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newcomer
ashleyj84
Posts: 3
Registered: ‎25-10-2013

Full 3G signal but slow Internet

I have had giff gaff for about ten days on an iPhone 5 previously on O2. Iv always had quick Internet and for the first week of giff gaff had quick Internet. It's suddenly stopped working, and when it does work I try and stream a video and it stops again. Iv check everything and the only thing I can think is giff gaff may have stopped my download even though I'm on unlimited and I havnt tethered or been excessive but how do I know I it's that or a signal fault. Already checked O2 status and looks fine.
shabbyoliver
Posts: 910
Registered: ‎25-06-2012

Re: Full 3G signal but slow Internet

[ Edited ]

First try turning your phone off, waiting a couple of minutes and turning it back on. This will reconnect you to the network and may help.

 

If it doesn't help, check the service status in your area by following this link (This may or may not give the same results as the O2 check you've already done): http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/4...

 

If you enter your postcode this should show you any local issues, including planned work, as well as indicating signal strength (2G & 3G) & outages.

 

If you find that there are no issues with the signal, try doing a manual roam to reconnect to the network:

 

1) Go to your phone's settings.

 

2) Select mobile network options.

 

3) Change the Network Selection Mode from Automatic to Manual.

A list of available networks will be displayed after a few moments.

 

4) Select any network that is not O2. After a few moments you will see "No Service" on the display.

 

5) Now select your home provider network (which is O2) and change the selection back to Automatic.

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beginner
kerblimey
Posts: 34
Registered: ‎03-11-2012

Re: Full 3G signal but slow Internet

Try turning some apps off in the background. When I have lots running my phone always lags. Double tap the home button then flick up the apps you don't want away from you.
Hope this helps.
nosherfj
Posts: 920
Topics: 43
Kudos: 150
Best Answers: 32
Registered: ‎09-03-2013

Re: Full 3G signal but slow Internet

Poor signal have a read here-
http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/4...

Check to see if there are any outages in the mobile network where you are: http://giff.ly/ggservice

If that is OK then try turning your phone off, waiting 5 min.s and then turn it back on.

If that doesn't work then see if doing a manual roam helps http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/manual-roam/m-p/3345471#M32502

Also try turning airplane mode on and then back off.

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to request a giffgaff SIM with £5 FREE credit.
maestro
pjpoppy
Posts: 5,722
Registered: ‎16-06-2013

Re: Full 3G signal but slow Internet

[ Edited ]

hello ashley,

Check the network status in your area here, http://www.bit.ly/ggservicestatus

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bigdaveuk
Posts: 13,498
Topics: 74
Kudos: 867
Best Answers: 323
Registered: ‎17-12-2012

Re: Full 3G signal but slow Internet

does your phone say no service?
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tipster
taff999555
Posts: 493
Registered: ‎26-10-2011

Re: Full 3G signal but slow Internet

Go to your mobile data settings and change the username from giffgaff to bypass.
newcomer
ashleyj84
Posts: 3
Registered: ‎25-10-2013

Re: Full 3G signal but slow Internet

Ok so now 3G has completely stop, shows full 3G signal but nothing loads. I have to turn 3G off to get anything to work. I don't get it, it initially worked fine
scrappydez
Posts: 1,938
Registered: ‎07-06-2012

Re: Full 3G signal but slow Internet


ashleyj84 wrote:
Ok so now 3G has completely stop, shows full 3G signal but nothing loads. I have to turn 3G off to get anything to work. I don't get it, it initially worked fine

Get an app called opensignal from the app store
It shows the local masts to you. Would you believe it makes a difference on the direction you face to the strength you receive
https://itunes.apple.com/gb/app/opensignal/id598298030

 

 

It may be worth checking your settings again, they will need to be entered everytime you remove the sim.

Have a look at my guide - The complete guide to the iPhone’s MMS settings

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