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newcomer
Posts: 23
Registered: ‎28-03-2012
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How do I contact customer service?

I would like to speak to someone regarding online top up. I'm already sorted until 29/04/12. I mistakingly topped up for the following month after a mistake flashed saying the transaction was declined. Is there a number I can call. How can I sort this? Thanks in advance.

Posts: 32,684
Registered: ‎11-08-2011

Re: How do I contact customer service?

Sorry no numbers to call.

Contact an agent http://giffgaff.com/rightnow/ask

Posts: 32,767
Topics: 34
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Registered: ‎29-07-2011

Re: How do I contact customer service?

Use the contact agent link on left hand side of mygiffgaff
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Posts: 326
Topics: 6
Kudos: 56
Best Answers: 14
Registered: ‎24-02-2012

Re: How do I contact customer service?

[ Edited ]

You'll need to message an agent. There is no customer service number for GiffGaff

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Posts: 2,949
Kudos: 267
Best Answers: 237
Registered: ‎13-07-2011

Re: How do I contact customer service?

Sorry giffgaff is an online only company, they have no call centres to keep cost down and offer us great deals. You will need to contact an agent here: https://giffgaff.com/rightnow/ask
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novice
Posts: 94
Registered: ‎07-05-2011

Re: How do I contact customer service?

Don't bother contacting them. They take 24 hours to reply that you should ask the Community about your problem
Posts: 20,618
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Registered: ‎02-03-2011

Re: How do I contact customer service?

Or you can just leave it there.. Then you'll be sorted for the next month :smileyhappy:

Thats called queueing your goodybag..

You can only queue one at a time so when your month is up it just changes over seamlessly :smileyhappy:
"You can jail the Revolutionary, but you can never jail the Revolution"
MY GIFFGAFF FLYERS AND RECRUITING TIPS // NEW SIM ENVELOPE DESIGN - NO GLUE DOTS!!!
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adept
Posts: 787
Registered: ‎24-08-2011

Re: How do I contact customer service?

Yeah just ask your question here as there are some very clued up people.
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Posts: 12,136
Kudos: 1,408
Best Answers: 1,102
Registered: ‎21-10-2011

Re: How do I contact customer service?

You cant.

 

GG doesn`t have call centres and customer support unless it is an account problem in which case you contact an agent using this link

http://bit.ly/giffgaffagent

 

All other problems can be solved by the community. Just tell us UR problem (phone related of course .LOL)

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newcomer
Posts: 62
Registered: ‎04-03-2012

Re: How do I contact customer service?

sorry you cant call customer service