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newcomer
Posts: 6
Registered: ‎20-09-2013
Best Answer

How do I turn adult content OFF

I want to stop adult content.

Yes, I DO NOT want to see adult content.

 

I didn't think it was enabled but I thought I'd make sure it was off.

I went into my Phone Settings. Under 'Allow Adult Content' I selected 'no or off'.

Now it says "Allow adult content on phone = on"

It has done the opposite of what I have asked!

 

When I select 'change' it says "Your adult content changes are in progress, please check it later"

It has been 3 days.

I do not want adult content - what is going on?

 

I have started using my old O2 sim until this has been resolved. I see no reason to use Giffgaff until then.

Best Answer
Chosen by topic author bakerboy1977
Posts: 108
Topics: 4
Kudos: 23
Best Answers: 13
Registered: ‎31-01-2012

Re: How do I turn adult content OFF

Hi Bakerboy,

It can take a little while to go through but the process, but unless you submitted your passport/driving licence number either 3 days ago or on a previous occasion the filter will NOT be lifted, as they need this information as proof you are an adult.

If you have given them this info however I suggest you either contact an agent or wait for it to progress so you can turn it off again...
I hope this helped Smiley Happy. Kind regards

Minadequate

If this has been useful please please give Kudos, and if its helped enough to fix your problem apply best answer! Smiley Happy

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All Replies
Posts: 3,598
Topics: 67
Kudos: 346
Best Answers: 53
Registered: ‎23-08-2012

Re: How do I turn adult content OFF

Contact an agent
Don't forget to Kudo me if I've been helpful and mark as solution where appropriate :-)
Posts: 1,944
Kudos: 353
Best Answers: 286
Registered: ‎19-06-2012

Re: How do I turn adult content OFF

Hi , as that's an account issue, you need to contact an Agent:
https://giffgaff.com/support/ask
If giffgaff Blacklisted your mobile, then they can also remove the block.

Be aware it can take up to 24 hours for a reply, so please be patient.

"if you like my post Please give 'KUDOS' If my answer helped then please click 'Accept as Solution'


teeshirt
Posts: 50,183
Kudos: 12,893
Best Answers: 2,301
Registered: ‎10-02-2011

Re: How do I turn adult content OFF

Nothing
You have to turn it off

Get a free giffgaff Sim

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/blackberry-addon-fix-please-support/idi-p/3357539

newcomer
Posts: 6
Registered: ‎20-09-2013

Re: How do I turn adult content OFF

how do I contact and agent?

Posts: 50,183
Kudos: 12,893
Best Answers: 2,301
Registered: ‎10-02-2011

Re: How do I turn adult content OFF

[ Edited ]

Nothing
You have to turn it on its off by default 

See link to allow it to be turned on

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Adult-Restrictions-Removal/td-p/3017767

Get a free giffgaff Sim

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/blackberry-addon-fix-please-support/idi-p/3357539

Posts: 9,784
Topics: 15
Kudos: 1,089
Registered: ‎14-03-2013

Re: How do I turn adult content OFF

If not wanting 18sites unlocked why did you enter you your details to unlock it

Get a free giffgaff Sim
rookie
Posts: 126
Registered: ‎15-10-2013

Re: How do I turn adult content OFF

You have to go to the main giffgaff web site and go into your account which is called my account, then log in n there should be a section of adult content on/off explain how to do turn it on n off Smiley Happy
novice
Posts: 62
Registered: ‎04-01-2013

Re: How do I turn adult content OFF

Hi ,
itsay take some time befor its activat
i know itso annoying its should be other way round
if didnt activete it by tommorow you need to contact an Agent:
https://giffgaff.com/support/ask
Hopefully help
Posts: 50,183
Kudos: 12,893
Best Answers: 2,301
Registered: ‎10-02-2011

Re: How do I turn adult content OFF

[ Edited ]

Here's a link for the agent
But turning it off or on in your account wont remove the adult  bar
See the link above


https://giffgaff.com/support/ask

Get a free giffgaff Sim

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/blackberry-addon-fix-please-support/idi-p/3357539