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newcomer
maryamyasin1611
Posts: 1
Registered: ‎25-12-2013

I can't use internet on my new iphone 5C

Hi,

 

I bought a new iphone 5c and I am unable to use internet on the phone. I can text and call , but i cant get 3g. Is it soemthing to do with unlocking ?

 

Thank you

trainee
moelarry
Posts: 4
Registered: ‎25-12-2013

Re: I can't use internet on my new iphone 5C

Text settings to 2020.
natty88
Posts: 26,585
Topics: 102
Kudos: 2,864
Best Answers: 639
Registered: ‎18-10-2013

Re: I can't use internet on my new iphone 5C

Try sendin settings to 2020 or via wifi goto app store an download tweakker
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w69d
Posts: 23,955
Registered: ‎20-12-2011

Re: I can't use internet on my new iphone 5C

[ Edited ]

Here's the settings for the iPhone 5c/5s

 

please can you first reset the network settings by going into 

 

Settings ~ General ~ Reset ~ Reset Network Settings

(once pressed the iPhone should reboot by itself )

 7AD7E651-9D88-49A6-A975-AF7387E94987.PNG

Depending on your iPhone iOS version and international language ""British English"" Or ""English""

iOS 7
Settings~Mobile~Mobile Data Network
Settings~Cellular~Cellūlar Data Network

 

•apn =giffgaff.com

•username =vertigo

•password =password

 

MMS Settings

 

•apn =giffgaff.com

•username =vertigo

•password =password

•mmsc=http://mmsc.mediamessaging.co.uk:8002

•mms Proxy = 82.132.254.1:8080

•mms Max Message Size = 2097152

 

After editing the settings just press the Home Button (don't press the reset tab) ,Now please reboot your iPhone

 

Photo 2.jpg

MMS will NOT work unless 4G (3G) is ON

 

Lastly check that the MMS button in the Settings. (Settings~Messages) Make sure MMS Messaging is set to ON.

 

And remember that MMS / Picture Messages cost 16p (24p for none uk networks )and are not included in any Goodybag ( Mobile Data must be on to receive MMS messages)

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soothsayer
djbonner07
Posts: 18,497
Registered: ‎13-03-2011

Re: I can't use internet on my new iphone 5C


● [ Iphone Settings ]

To install your settings via wifi text SETTINGS to 2020

[ No Wifi? ] see below


• 1, IOS 7 - http://community.giffgaff.com/t5/Settings-for-your-device/iOS-7-Internet-and-MMS-set-up/ta-p/9911035


• 2, IOS 6 - see here : http://community.giffgaff.com/t5/learn-giffgaff-top-tips/ios-6-iphone-settings/m-p/6040034#m48985




● [ Do you have Wifi ] head over to the app store and download the giffgaff app for a Quick Setup ]


● [ Want the Free giffgaff app ] see below

http://itunes.apple.com/gb/app/my-giffgaff/id571246020?mt=8

• Once you installed the app click on More and add the apn settings



• 2, Otherwise - Try the Manual Way




[ Basic Iphone Setup ]

On your iphone go to :

Settings - General > Network
Cellular Data Network


Then Enter


• " Cellular Data "

And input the below information into your handset internet settings " tab "


• APN - giffgaff.com
• Username - vertigo
• Password : type in the word password


[ Visual Voicemail ]
Leave blank because giffgaff do not provide this



[ To use giffgaff internet]
•• Switch off your WiFi connection -

•• Switch on / Enable - Mobile Data/3G

• Make sure the Mobile Data connection is on/enabled - or Cellular Data


MMS -

[ MMS On giffgaff ]

MMS settings in the link below

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Giffgaff-MMS-Setup/m-p/7017742

• More -
http://community.giffgaff.com/t5/Service-Updates-Notice-board/Unable-to-send-receive-MMS-16-12-2012/...
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islandstifle
Posts: 6,285
Topics: 20
Kudos: 1,081
Best Answers: 426
Registered: ‎24-10-2013

Re: I can't use internet on my new iphone 5C

Please disregard the people saying to text "settings" to 2020 as this does not work on iPhones.

 

Instead, tap settings, tap Cellular, tap Cellular Data Network, and enter username vertigo, APN giffgaff.com, and password = password (literally the word "password", not your giffgaff password).

 

Your phone may display "mobile data" instead of cellular depending on your settings.

All my posts are typed individually for your specific problem and I never copy/paste from a script.

If you need an agent, use http://giffgaff.com/support/ask and choose the relevant category. Please refrain from using the j.mp link, the SIM limit form, or "choosing 30" from the drop-down menu, as this is not supported and may result in your query going to the wrong area.
rakel13
Posts: 5,372
Topics: 41
Kudos: 375
Best Answers: 53
Registered: ‎18-09-2011

Re: I can't use internet on my new iphone 5C

enter these settings:

 

apn: giffgaff.com

username: vertigo

password: password 

Please give me Kudos if I have helped you out :smileyhappy:
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