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elaine_james
Posts: 99
Registered: ‎31-12-2010

I receive emails from giffgaff BUT not statements ..... why is this please

since january 20011 I have had this problem the Agents mark my answer has SOLVED yet it is not / ever Solved

seems that  the test has been """"" carried out """""""     because I can get emails it shows there is no problem with my email address              

seems that the problem is at giffgaff end  ?????

yes the two boxes are TICKED

james thanks

Kind Regards James
thesaint
Posts: 18,764
Topics: 180
Registered: ‎05-10-2010

Re: I receive emails from giffgaff BUT not statements ..... why is this please

When it says solved it just means an agent has looked at your question.

Contact ahem again.

 

 

 

Les:smileyhappy:

harima
Posts: 905
Topics: 14
Kudos: 129
Best Answers: 45
Registered: ‎14-01-2011

Re: I receive emails from giffgaff BUT not statements ..... why is this please

change ur email address one of my friends had the same problem,then she changed her email address:smileyhappy:

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ukadi
Posts: 1,696
Topics: 5
Kudos: 250
Best Answers: 61
Registered: ‎10-01-2011

Re: I receive emails from giffgaff BUT not statements ..... why is this please

You can try contacting one of the educators, David_m or community manager vincent to see if they can help you, as this is more account related.

 

I sometimes dont get all communictions from GG, so it could be a database issue somewhere.

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andylamb
Posts: 11,243
Kudos: 1,977
Best Answers: 829
Registered: ‎02-05-2010

Re: I receive emails from giffgaff BUT not statements ..... why is this please

 

When giffgaff send out the statement in the first week of the month, it's not always obvious from its subject title that it is an important summary of your months usage activity. The last one on June 6th was entitled "Paying Out £250K to our Members". 

 

At first glance, I thought that it was a promotional type email, only because I was expecting a statement around that time that I looked harder at it.

 

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alweb
Posts: 10,844
Topics: 36
Kudos: 1,099
Best Answers: 452
Registered: ‎25-01-2011

Re: I receive emails from giffgaff BUT not statements ..... why is this please

why dont you make up a new email address or use someone elses email address

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governor
richy99
Posts: 3,629
Registered: ‎03-04-2011

Re: I receive emails from giffgaff BUT not statements ..... why is this please


andylamb wrote:

 

 The last one on June 6th was entitled "Paying Out £250K to our Members". 

 

At first glance, I thought that it was a promotional type email, only because I was expecting a statement around that time that I looked harder at it.

 


exactly the same here, it wasnt obvious at first glance that this was also a statement

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morvin
Posts: 28,542
Registered: ‎16-02-2011

Re: I receive emails from giffgaff BUT not statements ..... why is this please

Check your spam folder....you might also have filters in place
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