Posts: 4
Registered: ‎04-05-2012
Best Answer

Internet doesn't work :-((((((((((((((((((((((((((((((((((

Hi, there, I'm new to GiffGaff from yesterday. I have got a nightmare now, how to make the Internet work. So far cost me quite lot money on top-up £30 before I found a way how to activate £10 250minutes+internet, but this money is not wasted. Much worst that I have to use my other (foreign) number on roaming internet in this country instead of giffgaff internet which I have payed for. Internet roaming is burnt of money, what makes my begin with giffgaff absolutely disappointing. Is there any help please, I received sms, that the network should send me some setting for mms+internet, but why it didn't happend? Not any customer service seems to be working...... I dont' care about mms, i don't want them at all. I desperately need internet as my was stopped, when my Three contract was terminated. My phone is SAMSUNG NOTE and my number is 07564109603.


Posts: 2,570
Kudos: 557
Best Answers: 396
Registered: ‎04-09-2011

Re: Internet doesn't work :-((((((((((((((((((((((((((((((((((

To get internet to work you need to install the Giffgaff internet settings (NOT the O2 ones)

To get this you can try text ‘settings’ to 2020 although this may not work. (Sometimes you have to REBOOT the phone for it to work, but this method is still not a guarantee to get the internet sorted)

If you have access to wifi then these should sort out the settings for you:

1. Download the “giffgaffAPN” from the market (If you have Android)
2. Or enter “” into safari (If you have an iPhone)

Here are the manual settings which should work on all phones:

GPRS-3G Settings

Connection Name: giffgaff – GPRS
Username: giffgaff
Password: password
MCC: 234
MNC: 10
Proxy Server Address:
Proxy Port:8080

MMS Settings

Connection Name: giffgaff - MMS
Username: giffgaff
Password: password
MMS proxy:
MMS port: 8080
MCC: 234
MNC: 10
APN type: mms

Restart the phone once the settings have been inputted.

Guide to Android:
Guide to iPhone 4:
Guide to iPhone 3G/3GS:
Guide to Windows Mobile 6.1:
Guide to Windows Phone 7/7.5:

If you have a blackberry then you will need to buy the blackberry add-on (it has to be bought at the same time as a goodybag) to use the blackberry browser and other blackberry services like BBM. When you buy the add-on, the settings should be sent to your phone and there should be no need to enter manual settings, though you may need to remove the battery for about 30 seconds and then put it back in.

Without the add-on you can still use the internet by downloading a separate browser such as Opera. However you will need to set up the internet settings yourself.

Guide to Blackberry:

KUDOS those who helped & 'ACCEPT AS SOLUTION' for those who answered your question Smiley Very Happy
Get a free Giffgaff Sim
Posts: 2,967
Topics: 61
Kudos: 1,275
Blog Posts: 0
Ideas: 15
Best Answers: 235
Registered: ‎09-02-2012

Re: Internet doesn't work :-((((((((((((((((((((((((((((((((((

Remove your personal number!

Also for internet issues read here:

3G/Internet Not Working

Check your internet settings are correct by:

Texting "settings" to 2020

or input them manually through the settings in your phone:

Connection Name: giffgaff - GPRS
APN - Access Point Name:
Proxy Server Address:
Proxy Port:8080
Username: giffgaff
Password: password
MCC: 234
MNC: 10

Hope this helps!
Posts: 25,230
Kudos: 3,219
Best Answers: 2,537
Registered: ‎01-03-2012

Re: Internet doesn't work :-((((((((((((((((((((((((((((((((((


GG settings would come through install them and you are ready to go...
Get a free giffgaff Sim

Posts: 18,274
Topics: 1,061
Kudos: 1,746
Blog Posts: 0
Ideas: 82
Best Answers: 611
Registered: ‎24-02-2011

Re: Internet doesn't work :-((((((((((((((((((((((((((((((((((

please remove your mobile number
Get a free giffgaff Sim
Posts: 906
Kudos: 129
Best Answers: 15
Registered: ‎30-07-2011

Re: Internet doesn't work :-((((((((((((((((((((((((((((((((((

[ Edited ]

Remove your personal detail/ your number please. If it is a non smart phone text SETTINGS to 2020 to get all the settings you'll need to use interent. Sometimes texting settings to 2020 also works on some smart phones. Download the giffgaff APN app from googe play market or click

Setting up Internet & MMS

First of all texting SETTINGS to 2020 will not work on Android phones so don't waste your time trying.

The following step by step guide will walk you through installing the settings for Internet and MMS.  The settings for both Internet and MMS have been combined into a single APN and will work for most Androidphones running the following Android versions - 1.62.1 and 2.2

  1. - Press the Menu key
  2. - Tap Settings
  3. - Tap Wireless & networks
  4. - Tap Mobile networks
  5. - Tap Access Point Names
  6. - Tap a giffgaff APN (if there are no APNs go to 10)
  7. - Press the Menu key
  8. - Tap Delete APN
  9. - Repeat 6, 7 and 8 until no giffgaff APNs remain
  10.  - Tap the Menu key
  11.  - Tap New APN
  12.  - Tap Name then tap the text box and enter giffgaff then tap OK
  13.  - Tap APN then tap the text box and enter then tap OK
  14.  - Tap Username then tap the text box and enter giffgaff then tap OK
  15.  - Tap Password then tap the text box and enter password then tap OK
  16.  - Tap MMSC then tap the text box and enter then tap OK
  17.  - Tap MMS proxy then tap the text box and enter then tap OK
  18.  - Tap MMS port then tap the text box and enter 8080 then tap OK
  19.  - Tap MCC then tap the text box and enter 234 then tap OK
  20.  - Tap MNC then tap the text box and enter 10 then tap OK
  21.  - Press the Menu key
  22.  - Tap Save
  23.  - Tap the circle next to giffgaff so a green dot appears.
  24.  - Press the Back key four times to return to the home screen.
  25.  - Turn you phone off and back on again

Settings 1  Settings 2  Settings 3

Please accept a SOLUTION if you got your answer so we know you are sorted;D big
Posts: 17,641
Topics: 842
Kudos: 4,514
Ideas: 32
Best Answers: 286
Registered: ‎08-09-2010

Re: Internet doesn't work :-((((((((((((((((((((((((((((((((((

Firstly edit your post and remove your number as this is a public forum.

Secondly visit google play marketplace via WiFi and install the giffgaffapn app.

Once installed run it and use option 2.

Posts: 6,744
Topics: 154
Kudos: 1,282
Best Answers: 157
Registered: ‎05-11-2010

Re: Internet doesn't work :-((((((((((((((((((((((((((((((((((

Firstly remove the number now as anyone can see it.

For the internet. Go to Google Play formerly known as the Android Market and download the giffgaffAPN by paul_shirley.
Install that and reboot your phone. Should then work.

Just because giffgaff has a problem doesn't mean everyone else is...
Follow me on twitter: @iMattDroid93. Say hello or if you want to have a chat then by all means Smiley Happy
XBL: Fartmonster93
Skype: matt.tiley
Posts: 1,802
Registered: ‎10-03-2012

Re: Internet doesn't work :-((((((((((((((((((((((((((((((((((

please remove number.

Get a free giffgaff Sim
Posts: 25,230
Kudos: 3,219
Best Answers: 2,537
Registered: ‎01-03-2012

Re: Internet doesn't work :-((((((((((((((((((((((((((((((((((

Go to settings in wifi ... There is mobile network :

Put it manually:

Username: giffgaff
Password : password
Get a free giffgaff Sim