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nyo
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nyo
Posts: 1
Registered: ‎20-09-2013

Internet doesn't work

Hi, I've got Samsung S4, activated the goodybags for £12, followed the guide to activate the internet for android. The problem is, that I've got a connection, but it drops randomly and doesn't work properly. Please help.

bengalknights
Posts: 28,486
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Registered: ‎29-07-2011

Re: Internet doesn't work

For android settings see http://bit.ly/jitbandroid or install giffgaff apn app or tweaker from play using wifi
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theroguewarrior
Posts: 80
Registered: ‎04-01-2013

Re: Internet doesn't work

Check the signal in your area to check for any faults with the network in your area. Do so by going to this link www.bit.ly/ggservicestatus

If everything is all right with the signal in your area then try a manual roam which should update your connection with the network.

Make sure you have the correct apn settings for your handset to do this: Text "Settings" to 2020. If this doesnt work, then use one of the link below based on the handset

Blackberry - http://bit.ly/jitbblackberry Android - http://bit.ly/giffgaffandroid Windows Phone - http://tinyurl.com/qdzstkq Iphone - http://bit.ly/jitbiphone Others- http://bit.ly/giffgaffapn

 

aj247
Posts: 5,893
Registered: ‎02-11-2012

Re: Internet doesn't work

clare201012
Posts: 1,171
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Best Answers: 44
Registered: ‎02-05-2013

Re: Internet doesn't work

Check Internet settings:

You need to enter the giffgaff APN settings into your phone.

Here are the settings for the most popular phones.

Firstly text "SETTINGS" to 2020, should this not work, please choose your mobile Operating System from the list below and click the link:

Guide to Android: http://bit.ly/giffgaffandroid
Guide to iPhone 4: http://bit.ly/giffgaffiphone4
Guide to iPhone 3G/3GS:http://bit.ly/giffgaffiphone
Guide to Windows Mobile 6.1:http://bit.ly/giffgaffwindows
Guide to Windows Phone 7/7.5:http://bit.ly/giffgaffwp7
OTHERS-;http://bit.ly/giffgaffapn
NOKIA LUMIA:http://bit.ly/giffgafflumia
...
Guide blackberry.;http://bit.ly/jitbblackberry
Note: If someone has answered your question in 'Ask the community', please mark it as 'accepted solution’, then we know you're sorted
anees_mahmood
Posts: 7,574
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Registered: ‎18-01-2012

Re: Internet doesn't work

Android settings:

Text "SETTINGS" to 2020, click on the link and it should enter the giffgaff settings into your phone.

Or

Go to the google play store and download Tweaker APN app, open it and choose giffgaff as the network. It will then install the settings for you.

Or
Android STEP by STEP guide:


go to settings /wireless & networks / mobile networks /access point names /
/ press the menu key /select (new apn)

Enter the following information;
Connection Name ... giffgaff
APN ... giffgaff.com
Username ... giffgaff
Password ... password

Press the menu key and select (save)
Tap the circle next to it to see a green light.
Press back key and tick (Use Packet Data)
(or data enabled).Go back to the home screen. Then Restart your phone.

The link below may also help you if you still have issues.

http://community.giffgaff.com/t5/Settings-for-your-device/Guide-Android-Phones/ta-p/3521671


Try restarting your phone. Please check the network coverage status of your area here: http://www.bit.ly/ggservicestatus

Please also consider doing this manual roam onto your Phone/device: http://is.gd/manualroam
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honeybunny19
Posts: 6,560
Topics: 17
Kudos: 353
Best Answers: 160
Registered: ‎04-07-2012

Re: Internet doesn't work

if you have wi-fi access, download the giffgaffAPN app from the Android Marketplace (google play) to set them up for you or click here to download the giffgaff apn: https://market.android.com/search?q=giffgaff&c=apps
honeybunny19
Posts: 6,560
Topics: 17
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Best Answers: 160
Registered: ‎04-07-2012

Re: Internet doesn't work

watch youtube how to set it up http://www.youtube.com/watch?v=OQDm09iOZmc
watch youtube via wifi http://www.youtube.com/watch?v=J1gZta5hLCg
gama321
Posts: 158
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Registered: ‎16-09-2013

Re: Internet doesn't work

Several things can cause problems with internet access. First check that you have an active goodybag and also check that the goodybag still has a data allowance if it is not one with unlimited data. If you do not have a data allowance, check that you have sufficient credit for data. Also check that data connections are enabled on the phone. If all these are okay, delete the settings on your phone and set them up from scratch using the instructions as mentioned below for the giffgaff internet settings and then switch the phone off and then on again. Hopefully that will get the internet working again.

here are the gg internet settings
---------------------

Single guide - giff.ly/manualsettings
adept
hosaamdar
Posts: 966
Registered: ‎11-05-2013

Re: Internet doesn't work

Try these settings and reebot once done if they still dont work let us know http://bit.ly/jitbandroid