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newcomer
Posts: 15
Registered: ‎02-08-2012
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Cannot connect to the Internet - new phone & sim card

Hi

 

I am a new member to Gifgaf and have a question. I recently purchased a second hand iphone4 which was operating on the O2 network and now I have inserted my gifgaf sim card. I have been able to dowload everything from my ipod and itunes library and the internet works when I am connected to a wifi network where I have input the password.

 

However the problem I have is that when the 3G is turned on and I am in the office I get an error message when I try to connect to the internet.  'Could not activate cellular data network.   You are not subscribed to a cellular data service'

 

Please can someone help with this issue? is it becuase the phone is locked to O2 ?

 

many thanks in advance

 

Martin

Best Answer
Chosen by topic author chubbm
Posts: 57,194
Kudos: 13,058
Best Answers: 7,582
Registered: ‎01-04-2011

Re: Cannot connect to the Internet - new phone & sim card

See this KB article on how to setup your iPhone: http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Guide-to-using-an-iPhone-on-giffgaff/ta-p/3...

In a nutshell:

Settings > General > Profile - delete any and all profiles which may be here

Settings > General > Network > mobile data network (or "celluar data settings")

Under APN put:
APN: giffgaff.com
Username: giffgaff
Password: password (this is the word "password")

leave visual voicemail empty (gg don't do it)

under MMS put:
APN: giffgaff.com
Username: giffgaff
Password: password (this is the word "password")
MMSC: http://mmsc-ac.mms.o2.co.uk:10021/mmsc
MMS Proxy: 193.113.200.195:8080
Max MSG size:2097152

Settings > General > Network/Mobile Data > Enable 3G <ON>
Settings > General > Network/Mobile Data > Cellular Data <ON>
Settings > Messages> MMS Messaging <ON>

You may also need to reboot your phone to implement these settings.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit

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All Replies
Posts: 10,477
Kudos: 1,578
Best Answers: 1,058
Registered: ‎24-11-2011

Re: Cannot connect to the Internet - new phone & sim card

Have you set up your iPhone for data? You have to set these up manually.

For iOS 5 Goto Settings> General> Network> Mobile Data Network
For iOS 6 Goto Settings> General> Mobile Data> Mobile Data Network (scroll to bottom to see)
Now enter these settings
APN: giffgaff.com
USERNAME: giffgaff
PASSWORD: password

MMS
APN: giffgaff.com
USERNAME: giffgaff
PASSWORD: password

MMSC: http://mmsc-ac.mms.o2.co.uk:10021/mmsc
MMS proxy: 193.113.200.195:8080
MMS Max Message Size: 2097152
MMS UA Prof URL: [leave blank]

DON'T PRESS RESET just go back up the menu
Then pop it into airplane mode then off again and all should now be working.

Best Answer
Chosen by topic author chubbm
Posts: 57,194
Kudos: 13,058
Best Answers: 7,582
Registered: ‎01-04-2011

Re: Cannot connect to the Internet - new phone & sim card

See this KB article on how to setup your iPhone: http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Guide-to-using-an-iPhone-on-giffgaff/ta-p/3...

In a nutshell:

Settings > General > Profile - delete any and all profiles which may be here

Settings > General > Network > mobile data network (or "celluar data settings")

Under APN put:
APN: giffgaff.com
Username: giffgaff
Password: password (this is the word "password")

leave visual voicemail empty (gg don't do it)

under MMS put:
APN: giffgaff.com
Username: giffgaff
Password: password (this is the word "password")
MMSC: http://mmsc-ac.mms.o2.co.uk:10021/mmsc
MMS Proxy: 193.113.200.195:8080
Max MSG size:2097152

Settings > General > Network/Mobile Data > Enable 3G <ON>
Settings > General > Network/Mobile Data > Cellular Data <ON>
Settings > Messages> MMS Messaging <ON>

You may also need to reboot your phone to implement these settings.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Posts: 28,544
Registered: ‎16-02-2011

Re: Cannot connect to the Internet - new phone & sim card

It will work if you follow this guide http://bit.ly/giffgaffiphone4
Get a free Giffgaff Sim
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