Help & Support

[alison2512]

Hi everyone, I need your help again please.  A pal has sent me a picture message and when I tap 'download' it tries for a while then gives up. I have the internet set up and it works fine. Can I do anything so I can recieve MMS ? 

Thanks in anticipation !

[rayhoo lives and breathes giffgaff]

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alison2512 wrote:

Hi everyone, I need your help again please.  A pal has sent me a picture message and when I tap 'download' it tries for a while then gives up. I have the internet set up and it works fine. Can I do anything so I can recieve MMS ? 

Thanks in anticipation !

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If you have Wifi then Disable it.  More here on how MMS works  MMS Simply.

[tjommo pioneer]

Text settings to 2020 to set up MMS settings or I'd you have a smartphone look at http://bit.ly/giffgaffiphone

[jpcjpc professor]

Have you tried using the stock messaging app to open it?

I had the same problem using a third party app, but it worked fine with the stock app. And from then on it opened on other messaging apps too.

May be coincidence, but give it a go.

[ilambert governor]

Phone settings for mms and INTERNET Text "SETTINGS" to 2020, if it doe's not work, try here. MMS is not included in any goodybags: they cost 16p


Definitive APN Settings should work on all phones - http://bit.ly/giffgaffapn for most phones

Nokia Lumia - See this guide; http://j.mp/giffgafflumia

Nokia C3 - http://bit.ly/giffgaffnokiac3

Nokia C5 - http://bit.ly/ggnokiac5

Android phones - http://bit.ly/jitbandroid

Samsung ch@t http://bit.ly/ggsamchat

Blackberry - http://bit.ly/jitbblackberry

Windows phones - http://bit.ly/giffgaffwp7

Dongle Installation/settings - http://bit.ly/giffgaffdongle

iPad with screen shots - http://bit.ly/giffgaffiPad

There are four iPhones in the family that use these settings successfully. (3Gs, 4, 4s, 5) Running IOS 5.1.1 IOS 6.1 and ios 6.0.2
 Iphone -  http://bit.ly/jitbiphone

[mic_fin instructor]

Try restarting your phone. Also ensure there is enough memory to save the download

[mazza2010 contributor]

Txt mms 1010 goodybags dont cover mms cost 16p to sent comes out of ur credit

[lucy68]

tweakker APN: mms and internet: https://play.google.com/store/apps/details?id=com.tweakker&feature=search_result#?t=W251bGwsMSwxLDEs...

[pr08rad expert]

You need to ensure you have the correct settings, has it been working in the past on GG ? If not then that will be the reason,

[sullyman525 chaperon]

manually enter the settings