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newcomer
wendy72
Posts: 1
Registered: ‎10-02-2012

Faulty sim

   i have activated a faulty sim card and already put a goodybag on it,how do i get the goodybag transfered to the replacement sim,as i have not used it?

bertiebat
Posts: 16,752
Registered: ‎25-01-2011

Re: Faulty sim

You don't need to the account details stay the same (including goodybags).
Please mark the best answer when you're sorted :smileyhappy: to help others find it.
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Posts: 8,813
Topics: 50
Kudos: 629
Best Answers: 43
Registered: ‎17-01-2011

Re: Faulty sim

they stay same
goonerrick
Posts: 6,720
Topics: 16
Kudos: 654
Best Answers: 158
Registered: ‎15-02-2011

Re: Faulty sim

You have to report your SIM as lost/stolen.

You can do this from the handy links on your my giffgaff page.

Rick.
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heavy hitter
adnanasim80
Posts: 3,678
Registered: ‎04-11-2011

Re: Faulty sim

u can not transfer goodybag to different account but u can get replacement sim

 

Ask the Agent
http://bit.ly/giffgaffagent

jmistry
Posts: 9,357
Topics: 6
Kudos: 837
Best Answers: 671
Registered: ‎20-12-2010

Re: Faulty sim

As long as you received the sim from reporting it as lost/stolen then all your details should be transferred over to your sim....
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supporter
rumia
Posts: 996
Registered: ‎03-10-2010

Re: Faulty sim

You dont need to do anything once you reactivte the sim card it will be back on your account.
head honcho
pitney
Posts: 9,901
Registered: ‎17-03-2011

Re: Faulty sim

Go help section on here and report ur sim as damaged then it will get blocked within 5 minutes. Gg will send u a replacement sim with all ur account details on and any ggbag and credit
misterjiff
Posts: 2,712
Kudos: 459
Best Answers: 200
Registered: ‎06-11-2011

Re: Faulty sim

How do you know it's faulty?

If it definitely is faulty you will need to report it as lost/stolen http://support.giffgaff.com/app/answers/detail/a_id/100/kw/lost

You will lose all access to your existing sim and giffgaff will send you a replacement (usually within a week) which will have the same number, credit and/or goodybags as your original sim.
newcomer
welshace84
Posts: 15
Registered: ‎04-02-2012

Re: Faulty sim

Do you think it's faulty because it says 'No Sim inserted' on your phone?......Mine says that too, worried I might have broken it when i cut it down to Micro size