcc1
Posts: 1,787
Registered: ‎12-06-2012

Re: Can't connect to Internet

Did you buy bb addon?
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soothsayer
djbonner07
Posts: 17,806
Registered: ‎13-03-2011

Re: Can't connect to Internet

Try this please --


[ Blackberry User's ] [ Quick Settings Setup ]



• 1, Go to your home screen and select (Option)

• 2, Then select ( Device )

• 3, Then select ( Advanced System Settings ) > ( TCP/IP )


● Then enter the APN :

• APN : giffgaff.com
• Username : giffgaff
• Password : type the word password

Proxy Server Address: Leave this completely blank.



● Press the BB Menu Key and Select ( Save )



More Blackberry OS Below --


● For OS 4 or 5 :

From the Home Screen
1, Options
2, Advanced Options > TCP
3, APN : giffgaff.com
4, Username : giffgaff
5, Password : type the word password

Proxy Server Address: Leave this completely blank.


6, Then tap Menu and Save






● For OS 6-7

1, Trackpad Button > Open Tray
2, Select Options > Device > Advanced System Settings > TCP/IP

• 3, APN : giffgaff.com
• 4, Username : giffgaff
• 5, Password : type the word password

Proxy Server Address: Leave this completely blank.


• 6, Then BB Menu Key > Save
•• Turn On Data Services



• By using Opera Mini (internet browser) you can browse the web with just the standard unlimited internet..

The Blackberry browser will not work unless you have the Blackberry Plan




If you need the Blackberry Addon for next time see this > Goodybags with a Blackberry Plan, see here https://giffgaff.com/buy/blackberry-plan



● [ After The BB Plan Purchase ]

Try taking your battery out for 1-2 minutes then replace and power it back on

Settings then should be applied for you automatically !


• (Please be Aware) It could take 24 hours to register/activate with RIM

• If your BB Add-on fails to activate within 24 hours and trying the above suggestions I made then I would advise you to contact a agent ASAP

• Contact A Agent http://bit.ly/giffgaffagent
Agent Replies http://https://giffgaff.com/support/questions


Full on Guide : http://bit.ly/giffgaffblackberry

Info on the BB Plan : http://giffgaff.com/blackberry-add-on




● [ Need Further Help ]


• If you have the 'Blackberry Plan' - use this guide: http://j.mp/ggbbbrowser

• If you don't have a Blackberry Plan, you can still use the internet. - Please use this guide instead: http://j.mp/bboperamini
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khadj
Posts: 1,090
Topics: 5
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Registered: ‎01-09-2011

Re: Can't connect to Internet

rosethorns
Posts: 6,020
Topics: 9
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Best Answers: 147
Registered: ‎13-01-2013

Re: Can't connect to Internet

Did you buy the blackberry addon?

If I helped click ''solutions and kudos'' thanks

Sent from my iPad
supporter
raycharnock
Posts: 1,033
Registered: ‎25-04-2013

Re: Can't connect to Internet

  try rebooting the phone several times ?

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