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newcomer
vbird1
Posts: 1
Registered: ‎16-12-2013
Best Answer

Cancel giffgaff

I would like to cancel giffgaff - how do i go about this? Do i cancel my direct debit?

 

Thank you

 

mrlucking96
Posts: 1,604
Topics: 12
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Registered: ‎24-03-2011

Re: Cancel giffgaff

Go to this page to delete your card details: https://giffgaff.com/profile/payment-details

Then you can just leave your account as is and leave giffgaff
Hope this helps mate! :smileyhappy:
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foodie_girl
Posts: 1,027
Topics: 7
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Best Answers: 122
Registered: ‎27-07-2011

Re: Cancel giffgaff

[ Edited ]

Your giffgaff account will be closed automatically if you transfer your number to another provider with a PAC code. Any credit in your account will be lost, so it would be worth using it first.

 

If you want to close your account and are not transferring out the number, simply stop using the sim. It will become inactive after 6 months.

 

Check that auto top-up and recurring goodybags are switched off on your payment details tab:

https://giffgaff.com/profile/payment-details

 

Remove your card details from the same tab to prevent any unexpected payments.

 

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mattdiver
Posts: 1,266
Kudos: 245
Best Answers: 198
Registered: ‎25-12-2013

Re: Cancel giffgaff

[ Edited ]

Hi vbird,

 

As giffgaff is Pay as You Go, there is no contract to cancel,

 

Just cancel your direct debit with your bank and use the links above to cancel any recurring goodybags stop using your giffgaff SIM, you will lose any airtime credit unless you use it all.

 

If you want to take your number with you dial 43431 for your PAC code.

 

Sorry to hear you are leaving

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sneaky007
Posts: 3,719
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Registered: ‎10-08-2013

Re: Cancel giffgaff

Hi Vbird, and welcome to the giffgaff community,

follow this https://giffgaff.com/profile/payment-details and remove your card details,

The giffgaff account will be closed after 6 months without use e.g. no calls or texts sent or received,

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motivator
jase371
Posts: 3,528
Registered: ‎14-07-2012

Re: Cancel giffgaff

hi there yeh just delete ur card detail, then done use the giffgaff sim as giffgaff will deactive it if not used within 6monyth any way

gindygoo
Posts: 3,700
Registered: ‎12-03-2013
Mobile Phone: iPhone 4s

Re: Cancel giffgaff

Hiya,

 

It's really easy to leave giffgaff mate, all you need to do is cancel your recurring goodybag and remove your bank details from you're profile.

 

Before I provide you the link, can I ask why it is you're leaving us? Is there anything giffgaff can do to entice you to stay? If not we're sorry to see you leave and here's that link I promised:

 

https://giffgaff.com/profile/payment-details

 

Charlie.

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cicerone
ukadi17
Posts: 534
Registered: ‎24-09-2012

Re: Cancel giffgaff

did you buy a giffgaff phone? you have 7 days to cancel contract, you can do this by contacting an agent here: https://giffgaff.com/support/questions
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solid247
Posts: 15,160
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Registered: ‎24-08-2011

Re: Cancel giffgaff

You do not need to leave unused credit giffgaff let you donate so none goes to the black hole

To donate by using your airtime credit just;
Text "CTGG88 £1" to 70070 to donate £1
Text "CTGG88 £5" to 70070 to donate £5
Text "CTGG88 £10" to 70070 to donate £10
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isabel1066
Posts: 22,779
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Registered: ‎12-11-2010

Re: Cancel giffgaff

what do you want to leave gg for.
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