on 14-11-2012 23:12
Got my sim from my freind today, registerd it, its active in my phone so i went to by a top up voucher, now it won't let me top it up!!, says "sorry your not allowed to access this page", i don't know my mobile number, also it's not showing at the top of my profile. any help please???
14-11-2012 23:18 - edited 14-11-2012 23:20
Go through the activation process
1. put your 6 didgit code in
2. Next page personal details
3. Next is the top up page , ignore the goodybags you can't choose one yet
On the right is a redeem voucher link, click that and put your voucher code in to activate
Your sim will be activated when you can see your balance in your my giffgaff page , you can then buy a goodybag with your balance if you wish
on 14-11-2012 23:21
then try topping up using a computer connected to the internet
You will need your user name and password to do this.
Go to my account and goto top up using voucher input you number when prompted
Hope this helps.
If you are still trying to top up during activation then you can also do this using a computer if this does not work try again tomorrow.
If all else fails contact and agent.
on 14-11-2012 23:22
Go to any payzone/paypoint shop
or supermarket etc.( like Tesco, Morrison , Asda)
Ask for Giffgaff (or o2).
just dail 4444 or 43430 to top up Or Redeem topup voucher online :
Click to buy goodybags from exiting balance :
on 15-11-2012 01:07
Try topping up on your phone, by calling 4444.
Or if your are activating, ignore the goodybags & credit and on the right hand side there should be a box saying redeem your voucher, put the voucher code in and this should work.
If not try contacting an agent