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newcomer
giffatos
Posts: 7
Registered: ‎11-12-2012
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I must wait to expire the second goodybag ???

I have run out of MB (Internet) on my goodybag before the goodybag itself expires (20/02/2013), so I bought a new goodybag (only data 500MB). After the payment I find that is not possible to lived up immidiately but can only be lived up once the existing one expires!!!

 

It's incredible! It's not possible that I will be obligated to use only 500MB for the next 2 months (until 20/03/2013) !!! I was wondering what I can do now? It's possible to ask for an update?

 

Can I update for example to an other goodybag if I pay the difference?

nea345
Posts: 283
Topics: 5
Kudos: 31
Best Answers: 9
Registered: ‎11-10-2012

Re: I must wait to expire the second goodybag ???

Contact an agent if you would like the data goodybag refunded

 

but you have to wait for the current goodybag to expire before moving onto the next - sorry

I hope i have been able to help - if so, please give me kudos

This is the YELLOW STAR under my name - Thanks
bluemoonbaz
Posts: 45,438
Registered: ‎10-02-2011

Re: I must wait to expire the second goodybag ???

[ Edited ]

You can only have one per month ..
You can have queued one cancelled if you wish .


Ask an agent for assistance in cancelling queued gbag
If you have any problems entering the time and date then select sim service,then select no service,then tick all the boxes and enter your comment in the box provided.
A response from an agent can take up to 24hrs so please keep going back to ask an agent and look for messages from agents.

 http://bit.ly/giffgaffagent

Get a free giffgaff Sim

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/blackberry-addon-fix-please-support/idi-p/3357539

munwar31965
Posts: 3,282
Registered: ‎21-05-2012

Re: I must wait to expire the second goodybag ???



I'm afraid you can't cancel or replace a goodybag. It lasts for a month.

If you finish the allowances early you'll have to top up your balance and be charged at 10p a minute or 2p per mb until the bag expires.

Get a free giffgaff Sim
scottoag
Posts: 2,250
Topics: 162
Kudos: 218
Registered: ‎20-08-2011

Re: I must wait to expire the second goodybag ???

You can cancel that new goodybag up to 24 hours before it goes live. But you can't activate another bag till existing one expires.

In future best to buy 12 pound bag that gives you unlimited internet - don't need to worry about running out.
Myself
newcomer
giffatos
Posts: 7
Registered: ‎11-12-2012

Re: I must wait to expire the second goodybag ???

How can I cancel it?

bluemoonbaz
Posts: 45,438
Registered: ‎10-02-2011

Re: I must wait to expire the second goodybag ???

[ Edited ]

Ask an agent for assistance to cancel

 http://bit.ly/giffgaffagent

Get a free giffgaff Sim

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/blackberry-addon-fix-please-support/idi-p/3357539

newcomer
giffatos
Posts: 7
Registered: ‎11-12-2012

Re: I must wait to expire the second goodybag ???

How can I cancel it?
gammysuzy
Posts: 1,574
Topics: 3
Kudos: 228
Best Answers: 175
Registered: ‎01-11-2012

Re: I must wait to expire the second goodybag ???

It is in the t&c's


6.2 A Bundle lasts for a month, after which the associated allowance expires. This period starts from the moment you successfully make your purchase and the Bundle is allocated to your account. If you have any remaining allowance at the end of the period it will expire and not be rolled-over into the next month.

6.3 Standard Charges will apply where you have used up your Bundle allowance and continue to use the associated Service.


However contact an agent to see if you can change your now queued goodybag for a different one so that you are not stuck with just the 500mb GIGABAG.
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bluemoonbaz
Posts: 45,438
Registered: ‎10-02-2011

Re: I must wait to expire the second goodybag ???

[ Edited ]

as previous replies you need to agent help to cancel


 http://bit.ly/giffgaffagent




















Get a free giffgaff Sim

http://community.giffgaff.com/t5/Submit-Great-giffgaff-Ideas/blackberry-addon-fix-please-support/idi-p/3357539