on 28-09-2012 16:13
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on 28-09-2012 16:16
on 28-09-2012 16:17
Unfortunately you can't transfer numbers etc between giffgaff sims. Tell your friend to use the forgotten member link to get his username sent to his email account. If he doesn't know the email account used then contact an agent on his behalf. They an determine the username based on phone Number, date joined etc
on 28-09-2012 16:18
Forgotten username and password :
If your friend has forgotten his username, then there's a way to retrieve it.
1. Go to this link: http://giffgaff.com/support/lost-password
2. Type in his e-mail, phone number or username in the field.
3. After this, press submit and he will receive an email with his details, and a link to reset his password (This may take some time - But it'll come!)
Alternatively, he can check his emails for past emails from giffgaff with his username, such as a private messages, as they contain his username.
Your friend will need to Report his sim as lost/stolen here: http://giffgaff.com/support/lost
Giffgaff will send him a replacement sim within 5 working days. As soon as he reports your sim lost/stolen, his sim will be blocked and cannot be used. All Giffgaff sims are now dual and hybrid sims that contain a micro sim which easily pops out.
All his account details, number, credit and any goodybag he has will be restored onto the replacement sim.