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novice
3rr0r_404
Posts: 50
Registered: ‎06-01-2011
Best Answer

Cant text other giffgaff users

My texts to other users just dont get to their destination. i've had this problem for a number of weeks and the texts just get lost in the system, i can recieve messages from other giffgaff users but i cant send them back.

 

i have already checked for network issues on http://status.o2.co.uk

 

i have already restarted and reset my phone completely, removed the sim card and tried deleting and reentering the number into the phone.

 

any ideas??

top cat
andreww
Posts: 19,235
Registered: ‎11-05-2010
Mobile Phone: iPhone 5s

Re: Cant text other giffgaff users

try both +447xx and 07 formats; does it fail both ways?

 

is message centre number correct:   +447802002606

 

Only option left then would be to contact an agent and get the technical team to investigate


All SIMs, Micro-SIMs and Nano-Sims include £5 free credit upon activation :smileyhappy:
head honcho
sparkybhoy
Posts: 5,491
Registered: ‎21-09-2010

Re: Cant text other giffgaff users

[ Edited ]

Have you topped up £10 in the last three months?

 

What does it say here?

 

My giffgaff balance.jpg

consultant
ed33
Posts: 2,488
Registered: ‎16-04-2011

Re: Cant text other giffgaff users

Does it work fine with other networks? To be honest it sounds like a problem on the account, not the network/mast, so see if an agent can do anything.
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novice
3rr0r_404
Posts: 50
Registered: ‎06-01-2011

Re: Cant text other giffgaff users

i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine
top cat
andreww
Posts: 19,235
Registered: ‎11-05-2010
Mobile Phone: iPhone 5s

Re: Cant text other giffgaff users


3rr0r_404 wrote:
i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine


ok, time to contact an agent then :smileywink:


All SIMs, Micro-SIMs and Nano-Sims include £5 free credit upon activation :smileyhappy:
head honcho
pitney
Posts: 9,901
Registered: ‎17-03-2011

Re: Cant text other giffgaff users

When did u top up last? Ten pound or more?
top cat
andreww
Posts: 19,235
Registered: ‎11-05-2010
Mobile Phone: iPhone 5s

Re: Cant text other giffgaff users


pitney wrote:
When did u top up last? Ten pound or more?

As he's got a £10 goodybag, I'm not sure knowing this actually helps us tbh.


All SIMs, Micro-SIMs and Nano-Sims include £5 free credit upon activation :smileyhappy:
novice
3rr0r_404
Posts: 50
Registered: ‎06-01-2011

Re: Cant text other giffgaff users

£10 top up about ten days ago