Help & Support

Reply
kingpin
funkylogik
Posts: 15,000
Registered: ‎09-06-2010
Mobile Phone: Galaxy S3 mmm :-)

Re: Internet age restriction

Think u need a credit card to remove age o2 age restriction or go in2 o2 shop with i.d. Didnt realise gg had age restriction though. Make sure u dont have google safe search turned on. As for opera, id recommend it to everyone simply because it is rapid, realy realy fast compared to most mobile default browsers. P.s jonmc, when i was on either o2 or orange (cant remember) opera mini wouldnt work on my phone until i got age restriction lifted
Get a free giffgaff SimGet a free giffgaff Sim
beginner
davegr
Posts: 17
Registered: ‎25-05-2010

Re: Internet age restriction

I've seen this question asked a few times on the forum recently. Perhaps it would be a good idea to add a content lock switch to the web interface for those who have already topped up or regularly pay using a credit card?

newcomer
wap3r
Posts: 15
Registered: ‎30-11-2010

Re: Internet age restriction

other good browsers are ucweb(.jar s40 n 60 aswell and windows mobile) uzard(java/flash windows mobile)  bolt(.jar jar s40 n 60)

newcomer
wap3r
Posts: 15
Registered: ‎30-11-2010

Re: Internet age restriction

dont do https:// ageverification.o2.co.uk/ cuz it messes up you internet just comes up with a download from o2 witelist one
newcomer
rogerbhx
Posts: 11
Registered: ‎30-12-2010

Re: Internet age restriction

I'm getting into a ridiculous loop. I went to log in  on a web site I am registered on but received a message:

 

 

"Sorry....but this site is for over 18's"

and told if I wanted view the it to "contact the support team from giffgaff.com"

 

OK - so I lo in to giffgaff and send an email  & my email is acknowledged.

 

 

Then get an email:

 

We are continuing to work on your issue. To provide more information, click the following link or paste it into your web browser.
http://support.giffgaff.com/app/account/questions/detail/i_id/51988

 

 

 

OK I log in and visit the page, see what the good giffgaff technical people may wish to know - anxious to assist any way I can but . . .

"Permission Denied

You do not have permission to access this document."

So now I'm not allowed to answer questions about my own complaint . . .  :smileysurprised:

I email back saying this is a rediculous situation and guess what . . . .

"Thanks for contacting the giffgaff team. Please see the response below. "

And that responce being:

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days."

 

 

How ~@%& . . . am I supposed to that ???  :smileymad:

Oh! and I still can't access my web site!!

( . . . and giffgaff want me them recomend them to my friends . . :smileyvery-happy:   )

vanguard
da1000
Posts: 1,235
Registered: ‎04-11-2010

Re: Internet age restriction

@rogerbhx: There are some other ways to get any age restrictions removed you can go to the link i posted below, you can go into any o2 shop with some id (to prove your over 18) and your phone and they will do it there, or depending on what phone you have you can download opera webbrowser and that will bypass any age restriction :smileywink:

 

https://ageverification.o2.co.uk/


Get a free Giffgaff Sim

steward
david_mc
Posts: 255
Registered: ‎14-01-2011

Re: Internet age restriction

@rogerbhx

 

In this instance please raise a case with an agent and one of the team will investigate your issue.

 

http://giffgaff.com/rightnow/ask

 

Kind Regards

David McLaughlin
Handy giff-staffer

If you've asked a question, mark the best answer as 'Accepted solution'. This lets everyone know you're sorted - It also gives kudos to the giffgaffer who helped you. Nice! ..... .
newcomer
rogerbhx
Posts: 11
Registered: ‎30-12-2010

Re: Internet age restriction

Thank you for wishing to assist on this but may I respectfully point out that while orange made the phone it is not Orange blocking me - but giffgaff . . . and also giffgaff who appear unable to communicate sensibly with its own customers!

newcomer
rogerbhx
Posts: 11
Registered: ‎30-12-2010

Re: Internet age restriction

Thank you David for your concern and guidance. I have submitted a query as you suggested.

 

If this is the recommended procedure in this situation why does the restriction notice state it.

 

"Sorry....but this site is for over 18's

contact the support team from giffgaff.com"

This is not helpful - especially for those of us new to giffgaff. Why not display the link you gave instead?

tipster
mariamparveen123
Posts: 284
Registered: ‎09-11-2010

Re: Internet age restriction

you have to contact an egent with your date of birth they would do it within a few days.
if i helped kudo me :smileyhappy: ( click the yellow star by my name)