on 22-11-2010 02:10
on 22-11-2010 02:28
I've seen this question asked a few times on the forum recently. Perhaps it would be a good idea to add a content lock switch to the web interface for those who have already topped up or regularly pay using a credit card?
on 01-02-2011 13:41
I'm getting into a ridiculous loop. I went to log in on a web site I am registered on but received a message:
"Sorry....but this site is for over 18's"
and told if I wanted view the it to "contact the support team from giffgaff.com"
OK - so I lo in to giffgaff and send an email & my email is acknowledged.
Then get an email:
We are continuing to work on your issue. To provide more information, click the following link or paste it into your web browser.
OK I log in and visit the page, see what the good giffgaff technical people may wish to know - anxious to assist any way I can but . . .
You do not have permission to access this document."
So now I'm not allowed to answer questions about my own complaint . . .
I email back saying this is a rediculous situation and guess what . . . .
"Thanks for contacting the giffgaff team. Please see the response below. "
And that responce being:
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days."
How ~@%& . . . am I supposed to that ???
Oh! and I still can't access my web site!!
( . . . and giffgaff want me them recomend them to my friends . . )
on 01-02-2011 13:48
@rogerbhx: There are some other ways to get any age restrictions removed you can go to the link i posted below, you can go into any o2 shop with some id (to prove your over 18) and your phone and they will do it there, or depending on what phone you have you can download opera webbrowser and that will bypass any age restriction
on 01-02-2011 15:47
In this instance please raise a case with an agent and one of the team will investigate your issue.
If you've asked a question, mark the best answer as 'Accepted solution'. This lets everyone know you're sorted - It also gives kudos to the giffgaffer who helped you. Nice! ..... .
on 06-02-2011 10:43
Thank you for wishing to assist on this but may I respectfully point out that while orange made the phone it is not Orange blocking me - but giffgaff . . . and also giffgaff who appear unable to communicate sensibly with its own customers!
on 06-02-2011 10:58
Thank you David for your concern and guidance. I have submitted a query as you suggested.
If this is the recommended procedure in this situation why does the restriction notice state it.
"Sorry....but this site is for over 18's
contact the support team from giffgaff.com"
This is not helpful - especially for those of us new to giffgaff. Why not display the link you gave instead?