on 11-05-2013 17:21
I was given my son's HTC Desire (2 yrs old) in February. He had it on a Vodafone 2-year contract, so when that ended, he did a factory reset on it and gave it to me. I put my Tesco O2 pay as you go sim card into it, that I had been using in a Nokia flip (non Android) phone, and it worked fine for a few weeks, then one day I couldn't get any sort of internet connection except via wifi. I have recently been in touch with Tesco helpline, who helped me set up the APN, but they still couldn't get the phone to connect to the internet. They said that Vodafone need to unlock it.
Is this correct, because it is only the 3G/2G connection that I can't get. Everything else is fine. Does it need unlocking? Do I need a new payg sim card? Is it a Tesco/O2 problem? Is it a Vodafone problem?
You advise would be greatly appreciated.
on 11-05-2013 17:22
on 11-05-2013 17:24
ANDROID - http://bit.ly/jitbandroid
If that dosent work You should probably check the service status in your area, which you can do from http://status.o2.co.uk/ by entering your postcode and clicking the 'Check' button. This should give you any local issues, including planned and emergency engineering work, as well as indicating what sort of signal strength you should expect, and the quality of mobile internet connection.
If you find that there are no issues reported in your area, try:
1. Turning your phone off, then wait five minutes, then turn your phone back on again, then wait five more minutes and try using it as normal
2. A manual roam (which can often sort out general communication issues) - there's a handy guide for this at http://is.gd/manualroam
on 11-05-2013 17:26
on 11-05-2013 17:28
Hope this helps.. and once you unlock your phone you will be able to use it on Giffgaff..
on 11-05-2013 17:29