Help & Support

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newcomer
revolvaaaa
Posts: 2
Registered: ‎14-11-2012

Can't top up, sorry your not allowed to access this page!

Got my sim from my freind today, registerd it, its active in my phone so i  went to by a top up voucher, now it won't let me top it up!!, says "sorry your not allowed to access this page", i don't know my mobile number, also it's not showing at the top of my profile. any help please???

chaperon
nazii3
Posts: 824
Registered: ‎23-06-2012

Re: Can't top up, sorry your not allowed to access this page!

top up by phone dial 4444 or 43430 :smileyhappy:

click the banner below for your lovely gg sim +£5 free credit:smileyhappy:

Get a free giffgaff Sim
chaperon
nazii3
Posts: 824
Registered: ‎23-06-2012

Re: Can't top up, sorry your not allowed to access this page!

and make sure you are logged tot he right account.

click the banner below for your lovely gg sim +£5 free credit:smileyhappy:

Get a free giffgaff Sim
sloz
Posts: 49,590
Registered: ‎27-11-2009

Re: Can't top up, sorry your not allowed to access this page!

[ Edited ]

Go through the activation process
https://giffgaff.com/activate-sim

1. put your 6 didgit code in
2. Next page personal details
3. Next is the top up page , ignore the goodybags you can't choose one yet

On the right is a redeem voucher link, click that and put your voucher code in to activate

Your sim will be activated when you can see your balance in your my giffgaff page , you can then buy a goodybag with your balance if you wish

bestmi52
Posts: 301
Topics: 38
Kudos: 27
Best Answers: 6
Registered: ‎29-06-2012

Re: Can't top up, sorry your not allowed to access this page!

If you are having problems topping up via mobile internet or by calling 4444 or 43430
then try topping up using a computer connected to the internet
You will need your user name and password to do this.
Goto www.giffgaff.com
Login
Go to my account and goto top up using voucher input you number when prompted
Hope this helps.
If you are still trying to top up during activation then you can also do this using a computer if this does not work try again tomorrow.
If all else fails contact and agent.
British by birth, Yorkshire by the grace of GOD
sam1128
Posts: 25,230
Kudos: 3,173
Best Answers: 2,529
Registered: ‎01-03-2012

Re: Can't top up, sorry your not allowed to access this page!

Use Voucher :

Go to any payzone/paypoint shop
or supermarket etc.( like Tesco, Morrison , Asda)


Ask for Giffgaff (or o2).

just dail 4444 or 43430 to top up Or Redeem topup voucher online :

https://giffgaff.com/mobile/redeem-voucher

Click to buy goodybags from exiting balance :

https://giffgaff.com/mobile/buy-from-balance

Get a free giffgaff Sim

novice
beccasmart
Posts: 114
Registered: ‎10-03-2011

Re: Can't top up, sorry your not allowed to access this page!

Try topping up on your phone, by calling 4444. 

Or if your are activating, ignore the goodybags & credit and on the right hand side there should be a box saying redeem your voucher, put the voucher code in and this should work.

 

If not try contacting an agent :smileyhappy: