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Registered: ‎14-02-2014
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Goody bag £20

hi can anybody help, I bought a goody bag a month ago as i decided to move over to GIffGaff, but my iphone was locked to another network, so I have had to have my iphone unblocked and its taken a month, I havent used any of my goodybag until today and it runs out tomoz, how can I have the goody bag transfered to next month?

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Chosen by mark_h_ (former giff-staffer)
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Registered: ‎20-08-2012

Re: Goody bag £20

[ Edited ]

Hi there andrealyon.
Sorry for the bad news but once a goodybag is live,a refund cant be given unfortunately. Also just for next time,please post anyhelp or support related questions in the help and support section,that way you will get lots more help,cheers and sorry for the bad news.

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Registered: ‎09-07-2010

Re: Goody bag £20

You cannot i'm afraid, the only option will be to buy a new goodybag when it expires. A goodybag has a 1 month lifetime regardless of if your phone is in a position to use it
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Chosen by mark_h_ (former giff-staffer)
Posts: 61,536
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Registered: ‎20-08-2012

Re: Goody bag £20

[ Edited ]

Hi there andrealyon.
Sorry for the bad news but once a goodybag is live,a refund cant be given unfortunately. Also just for next time,please post anyhelp or support related questions in the help and support section,that way you will get lots more help,cheers and sorry for the bad news.

CLICK ONTO MY BANNER AND ORDER ANY FREE SIM CARD WITH £5 FREE CREDIT.
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Posts: 113
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Registered: ‎26-10-2013

Re: Goody bag £20

Taken from giffgaff's terms & conditions :

6.2 A Bundle lasts for a month, after which the associated allowance expires. This period starts from the moment you successfully make your purchase and the Bundle is allocated to your account. If you have any remaining allowance at the end of the period it will expire and not be rolled-over into the next month.

http://giffgaff.com/boiler-plate/terms#Bundles
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Registered: ‎29-12-2012

Re: Goody bag £20

Unfortunately u cant it lasts for 30 days
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pupil
Posts: 76
Registered: ‎11-01-2014

Re: Goody bag £20

Sorry once the goodybag becomes active you can't stop it for running
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Registered: ‎14-02-2011

Re: Goody bag £20

Unfortunately you can't transfer it to the next month.
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Registered: ‎21-08-2012

Re: Goody bag £20

You cannot transfer it until next month sorry
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Registered: ‎18-02-2014

Re: Goody bag £20


andrealyon wrote:

hi can anybody help, I bought a goody bag a month ago as i decided to move over to GIffGaff, but my iphone was locked to another network, so I have had to have my iphone unblocked and its taken a month, I havent used any of my goodybag until today and it runs out tomoz, how can I have the goody bag transfered to next month?


Sorry it cant be transfered  or amended once purchased.......You will need to buy another once this one expires

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Registered: ‎29-10-2013

Re: Goody bag £20

Sorry goody bags cannot be trsnsferred or extended only last 30 days
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