on 26-03-2013 11:23
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on 26-03-2013 11:24
They will be able to explain why the charges have been made and/or organise a refund where appropriate.
If while contacting an Agent you come across the 'Invalid Date' message, this is a known issue on the site; the current work-around is to choose a category and subcategory with no date, such as:
Sim service > No service (tick all 'Yes' options)
(direct link to this: https://giffgaff.com/support/ask/no_service)
Enter all the actual details for the issue you're having in the box there, and an Agent should come back to you in the normal manner.
on 26-03-2013 11:29