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earlharper
Posts: 23
Registered: ‎03-06-2010
Best Answer

Goodybag ran out, can't use credit...

Hi all,

 

A friend just used up all of her minutes on a £10 goodybag, she had £4.80 in her account but was not allowed to make calls using it....

 

Is this normal? If I were to run out of minutes on any of the goodybags, would I have to wait another month to be able to use my airtime or is this just a little glitch at the moment?

 

Thanks

 

Earl

scholar
george6000
Posts: 558
Registered: ‎30-06-2010

Re: Goodybag ran out, can't use credit...

This is not normal this is a error with giffgaff's systems please contact a agent to get this resolved
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Thanks,
George

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novice
earlharper
Posts: 23
Registered: ‎03-06-2010

Re: Goodybag ran out, can't use credit...

Thanks for that, I'll get her to do that later!

 

Glad it's not a policy, was getting a little suspicious that that was the thing that was going to be wrong...I'm yet to find anything else!!

 

Thanks again

 

Earl