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novice
Posts: 50
Registered: ‎06-01-2011
Best Answer

Cant text other giffgaff users

My texts to other users just dont get to their destination. i've had this problem for a number of weeks and the texts just get lost in the system, i can recieve messages from other giffgaff users but i cant send them back.

 

i have already checked for network issues on http://status.o2.co.uk

 

i have already restarted and reset my phone completely, removed the sim card and tried deleting and reentering the number into the phone.

 

any ideas??

Best Answer
Chosen by topic author 3rr0r_404
Posts: 19,246
Registered: ‎11-05-2010
Mobile Phone: iPhone 6

Re: Cant text other giffgaff users


3rr0r_404 wrote:
i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine


ok, time to contact an agent then Smiley Wink


It's good to be back! Smiley Happy

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Highlighted
Posts: 19,246
Registered: ‎11-05-2010
Mobile Phone: iPhone 6

Re: Cant text other giffgaff users

try both +447xx and 07 formats; does it fail both ways?

 

is message centre number correct:   +447802002606

 

Only option left then would be to contact an agent and get the technical team to investigate


It's good to be back! Smiley Happy
head honcho
Posts: 5,491
Registered: ‎21-09-2010

Re: Cant text other giffgaff users

[ Edited ]

Have you topped up £10 in the last three months?

 

What does it say here?

 

My giffgaff balance.jpg

consultant
Posts: 2,488
Registered: ‎16-04-2011

Re: Cant text other giffgaff users

Does it work fine with other networks? To be honest it sounds like a problem on the account, not the network/mast, so see if an agent can do anything.
Media MonstrosityMedia MonstrosityOrder a SIM from MeIf Somebody HelpedAbout MeSilicox Valley
novice
Posts: 50
Registered: ‎06-01-2011

Re: Cant text other giffgaff users

i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine
Best Answer
Chosen by topic author 3rr0r_404
Posts: 19,246
Registered: ‎11-05-2010
Mobile Phone: iPhone 6

Re: Cant text other giffgaff users


3rr0r_404 wrote:
i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine


ok, time to contact an agent then Smiley Wink


It's good to be back! Smiley Happy
head honcho
Posts: 9,901
Registered: ‎17-03-2011

Re: Cant text other giffgaff users

When did u top up last? Ten pound or more?
Posts: 19,246
Registered: ‎11-05-2010
Mobile Phone: iPhone 6

Re: Cant text other giffgaff users


pitney wrote:
When did u top up last? Ten pound or more?

As he's got a £10 goodybag, I'm not sure knowing this actually helps us tbh.


It's good to be back! Smiley Happy
novice
Posts: 50
Registered: ‎06-01-2011

Re: Cant text other giffgaff users

£10 top up about ten days ago